Abacus Property Management

If ever there was a zero star option, this would be it. The «management» provided by this company is some of the worst I have ever seen or experienced; they refuse to provide simple property management items (that are provided for in our bylaws!) and say «it’s not their problem» or «we’re not the police of that.» Um, why yes you are, or stop cashing the checks my HOA sends you to do so! They spend more time trying to get out of doing anything, than they would spend simply doing it. Most people in my complex have all but given up trying to get any type of service, which now just means they’re doing more of nothing, because no one is even asking them anymore.
And let’s not even get into the horrible state they’ve put our finances into, time and time again. Every year since they have «managed» our property, they have issued a special assessment (of the maximum amount allowed without a homeowner vote, by the way), which is not being used for «special projects,» as the Georgia statues state, but to cover their budget shortfalls due to mismanagement. They recently miswrote a contract for a new vendor, so now we will paying more for less services, and now have to hire yet another vendor to cover the gap, costing us twice. Vendors they hire are awful (and never triple bid, which is industry standard). Friends and kickbacks, I’m sure.
In short, I’ve heard they’re «inexpensive,» but sometimes expensive doesn’t always refer to dollar costs, you know?

They don’t deserve even one star. Here is what happened to me and this is the letter I shared with my neighbors.
Hello neighbors,
I hope everyone is having a wonderful summer! I just wanted to share a disturbing story regarding what happened to me yesterday, 07/​28/​2015 in our condo community. As you are probably all aware, we are having exterior building repairs done in our community by Blueprint Painting & Renovations, Inc (a company contracted by our HOA). I returned home from work around 5:30 pm & saw one of the workers sitting on top of his cooler near the parking lot taking a break. After parking my car, I got my mail and then walked to my condo. While inside my place, I went to my master bedroom. My blinds were very slightly open and I suddenly noticed a shadow figure outside while I was standing next to my bed. I continued looking outside to get a better look at what was going on and realized that the Blueprint Painting employee that I had just seen in the parking lot moments before had apparently just followed me to my condo! I got a CLEAR look at him through my window and noticed that he didn’t have any work related tools in his hands. I first saw him knelling at my front door and then proceed to crawl over to my master bedroom window. I continuing watching him for a few seconds, and then realized he was peeking into my window. At that moment I screamed out — «what are you doing?» He quickly left his position by my window and took off running around to my patio to go grab a piece of wood that needed to be replaced in order to make it appear as if he was working. Once again, I CLEARLY saw everything and I know that he was peeping into my bedroom window.
I called the worker’s employer Blueprint, Inc and they have been helpful with handling this incident thus far. They offered to remove the worker in question from the current job in the complex. I also called the HOA office and spoke to the HOA President, Matthew E. Levy. I wanted to inform him of this situation with the hope that he would also look into this matter since the HOA is responsible for hiring this company. Within the first several minutes of conversation with Matthew it became very obviously that my safety was NOT an HOA priority. He seemed defensive and I felt like he immediately sided with the Blueprint employee by saying that he thought the guy was actually working and even implied that I misunderstood what had happened. The only feedback that I received from Matthew is that the company previously sent letters to the community notifying us that workers were going to be doing exterior work and that we should keep our blinds closed during this time. In my opinion, he seemed disinterested and offered no real solution to this matter at all. When I insisted that he (the HOA) should inform everyone in the community of what happened to me as a precautionary measure, he then redirected the blame to me by saying that my blinds should have been completely closed instead of slightly cracked! I think this is absolutely appalling!
I don’t know if the HOA plans on sending out a future letter to the community regarding this situation, but I personally think it would be irresponsible to not pass this info along. GA law prohibits Peeping Tom behavior and I think the HOA should be mindful of the people they hire to maintain our community in the future. So far, the Blueprint Company managers are the only ones willing to help rectify this issue. Today, I also contacted the police station to file a police report.
I think we live in a wonderful community and we shouldn’t feel unsafe in our own homes. My purpose of writing this letter is to share what happened to me and to remind you to PLEASE be aware of your surroundings at all times.
Thanks for taking the time to read about my experience and I hope this further assists you with your safety,

Abacus Management is TERRIBLE! We have been with them for years only because they were cheaper than other companies. Matt Levy does not return calls, does not get things done in a timely manner, and goes around the Board and makes poor decisions. Not only did he go around our covenants and cut a check for a contractor (who never did work), he also closed a case against a homeowner with the attorneys directly. Mind you, the HOA pays for the attorneys — not Matt. Run far, far away from this company. When you try to get him on the phone, the answering staff are rude, as well.

Horrendous management. Horrendous customer service. The owner Matt Levy does not return calls and when you see him at a condo association function and ask a question about something he promised to do but did not bother to answer any of your phone calls or emails, he all of a sudden HAS to leave. He cannot spend a moment answering your questions. I fear my association went from the frying pan into the fire with Abacus. I get no response from anyone at his office.