Advance Auto Parts

Needed windshield wipers. Stopped here, was immediately helped, found what I needed and was done in less than 20 minutes.
The second I asked the clerk to help put on the blades she put on her coat and was outside in the rain. She was quick and knew what she was doing.
Thanks Marcella!

You cant rely on this company. I paid for overnight shipping and they took the money claiming they had items in stock. I did not receive them until a week later. I had someone drive an hr to help me fix the car thinking for sure the parts would be in the package I did receive, only to find that only half the order was there.

This store is great. The employees are always very helpful and friendly. The location is a little hard to get to, considering it is on the corner of two busy roads (good luck turning in from the moreland/​memorial intersection… I’d suggest going around the small back road behind the place). The other reviewers who say it’s in a «scary» or «sketchy» location are probably from Buckhead or something, because it’s pretty typical of a location for anywhere in Atlanta. Not scary or sketchy at all… When my battery died recently, the employees here not only suggested and installed the right replacement battery for me, they also explained to me in simple terms what to look out for with battery problems and were also very eager to answer questions I asked about the process of installment /​upkeep of the battery, the warranty they offered, and pretty much anything else I asked which was a lot. Overall it was a great experience.

It seems funny to review an auto parts store, but I’ve got to say, EVERY employee we spoke with was incredibly friendly and helpful.
They all had smiles and an ease. It’s so nice to walk into a business and feel welcome.
:-) Thanks for the great service!

I’m ashamed to admit I bought from the cheapest place and paid the highest price. Absolutely awful experience. Delt with Thomas — twice, Melicia — hung up on me, Stacy — V. Good, but no power, supervisor George — HA!, Josh apologized by email, as did Andy and Randy (no kidding — their real names. These are members of the Web (Don’t) Care Team. ⁶⁄₁₀ order part, they don’t have the correct part so they ship another part but say nothing. Send RA when I report error and when I reorder part, then they tell me they don’t have part, don’t know when they’ll get part and could care less. So far, no refund through PayPal. Oh well, CEO & Director Darren R. Jackson only has a 56% approval rating from his employees, including one assumes Thomas, Melicia, Stacy, George and Josh, Andy and Randy. Shame on the whole bunch except Stacy. You go Stacy. You go somewhere else and rise to become a help desk star.

It’s tough to get past the extremely ghetto Moreland/​Memorial façade but this Advance Auto Parts is pretty decent. The employees aren’t the most knowledgeable people on earth, but what they lack in technical expertise is made up in hard work and great hospitality. I have been here many times and I have always gotten prompt customer service.
Try to shop early and you will miss a lot of the weirdos that, for some strange reason, call that particular intersection home.

wow, looking at the disparity in reviews, maybe i just hit this place up at the right time, but whateves, here’s my experience:
it’s memorial day, and the battery in my german automobile decides to die (i KNOW– shoulda bought american).
anyway, i call advance– IN ADVANCE, ha!- to make sure they have my battery in stock. they do and assure me they will install it for free.
now, based on the fact that it took my friend and i 10 minutes to even find where the hell the battery was in my beetle, i realize installation may be a pipe dream.
we go to the shop where we are immediately greeted by every employee in the front– all «Welcome to Moe’s!» style. the lone lovely lady working immediately comments on my atlanta rollergirls t-​shirt and we spend a few minutes heralding the benefits of hitting other people in a legal situation.
AWESOME.
then, we get down to business. yes, they have my battery in stock. yes, it is expensive, but i’ve come to accept this when dealing with the vw. and then, yes, dude goes out in the 90+ heat and fully installs it at no extra charge.
oh, did i mention the battery comes with a 3 year guarantee?
so, i have zero complaints about this location, and plan to continue to patronize it for all of my small time car maintenance needs.

Complete BS. I hate to bash an Advance Auto because my local store is awesome, but this one dropped the ball badly and I’m not one to let things slide.
A friend who lives in Kirkwood a few blocks away was having problems keeping her car running, I suggested she hit Advance for a battery/​charging system test as I couldn’t get down to look at it for a few days. They told her it was the alternator and ordered one for her, it wasn’t a stocking item. We scheduled for this morning for me to come down and install it. Seemed simple enough.
When I opened the box I was surprised at what I saw. The alternator in the box was a core unit, used, covered in 20yrs worth of grease and oil, in fact there was a nice little pool of oil in the box from where it had drained out from sitting for a while (the car it came from must have had a front crank seal leak). More than that though, it wasn’t even the right alternator, after checking the number to my catalog this one was for a Lexus ES250, my friend drives an LS400 and had clearly told them that, in fact the guy who did the test would have to have seen the car as well. She got livid and called them, after a lot of confusion from the store they said they’d need to order another one, and it’d be another day. Not cool for her as she was supposed to have a buyer come look at it in the morning, not cool for me as I’ve already wasted one trip for nothing, and then after verifying it was wrong she called them back to find they’d need to track down the correct one and get back to her. So as of now we’re in a holding pattern, one I could solve by just getting it from the local warehouse here, but she’s already paid in full for one at this store.
Must be a bunch of monkeys working here because it is not hard to order the right parts, nor is it hard to open a box before handing it over to the customer. My local store always does that, why can’t they? It would suck for my friend to have to go to the shitty ass Autozone down the street from now on, but this might tempt her enough.

There are a bunch of crackheads rolling around in the street here. I couldn’t even turn into the parking lot, so I left as quickly as possible.

I love the guys at this location! I have been there a dozen times for various reasons, but mostly for parts for my lawnmower. I went there yesterday for a mower I was trying to get to work and the guys were so helpful. They hooked me up with the parts I needed and told me exactly what I needed to do. These guys go above and beyond and have done so every time I’ve been in.
If you’re brave enough to venture to the corner and Memorial and Moreland for your auto/​mower needs, then this place will amaze you. I can’t remember having such great customer service.
Hats off to y’all!

Three stars for the selection and prices on the things I need to keep reinvigorating the old Honda that sits in my driveway as a project. Minus one star for bad parking lot design and the crowd that hangs out in said parking lot.
It’s pretty standard that any time I go and buy a part for my car, when I exit the store there are at least two guys from the junk shop across the street who ask if they can fix my car for me for some cash When I tell them I can handle it, the situation shifts into them asking if they can just have some cash since I don’t need them to fix anything.
If you have a hard time dealing with panhandling, or potentially being surrounded by three or four guys all asking to pop the hood and let them help you… I’d go elsewhere. I expect it so I still shop here.