Associated Credit Union

So I awoke yesterday to find that someone in another state had withdrawn the equivalent of my paycheck out of my account. I was assured by someone at ACU that it would be taken care of I just needed to fill out the paperwork right? Did that immediately and faxed it. Not a word the first day. Called at opening time the next morning and was told it was on somebody’s desk and Vanessa will call me today. 45 minutes before closing I figured they were blowing me off and I called them. After 2 hangups I get a person who swears she can’t hear a word I say even thought I hear her fine. I call again from a land line. Two more hang ups and then she just can’t hear what I’m saying… except when I turn to my co-​worker and say «this is un-​freaking believable». She can hear that apparently but anytime I try to ask about Vanessa (who may or may not even exist) all of a sudden the static is just so bad she can’t tell what I’m saying. Call again from a different land line. At this point I’ve lost count of the times they transferred me only to get disconnected. Once I get someone, same game «can’t understand you» unless I say to my co-​worker that she still claims to not hear me — again she can hear that just fine.
This must just be some «Friday Fun Times» games they play to get out of working so close to closing time. It is immature, and unprofessional but I see from other reviews that it is not unexpected.
I will continue this runaround until I get an answer. But it doesn’t look like this company wants to help me at all. What A huge disappointment that they can’t even be professional enough to return a call.

I’ve been a member for about 16 years and it has never been great with customer service, and it has been going down hill for a long time. It seems like such a broken culture where people aren’t taught the value of customer service, or even what it is! I’ve been treated horribly by people who are driven more by their ego; wanting to tell you what to do in a condescending way. I’ve been looking aggressively to get out and find a better alternative. I’d keep looking. You can do better just about anywhere else.

Service. Sucks a fat one.
These people act like customer service is foreign Concept… sheesh hire more pleasant people instead miserable ghetto shanikquas

I’m a fan of the credit union, and I love being a member, however, this particular credit union MUST UPDATE THEIR TECHNOLOGY, specifically at THIS branch! The hours of operation aren’t conducive for me to do a lot of banking during the week (they close at 4pm daily), so I usually bank on Saturdays when the drive thru is open 9am-​12pm, unless there is a Federal Holiday on Monday, which means they are CLOSED on the Saturday before (this is WEIRD! I work on the corporate side of a major bank and we don’t have this practice at all). So if the drive thru is closed, and the branch is closed, then one would think that the ATM would be a great option, right? WRONG! The ATM does NOT accept deposits. Yes, in 2015, there are still ATMs that DO NOT accept deposits. I was forced to drive to another location (Norcross, main branch), and to my surprise, this location DID allow ATM deposits. I live in the city of Atlanta (Buckhead). Driving to Norcross is about 25mins… I’m seriously considering closing this account and opening another elsewhere.

Wow, I gave them another chance and must say the mortgage department has really changed. I have done 3 investor loans with them and couldn’t be happier. You must have really good credit, but few banks are giving investor loans these days even on good properties. I got 5% on 80% LTV for an investor property and you can’t beat that.

This branch must be one of the oldest they run and an update would be very beneficial. You have to go around to the back of the building to get inside and there’s always a line.
I’m sure that’s one of the ways that they save money for their members (well, that’s the story they’re telling).
The employees here are nice and the drive-​thru is probably the most modern feature.