Assurant Solutions

The «service» is below dismal. Repairmen do not show up. They don’t even call to say they are not coming. The man who repaired my dryer 3 weeks ago damaged the filter, and we cannot use it. Assurant’s soonest appointment for him to return was in 16 days, today. The repairman did not show up and didn’t even call to say he was not coming. Last summer my GE dishwasher needed repair. Assurant sent a repairman who said he needed to order a part. Weeks went by with no word about the part. Assurant said it did not know what happened to the part. The repair company said there was no record of a part ordered. Finally, I wrote to the GE executive in charge of appliances. His office ordered the part and got it installed – 6 weeks after this mess began. Do not hire Assurant. And if you have a service contract, do not renew it.

It has been a nightmare beyond belief to try to get my two year old kitchenaid refrigerator repaired. Since June and 11 service visits it is still broke after today’s debacle! That must hire the worst technical repair on the planet.
My advice stay clear of their «warranty services» it has been and still is a horrible experience.

Do not buy any warranty through Assurant Solutions. They are hostile, defensive, and combative on the phone, particularly Allen and Teresa. Both went to great lengths to deny work on our LG washer, though they admittedly did not even know what was wrong with the washer. They denied the claim based on assumptions (which they apparently made from their offices that are not in New York, where my washer is) and refused to let me speak to anyone above them. I truly believe this company is a racket. They stated false information on the claim denial that someone called me to inform me that the warranty would not be honored, but that was not true. They set up appointments that were never confirmed with technicians, and then blamed the technicians for not showing up. This company is working hard to not honor the warranties that are purchased. Avoid at all costs.

so about a year ago i purchased a samsung galaxy s3 plus a warranty spending over 400 $ for both. not too long ago my phone had problems charging and would die very quickly. so i sent my phone in to be repaired. instead of repairing my very expensive phone that was covered on the warranty, they send it back with a notice stating they are unable to repair the phone because there is a crack on the screen. let me rephrase that because its so stupid i dont even understand it. because there is a crack on the screen, that has nothing to do with my phone’s performance, and never effected it in any way related to how my phone is malfunctioning, because of that little scratch, they are unable to fix my phone that i spent my hard earned money on. these guys are awful and i have searched them all over the internet and EVERYTHING that ANYONE has said about them is that they are awful and scam artists basically. THEY NEED TO BE SHUT DOWN! they dont even deserve one star. how about negative 500 for every dollar i wasted on my phone. screw you guys