Avril’s Car Wash by Hand

DON’T USE THEM. My brand new Audi Q5 had only been washed 1x prior by my husband and we took it there thinking they’d take as good care as we would. When we went to get in the car after the wash, there was a scratch on the bottom as long as my forearm.
They denied any responsibility and tried to buff it out making terrible swirls (black car).
Avril was very nice, said she’d pay for it. Now that I have the estimate, she’s MIA. Rude Manager (Columbian guy behind counter) keeps covering for her and won’t give me information. Looks like we’re going to have to sue. HORRIBLE EXPERIENCE!!!

Worst car wash ever. Car is dirty still on inside and outside. Having to take to another spot because it’s so bad it wasn’t even worth complaining about because they would have to wash the entire car again after I waited 30 minutes. Will never go back.

For ~$ 20 + tip, you can get a hand wash and a pretty thorough interior cleaning. I’ve been here three times, and their service has been fast (~30 minutes) and very complete each time, with no cleanliness issues. My car looks brand new each time I leave here. I don’t know what some of these other reviewers are expecting for a $ 20 hand wash/​interior cleaning–

Avril has been around forever. The folks that run the place no what they’re doing, and that reflects in the professionalism of the staff.
I live on the border of Sandy Springs and Roswell, so Avril is not particularly close; and I have options that are closer. My apologies if the following sounds ptetentious; But I am a bit of a car geek and drive a Porsche 911. And I’m rather particular who touches it.
I trust the Avril’s crew to do a great job on my car. I use them for a hand wash twice a month and a full detail once a month, and clay bar every other month. They do a great job.
Friendly staff who do a great job.

If I could give it zero stars I would. Inside of my car is still dirty it doesn’t even look like they washed it. My front window is still dusty. Won’t be going back.

I am so glad I gave Avril’s another try! Atlanta hasn’t seen the sun in almost 10 days so the first sight of sun, I was in line for a car wash with the rest of the city.
I chose the highest wash and requested a few additional items get taken care of. Not only was the attendant helpful but there was no additional charge. I drive a convertible and I somehow get all kinds off odd stains in and around the car. Not only did the team at Avril’s clean the stains but the dash and rear window look like new!
The car looks wonderful! I can’t wait to go back again.

I had a great experience with Ralph at Avril’s. I had a carpet and paint/​grime problem with a car I inherited. He and the Aviril’s team went above and beyond the package I paid for to correct the problems. He has also been helpful to me in trying to get the car sold. I’m a big fan!

They have always been super friendly to me and clean my car well. I have a husky and they always get all the hair!

Been 5+ times now. They do a half a** job on the car wash. This isn’t out of hate. It’s not personal at all. I wouldn’t go back. They miss areas in the outside and/​or leave water spots, rims still dirty. In the inside they spot vacuum. If the carpet or seats are soiled they don’t wipe. It’s just a super basic mediocre job.

I’ve gone here svl times to get a quick yet thorough car wash and each time I am disappointed. $ 32 for an express car wash that looks like nothing has been done to the car is a waste of money. I am aware that this is not a full detail but I do expect a basic wipe down of the interior. The inside is never wiped down and the windows are always left undone. I go to this location because it is close to the Buckhead area but I am now willing to make the drive for better service. Do yourself the favor — go somewhere else.

Great car wash service and friendly staff! Big, clean indoor area with A/​C while you wait. Will definitely go back!

No, I have the right place. And it did happen. Do you mean to tell me one of your workers has never ever stolen anything ever? Sounds like you’re still in Denial. The reason you do so many cars is simply location. As I explained in my earlier message. And if your workers are not illegal, or at least the day I had my device stolen, why did they run? Oh maybe it was because they did steal something? Commonsense prevails and reviewers will recognize.

Paid for the exterior/​interior car wash and they hardly touched the interior, if at all. Nothing was wiped down nor was there evidence of vacuuming. They were busy but there’s no excuse to completely skip half the cleaning. Disappointed, I anticipated a good cleaning. I was planning on having them detail my car but I’m definitely finding somewhere else now.
Before you decide to have you’re car washed here, read the reviews. You may change your mind.

The managers story is completely fabricated. I don‘t own a Massetti, nor did I attend any kind of party and return after the shop was closed. I came in at 2.30PM with my vehicle and my car was washed and dried in 20 minutes. I paid for my services in advance like everyone else. I will be happy to sign a sworn document to that effect. The man was rude and abusive. As I was leaving one of his staff members told me he treats them like dirt.
I am highly regarded professional in Georgia and have zero reason to slander a car wash manager. Again I will sign a sworn document to that effect.
This man is troubled!
UPDATE OCT 23 – 15. I decide to give this joke of a car wash one mote try. When I get to the register to pay I say to the gentleman that I have a coupon from Unilocal 4 today’s car wash. He proceeds to tell me they don’t accept Unilocal coupons any longer. So the same car wash that benefits from positive reviews doesn’t even accept the coupons from the entity that promotes them. He gives me some story they sent letters to Unilocal to remove the coupon from the website and Unilocal hasn’t done it yet. Excuses excuses
So I offered the below solution to Ralph. However if hasn’t agreed to my offer. If he is telling truth this could be wonderful exposure for his business. But know he sated «he is done with this garbage‘ He not being agreeable speaks volumes.
My message to Ralphy boy:
Ralph,
I’m going to give you the benefit of the doubt and assume u are confused versus being a troubled soul. If you sincerely believe that your story is accurate. I will be happy to stop by with a local tv crew and discuss this matter. I will even go one step further. If I am telling the truth and can verifiably proof so I will expect you to provide me with one years worth of car washes free of charge (3xmonth) and a public apology on camera. If I am not telling the truth I give hand you $ 3000 dollars to donate to your favorite charity which I suspect is your yourself!

Very sloppy job. Paid for interior and exterior wash. Streaks all over the exterior. Tons of brake dust still on the wheels, just brush marks through it. They didn’t do anything to the interior except vacuum the main floor areas, ignoring between the seats, by the door. Didn’t touch the windows or dash until they were asked to go back and do it. The mgr/​owner (?), to his credit did tell them that it wasn’t correct and to fix it but even then they only halfway rushed over it. They probably would have given it a third try of I had asked them to but I was frustrated with the situation. And at this point I had been there over an hour and needed to be somewhere.

So after much effort by the owner to correct a bad experience I would say that is the most effort in a long time from a business owner showing care in correcting a concern in my bad first experience. Took 6 months but I finally told the owner here Id let him not only give me a free wash but he offered to fully detail my car to show that the last wash was a one off mistake and his wash does care about the quality of their work and our satisfaction. I’m happy to report that after a few hours, where the owner even offered to let me take his personal car so I wouldn’t miss any work, my car came back looking absolutely stunning. They did a really great job both the inside and outside was clean and spotless. Rugs shampoos and seats polished and dash and trims as well. The outside looks brand new with its new coat of wax and no streaks or swirls in sight. I’ll def come back here and just make sure to remind the hand washer to take extra care with the black exterior. Was a great second experience and they def won back my business. Thanks Ralph.

Reading these reviews, it seems to me that people that work there don’t understand car-​washing. The job is done for cheap, sure, but there’s ALWAYS something missed. The only person there worth anything is Manuel, the rest are from a local half-​way house, or fresh out of jail (oh, did you say you were missing something?). One of them even ran someone’s car into a co-​worker. Never again.

I briefly considered leaving two stars, but I appreciated the friendliness of most of the employees.
To start, I don’t get my car washed as often as I should, but when I do, I go to Avril’s on Briarcliff. I love it there. I ended up at this location because it’s closer to work and I really wanted to take care of the scratch that some douche left along the side of my car.
Anyway, I pulled in and explained what I wanted done. The detail guy said he could buff the shallow scratch out, and I asked for a basic inside/​outside wash in addition to that. No problems with the buffing. The cleaning wasn’t very thorough. For the price, I guess I’m not complaining too much, but the other Avril’s location does a much better basic cleaning.
The weirdest part of my experience was when paying. The cashier, who was standing at in the doorway, held the door for me, and walked to meet me at the register. And then he just stood there, silently facing the register. I thought maybe he was going to input something or finish up a transaction he had put on hold before he greeted me. Nope. He just stood there. After a few very awkward moments, I said hi and told him what services I’d gotten. And he immediately started ringing me up. I guess he’s voice-​activated.
Like I said earlier, the rest of the employees were friendly. However, I think I’ll stick to Avril’s on Briarcliff.

After Cactus closed and my fave hand wash place on the corner of Buford/​North Druid became a $ 3 car wash, we decided to hit up Avril’s on a Monday afternoon. We were quickly served and paying was easy. The guy behind the counter was super nice and so was his sweet chocolate labbie. Our car was serviced quickly, but I did noticed a giant streak on my window that wasn’t cleaned, nor were the interior cups wiped out (both things that I never experienced at the other car washes). Service was friendly and it was fast, and $ 25 for my SUV seemed reasonable — I would come back, especially thanks to a check-​in Unilocal coupon!

I don’t know why there are so many bad reviews, I did see the pics posted though so I get it but I have been coming here for years and they always do a great job cleaning the inside and outside of my car. The price is just right and they are fast.
The waiting area/​lobby has lots of seating and I like the wooden swing out front lol :)
I do prefer to use car washes with hand washes only since I have a convertible so this is my main stop. I’m sure if they ever left a smudge on your car that they would be more than willing to clean it. This has
been my experience.