Belgard Pavers & Hardscapes

I think Belgard has a superior product vs. others on the market, and as such they charge for it. I ordered 7 pallets of pavers for a project, and due to the layout and walkways we had to do a unique design with those pavers.
The pavers in our set came in 3 different sizes, and we were provided 100 of each size per pallet. Towards the end of the project, we ran about 120 pavers short of just one of the sizes due to the unique layout we had.
We figured no problem, this is a premium product at a premium price, we’ll just order up 120 more in one size.
Nope.
Both the store we purchased from as well as Belgard’s corporate office and regional representative said no can do. We spent well in excess of $ 5,000 just on materials from Belgard. This request cannot be that out of the ordinary, and while it certainly wouldn’t be a big money maker for them to «make us’ 120 bricks, Belgard decided that’s not what they do. They suggested we either buy two more pallets and store the 300+ extra bricks we would have for a rainy day, or pull out our patio and change the pattern.
Premium Price? Yes
Premium Product? Yes
Premium Service? Definitely Not.
Sorry Belgard, but you just lost your «premium» status in my book.