Bliss Spa Atlanta

Let me first start by saying, my actual service was great. I would have given this spa 5 stars had it not been for this: the spa provides what are supposedly secure lockers to store your belongings. My mother and I locked our purses in two separate lockers. Once our treatment was complete, I go to pull cash out of my wallet to pay, and it’s not there. I second guess myself and assume I must not have put it in there in the first place – perhaps I left it on my kitchen counter. Fortunately I had another method of payment. My mother and I leave the hotel and head out to lunch. It was there that my mom realized she too was missing cash from her wallet. Both of us knew the exact amount we had going into the spa – we left with much less. It is important to note that there were NO other clients in the spa at the time, only spa employees. You can draw your own conclusions. Hotel security was absolutely useless… only questioning my bill total, how I paid for my service, etc. Calls made to hotel management were never returned. I would expect more from an «upscale» hotel. Buyer beware!

I will attempt to send another review as my first one must have been rejected. I will reword my review to simply say, if you choose to use the Bliss Spa Atlanta Downtown keep your purse with you at all times! Do not rely on the digitally «locked» lockers to protect your valuables. I repeat, Keep you purse with you at all times!

Let me start by saying Reese (nail tech) gets 5 stars all day. The spa is located in the basement portion of the W so don’t expect to have good service but they did have free wifi (thank God). I got the mani/​pedi service and they had a good variety of colors and brands. Reese was very attentive and made sure that I was always comfortable. They offer water/​tea/​light refreshments. Me and my girlfriend got cocktails (they bright them down from the upstairs bar). The massage that Reese gave me was everything ! I told her my regular girl needs to take some notes cuz good lord .
Now what annoyed me to the fullest was how this mani/​pedi area was right in the front of the spa. So everyone getting other services walked right through this area. And on 2 separate occasions people who worked there was like can y’all be quite? We were not loud one bit so ummmmm no. Why do I need to whisper because someone is getting a massage in the back. They should have thought about a different layout when putting this spa area together. I would give them less stars but Reese was amazing. So it is what it is.
Oh and they do validate your parking :)

I took my friend here for her birthday and we had a wonderful time. Reese did our Heel-​lujah pedicures and she did an amazing job! The only thing I would adjust is the fact that friends go there for dual services all the time so they tend to chat and with us being right in front where some of the quieter spa rooms are where others are recovering services our voices echoed. Other than that the technician was great and very knowledgable about foot care. We will definitely make this a monthly visit.
Thanks Reese

It was okay. I agree, the massage rooms were freezing, the décor needs an upgrade. Shower took five minutes to warm up, eucalyptus jet non-​functional.
Massage was just okay-​definitely not 75 minutes, though. I asked at the front desk if that was where I should leave a tip, and she said, «yes, you’re tip is 34.00.» They apparently don’t understand the concept of a tip. You allow the customer to choose how much to give, depending on the level of service. Certainly not 34.00 worth, in my case.
Will not return.

If you are going to spend good money on a massage, DO NOT GO HERE. Customer service was just ok. The waiting area was definitely not an area for relaxation. Treatment rooms are very cold. Don’t expect mesmerizing spa music. Instead, be ready to rock out to R&B playing in the hallways, similar to a college dorm. Lotion was cold. Very little communication from therapist. Huge disappointment.

I have never written a negative review for a service, but I have to share this experience. I love getting a massage and I have been to many spas in the Atlanta area, but this experience was by far the worst.
First of all, I purchased a Groupon for 109 dollars for the Blissage 75 massage (75 minute massage). Please make sure you read the fine print on the coupon because they add a mandatory 20% gratuity (of the original price massage) to your bill, so my gratuity was 32 dollars. Seeing that a gratuity should reflect the level of service you receive, I don’t think it is right for them to add 20 percent before I even lay on the massage table. Anyway, I was willing to overlook that until I arrived at Bliss.
My appointment was at 11:00 am. I arrived at 10:45am. At 11:15 — 11:20 I was still waiting in the lounge for my massage therapist. When she did arrive she made no mention or apology for being late. To start, the room was very cold. The massage table was warm so I was happy about that. Next, she proceeded to burn my feet with the hottest paraffin wax I have ever felt! I have had paraffin wax before on my feet and at the correct temperature it feels great, but this wax was really overheated. I tried to bear the pain and give it a minute to cool off, but I couldn’t. I did tell her that it was too hot so she removed it and seemed to have spilled wax everywhere. She had to stop what she was doing (for a moment) to clean things up.
The actual massage was below average at best. Not even close to being average/​good. Next, I was burned a second time! While laying on my stomach, she laid a moist hot towel on my back. Not warm, hot and moist! It caused me to tense up and it was horrible! Obviously whatever she was using to warm her items was set too high, so everything that should have been nice and warm was HOT! I have never been more stressed after a massage than I was coming in. It was not a relaxing experience at all.
To make things worse. Once it was all over and I got dressed, I noticed the clock on their wall said12:20, which meant my massage was much less than the 75 minutes I paid for. Not cool!
Also, the deal came with a voucher for 25 dollars to spend in their shop. Well, nothing in the shop is less than 30 dollars! Everything is blatantly overpriced in there! The same 6 oz (yes 6 oz) body butter that they charge 30 dollars for is 20 dollars retail anywhere else. Sneaky!
After thinking about all of this on the drive home, I decided to call the Spa manager to share my concerns. She wasn’t available so I left a message asking that she call me back regarding a concern I had. I never heard form anyone.
I will NEVER go back to Bliss Spa Midtown Atlanta. This was the worst spa experience I have had, and I’ve been to many spa’s. You can go to several other spa’s in the metro area, pay less and receive better spa treatment, better customer service, and better ambiance. The Groupon deal was not a good deal at all, it was a rip-​off!
On an added note: This has nothing to do with the massage therapist personally, but the spa plays radio-​type music during your treatments. Another reviewer mentioned this as well. I heard Brittany Spears, Maroon 5, Beyonce and Adele. When I go to a spa I want to escape and hear relaxing spa-​type music not radio music, and I love Adel by the way!
Just overall a bad experience. I would pass on Bliss. Never again!

I wanted to give a HUGE shout out to the manager of this Bliss Spa, Deborah, who went above and beyond to find me two massage appointments for a Saturday morning. She worked all day long to secure two therapists for us, and kept me posted all day on her progress. Thanks to her, I had a great massage with Kathy (starting with a crazy great foot massage and paraffin wax treatment) and an otherworldly experience in the steam showers afterwards. Thank you, Deborah and Kathy! Amazing customer service and amazing all-​around experience.

So my boyfriend and I went here for a Fully Loaded Facial. unfortunately, it was not as great as it should have been.
The hotel was awesome. great vibe and restaurant.
Valet parking included… nice touch
The spa service was good but not worth the price and nothing special.
The downside of this spa was the poor customer service at the front desk. The apples were bruised, soft with brown spots… I showed them to the girl at the front and she took them and said «ok». She didn’t offer me a fresh, edible apple or apologize and let me know that was not the standard. just said ok and told me my bill. and she lacked professionalism the way she asked for additional gratuity… it gave me the impression that a 43 $ tip for a 90 minute service was not enough… asking a customer for more than 20% is just tacky. if the customer wants to give more they will tell you.
There were three girls at the checkout and they only had interest in each other… people do not go to a spa to hear personal conversations…
I have been to many spas in the U.S. and this one needs improvement on customer service training and creating a relaxing spa environment. high class prices deserve better service.

Just got a deep tissue massage. It was heavenly, I highly recommend you indulge. I would have liked to have engaged in other services but prior obligations interfered. My masseuse was excellent and by the end of the 75 minute massage I just wanted to take a nap. I’d go back again.

I am sorry to say that I am coming into this review feeling pretty bummed out about Bliss Spa Atlanta. It’s unfortunate because there are some things about my experience that were truly awesome, and one thing about it that was pretty horrible. The horrible thing was customer-​service related. Customer service is king for me so that brought my review down at least two stars lower than it would have been otherwise.
The good:
–I had a Head to Glow facial w/​body wrap from Ashley. Ashley was excellent, very talented, and kept me comfortable. The experience was very relaxing. I was nervous about the body wrap as I’d never had one before, but it was delightful and at the end I was fantasizing about when I’d be able to have another one.
–The steam shower and products. It was one of my favorite things about the experience and was something that set it apart from my usual, the Spa at Barnsley. It was one reason I hoped to return to Bliss in the future. I also loved how they has so many products out to try at your leisure.
–Free valet. It makes everything so much easier to not have to worry about parking in a lot or paying a steep valet fee. Just bring cash for the tip.
–I like how they asked what size shoe I wore so I got the right size slipper. I have weird feet and sometimes the one-​size ones don’t work very well for me.
The meh:
–The brownie bar was somewhat oversold to me. The brownies were good, but not mind-​blowing. They tasted a lot like the recipe I use at home, which is the recipe on the Baker’s Chocolate box. The cheese and crackers looked straight out of Publix, which was fine but not impressive.
–The décor and look/​feel. I see what they were going for, but it was a little austere for me. The shower is a good example of this. It was enjoyable, but the spa and tiling were a little institutional. It was not as sparkling clean as I would have hoped.
–The music. Another reviewer described it as «coffeehouse,» which is a genre I normally enjoy but didn’t seem to fit well with the relaxation vibe I was going for. Some of the songs were quite upbeat, and I regret the 3 minutes and 48 seconds I spent pondering the folk rock cover of Beyonce’s «Crazy in Love.» That was distracting!
The bad:
As mentioned before, I walked out of my treatment in a state pretty close to bliss, mentally planning my next visit. My partner settled the bill. We both had deals we had purchased from Living Social and there was a small overage to pay, plus tipping on the original price of the services.
As my husband checked out, the manager informed him, «You shouldn’t have scheduled your appointment for a Saturday. We’re usually busy on Saturdays and we don’t allow people to use coupons.»
Insert loud «record scratch» sound effect.
First, before we even purchased the Living Social deal we were very careful to read the fine print. We were on a (very very rare) staycation and staying at another 4.5 star hotel a few miles away, so we probably wouldn’t have even booked at Bliss if it had not been for the coupon. We would have paid full price to use the well-​regarded spa at our hotel because it would have been much more convenient.
Second, we booked a little less than 24 hours in advance and checked availability for our services multiple times before booking. The Living Social voucher instructed us to call a phone number to verify availability. We called the number and the person who answered said «You can use it whenever you want» and advised us to book online.
Third, it wasn’t even that busy. I really doubt they were turning people away because of us.
My husband mentioned he had called the phone number on the voucher and the manager said, «Oh,» and proceeded to turn to the other employee at the desk and train him about not booking people with vouchers on the weekend.
Ways this could have been avoided:
1) Bliss Spa, make sure you state your booking restrictions on your Living Social page when you are offering a deal.
2) Train the guy who answered the phone about your Saturday policy (but don’t train him while standing in front of customers because that’s just unpleasant). Further, it would have been courteous of the person on the phone to offer to book the services for us since we were already on the phone rather than telling us to hang up and book online.
3) If a customer does book on a Saturday, don’t confront him or her. Customers who use coupons don’t want to be made to feel different or less valuable than «full price» customers. Again, if there is an issue with booking on Saturdays, handle that with your employees behind the scenes. Better yet, see number 1.
The reason this ticks me off is that as I mentioned, they would have EASILY made a repeat and full-​price customer out of me if the manager had handled this differently. I don’t have a lot of discretionary income, but I would rather go somewhere solid once than go somewhere so-​so ten times. After this exchange, I felt both icky and angry. I won’t return.

I had a gift certificate so I made an appointment for a massage and a body scrub. The spa itself seemed a little dated, the lounge area was OK but nothing about it made you want to sit around and hang out. The place is in need of a renovation and updating. The lock was broken in the bathroom and I wasn’t able to get out! After pounding at the door for what seemed like several minutes, another patron came by to open the door. The shower had no hot water. For a high end spa… this place is just plain sad.
My massage therapist seemed nice enough except she was very lazy and pressure was so light it just felt like a rub down. She kept falling asleep during my massage! I had to move around so she would wake up! On top of that my body scrub did not feel like a full hour, it was prob more like 20 minutes.
I was so disappointed in this place, I would not recommend it to anyone.

I have gotten massages all over the city, some more expensive, some I’ve purchased with deals.
I have never been in so much pain after a massage — or even after a car accident. I can’t move my neck, my entire upper back hurts, and I got my massage 3 days ago. Also, when I specified I needed back/​shoulder/​neck focus, she didn’t change her routine from what the «typical’ 75 minute massage would be. Looking back, maybe I’m grateful that happened because otherwise I could very well be writing this from a hospital bed.
I will not be going back!

I don’t believe I have actually every rated a spa experience this low… EVER. Here is why:
My massage began late despite me being ½ hour early.
Before we got started, I told her to focus on my upper back and feet, she says «let’s start face up»…um, I just said — focus on my BACK. I kindly asked her if we could start face down so she can work on my BACK as requested. Most therapists ASK what type of pressure you like before they get started. I figured after the lack of listening skills, I would have to TELL her that I like a lot of pressure. Her response: «would you like to upgrade to deep tissue»? Are you KIDDING ME? I don’t believe I have ever been answered a question with another question at a spa — especially one that involves me specifically and simply letting you know I like pressure. Simple enough, no?
Then the room was cold. I mean freezing. I asked her if there was a bed warmer she could turn on. After struggling with trying to turn it on for some time (this is taking away from my massage time btw), she says «this bed is kinda crazy, it doesn’t always work». WHY ON EARTH would you put a client in a room/​bed that doesn’t work?! What on Earth was she on?
The last blow was the massage was more of a «rub down» I could have done myself instead of a professional massage that cost $ 125 before tip! Seriously? This this hour of my life just happen?
To top it off, the lounge and shower/​changing areas are small (totally fine) but there was disgusting wet hair all over the floor by the changing area. Just plain unacceptable. I have been to Bliss several times in NYC — I don’t necessarily think they are great either but none of this nonsense would ever happen. This is unreal and they are in the W so you would think there would be a standard. The W should be mortified to have this chain in their building.
The only acceptable thing here (hence the one star) was the friendly check in process. The girl at the cashier was very sweet. My therapist was clueless. The cleaning lady in the bathroom clearly wasn’t on top of it (and I did see her several times). I just don’t understand this experience. Thoroughly confused. This is not a $ 30 massage at a nail salon for Pete’s sake!

A relaxing spa in the W Hotel (Midtown). It is also connected to the Colony Square shopping and business area.
Great facials, microdermabrasian and waxing services. I could take or leave the massages, though.
I especailly go there for the Bliss spa products (bubble bath, lotion, etc.).

I love to «spa» — If there’s a spa around, I’ve most likely tried it and can tell you all the great things about it! I’m also very fond of «destination» spas. Can’t think of a better 5 day vacation than having a head to toe massage every day and eating great food! But when I can’t find the time to get out of town, I choose to be pampered at the Bliss Spa in Atlanta.
Aside from the very welcoming waiting area full of skillfully arranged sweet and savory treats, the spa services of this Bliss Spa are stupendous! I like the Blissage 75, which is a 75 minute, full body massage that will send you into another universe at only $ 160. But if I’m in the mood for total pampering, I go for the Ginger Rub which is a Ginger rub treatment (massage with warm oils and ginger), but with an added body wrap and massage — it will be the most well-​spent $ 285 you’ve ever invested. TWO HOURS of BLISS-​full-​ness! While I DO love that treatment, if I only have time for one and it’s in the dead of winter, I choose the Lime and Ginger Salt Scrub — It’s an hour long session (at $ 130) and includes a salt scrub as well as a light massage. Great for the skin — really brightens things up!
For facials, I really like the Youth as We Know It (for us «aging» gals).
The 14^th Street Bliss Spa is the only place I’ve ever received a perfect Reflexology massage. They truly concentrate on your pain points (for instance, if you are a runner, this massage is the BEST THING for your cranky running feet). But they also really know what they’re doing — who doesn’t like a foot massage, right? This is MUCH MORE than that. They’ve been known to address my digestive issues with their Reflexology here. NOT KIDDING!
As some of the others have said, there are mani pedis to be had all over town. However, I DO like the customer service here and they have just about every ESSIE color in the world to choose from. It’s a perfect way to top your spa day off and get ready to look your glam-​est at dinner. So I say, GO FOR IT!

This spa is fabulous.
The only thing I didn’t like about it is the steamers weren’t working, but I understand that unseen things happen running a business.
I had the full service facial or fully loaded. But oh man. I came out so relaxed.
It included a quick hand and foot massage along with hair treatment and a scalp message.
It was about 105 and afterward awesome facilities to shower, try their products, finger foods, and infused water.
I would recommend this place to anyone visiting or living in Atlanta.

Waxing is a very intimate experience so I’m always skeptical about trying new places. However, I must say my experience at Bliss Spa was one fill with top of the line customer service. I was in Atlanta for the weekend and needed a last minute Waxing appointment. At the recommendation of my good girlfriend, I decided to try Tamiko at Bliss.
Bliss Spa is located in the W Hotel in the midtown section of ATL. Upon arrival I was greeted by the doorman/​valet team and informed that my parking was FREE all day since I was using the spa services. Already I’m happy about my choice. I absolutely hate paying for hotel valets.
The spa is oddly located in the basement area of the hotel. From initial entry into the spa it doesn’t seem very inviting but I think that’s due largely to its location in the hotel. Nevertheless, I was greeted by an extremely welcoming hostess and directed into the waiting area. The waiting area was well lilt and provided an assortment of mini deserts, nuts, and candy.
The individual service rooms are absolutely clean and hygienic. My experience with Tamiko was pleasant. She his highly professional and friendly. I found my service to be somewhat painless and fast!
I would definitely recommend this spa and Tamiko to a friend.
*Note: The service is NOT cheap like some of the small Asian nail salons you might frequent. Most services start at 50++. The salon does everything from mani-​pedis, waxings, to full body massages. I believe they also have hair styling services as well.

I’d say 3.5 but rounding to 4 because all spas deserve to be rounded up.
Bliss Spa is a great spa with a big emphasis on customer service. Overall I thought the services were very good to excellent, but the prices were pretty steep and the basement location with no windows made me feel a little claustrophobic.
Space: The locker room is convenient and the sauna is a nice touch. I like the funky décor and the music was pretty fun and light. Again, I didn’t like the basement location.
Staff: Everyone was very professional and great at putting the customer first. The staff was the shining stars of bliss spa.
Services: I did a 30 minute massage, which was divine and a reason for me to return. The mani pedi was good but not great. I could get better ones in other high end salons.
Extras: The brownies are indeed delicious, but not more delicious than the two bite brownies from whole foods. I didn’t taste the rest of the spread but I did like the citrus water. Though the «brownie bar» and ample supply of products in the locker room were appreciated, this wasn’t anything above and beyond what I have experienced at other spas.
$$$: Most things offered here do not justify the price tag in my opinion. Again, I may come back for the massage but not the mani pedi services. I ll stick to sugarcoat for that (and if I crave a brownie, I can just buy one). As for facilities, I like the locker room and treats from exhale spa better (nb exhale is pricier for spa services, but I go there for yoga).
Overall, a pretty solid spa experience but certainly overpriced.

I never knew a painless Brazilian wax existed until I opened my wallet and my legs to Anila.
I had full intentions of getting their early so I can experience the amazing locker room area and the delicious brownies-​that were completely untouched-​but I arrived with only 2 minutes to spare. I was checking in and this amazing wave of anxiety came over me. I held on to the front desk as to not pass out as I began to get dizzy. I explained to the friendly front desk clerk how nervous I was. I was assured several times as I was escorted back to the waiting room that I need not fear as it was a simple process.
I appreciate your enthusiasm, Bliss lady but, I have been burned before and people, if you’re burned in that *special* lady place you don’t forget it. My last experience left my crying and in fear that my little man in the canoe had been ripped off! The wax was always too hot, applied too thick and the light beaming on your lady business is so bright you think it’s opening on Broadway and the pain… holy shiz, the pain as every hair in every tiny nook and cranny is ripped out.
I was just scanning the brownie, cucumber and cheese plate when I was greeted by Anila and brought back to her quiet room. She talked to me about my fears and my previous experiences and she actually listened to my concerns. She was gentle without being pushy and when she touched my hand in an effort to show compassion I felt an instant connection to her.
Pants off, lights on, legs open-​SHOW TIME! This was the ONLY Brazilian wax I wasn’t uncomfortable with and rather than feel nervous I actually felt myself calm down as she began. We made small talk, which I normally hate but it felt effortless. We talked about our families, her daughters, her professional background and my work. Before I knew it, I was done. Wait, I didn’t cry, come off the table or cuss at her, how was I done? I realize this is my first time with Anila and I am confident Bliss has some other lovely estheticians but Anila is it for me.
If you’re looking for a gentle experience with amazing results that make you feel like your vertical smile hasn’t been robbed-​go see my girl Anila.