Central Heating & Air Conditioning

We use Central for maintenance and service. When our A/​C broke down this year, we decided to replace. Meet with Kenneth Johnson to find out what was available. He spent the time to inspect the HVAC system and our home. Afterward, he asked about our needs and wants (rare), and then educated us on the world of heating and air. Very informative. This helped us in understanding what to purchase for our home and family.
Since the system has been installed, the house has a crisp/​clean feel to it. Everything s

Not only did my furnace completely break down, but I had a terrible CO leak. Within a few days, these guys had me up and running with a completely new duct system and furnace. By far the best deals I could find around. Be sure to ask about their rebates — I am extremely pleased!

In response to Mr. Wooley’s reply to my original review: I have to disagree with the CEO’s assessment and general response on my complaint & concern.
In 68 years of business it would be fair to assume they’d inquire to what the customer wants out of the investment, if they want to price out a ‘whole home’ approach or just want an A/​C unit… These questions helped establish reasonable initial quotes from their competition but were not asked by Central.
The thousand of reviews appear to have not made their way to Unilocal yet. Which, in my experience, is a very accurate gauge and guide to a company’s ability to execute and conduct a fair business. The companies I worked with to receive other quotes and the company that installed my new system all have superior reviews on Unilocal,unlike Central.
The ‘concession and options’ they offered didn’t even compare to other companies’ base offers nor did it cover the damages, which is approximately $ 600 in cost. Central explained that they should have done a better job in catching the faulty AC unit and could have prevented the damages, hence, not a concession. When you account for being responsible and then don’t cover the cost of repair, it’s poor business not a negotiation tactic.

Our AC recently broke down just as the weather got super hot. We were referred to Central from a different company because they were booked solid. (I guess all AC units die as the weather breaks 90 degrees.) Central was able to get to us the day after I called. Matt was awesome! He came on time and figured out the problem pretty quickly despite a torrential downpour of rain outside.

CAN I GET SOME BULLETS?
For the past few weeks, I have had air conditioning contractors come by to give me an estimate for replacement of a unit. The first two guys came «locked and loaded». They really knew their stuff and I found their estimates about the work that needed to be done, the appropriate sized unit required and other information to be consistent with one another and my research. They presented nearly identical estimates. They were very professional in their demeanor and arrived with company materials in hand.
The Central Heating and Air representative who I shall now refer to as «Fred» was just so unprepared. Forget being «locked and loaded», this guy had absolutely no bullets. He arrives with absolutely no paperwork, folder or business card. When he comes in, the first thing he asks me is «What type of unit we are looking for?» Excuse me? The unit required, is not subject to my desires because it is determined by the size of the home and what it takes to cool a particular home. Of course I knew the answer but what if I had answered incorrectly? Would he still have just written it down and moved on with the conversation? After this exchange, I already know that I will not be using this company.
As Fred continued with his assessment, we stepped out to examine the unit and as he was describing the work to be done, I realized that he was actually cutting corners and not changing out all of those dated/​inefficient elements that had been addressed by the other service providers. These were things that actually needed to be changed to be more functional and not just for aesthetics.
After his evaluation, he proceeded to talk to me further but I told him that I needed paperwork. So, he says «Oh, I will get that for you». He runs out to his truck and reappears with this carbon copy worksheet where you just check off items that need to be completed. It was barely readable due to font size and just not very professional at all. The previous service providers printed up their reports so that they were legible and understandable. Still, there is no folder and no business card provided.
At this point, I don’t even know if this guy actually works for the company or is a sub-​contractor. Here’s the deal, if you are a sub-​contractor working for a company, the customer should never know this. The relationship should be seamless. If your presentation is sloppy and unprofessional, you will be fired before you are hired.
A successful presentation at least gives you an opportunity for consideration otherwise, you have absolutely no chance, as in this case. Bottom line, this was a «hot mess» and just an embarrassment for the company. They really need to spend more time educating and grooming their technicians.
Consumers, never get an estimate based on what you can afford. Always get a complete and thorough estimate based on what is needed. You can always adjust later. You don’t want an incomplete estimate full of cost cutting measures that could compromise safety and cost you more money in the long run.

I had the best experience of my life with a design engineer from Central Heating and Air who was giving me a second estimate on air conditioning units. His name is Mark Harmon, and he immediately found a recall issue that my standard company had not identified. He was positive, extremely polite, and gave me excellent advice on how to handle the situation. Extremely knowledgeable about the business and Carrier units in particular.

Disappointed to see a driver for this company disregard a road closure sign and literally drive around the orange barrels and road closure barricades to drive on unpaved road at Brandon Mill Road and Abernathy. If the drivers of this company don’t have enough respect to obey traffic laws I wouldn’t choose them to service anything at my house.

Have used this company many times with good expreience. Even had them install a system for me. However, this spring (2012), they sent out a technician that scared my wife. He tried to intemidate her into getting work that was not necessary (hight pressure upselling). I will not use them again.