Chase Bank

The staff and the way they go out of there way to make you feel comfortable and do everything they can to help! Awesome!

So this is against CHASE as a whole, not this personal branch.
Called in because of fraud on my account, I spoke to someone that had me go through dates, emails, amounts, etc. And after a very detailed call of how and where my account was used in fraud, I was told; They would reverse this charge as a one time courtesy but it was my fault that the charge/​fraud occurred by giving my payment information out, UM… FRAUD
FRAUD; A false representation of a matter of fact – whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed – that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury.
Told the representative to cancel my request and I would go after the company responsible for the fraud myself and that I would close my account out. Never even a call back, follow up, apology, nothing!

Don’t use this Chase branch for mortgage lending. They don’t respond to emails and never answer the phone. I tried to refinance my home with the loan officers at this location and would advise others to use a smaller mortgage broker with better customer service.

I had a WaMu account in LA and it was used in an ID theft situation that left me with a very bad taste in my mouth about this bank. The people at the bank treated me like I had done something wrong. I was the victim!
According to them, someone walked into a WaMu in El Segundo and deposited checks and a few days later wrote checks against my account. They wouldn’t show me the video because of legal reasons they said.
They put back the money that was stolen from the bank but left me high and dry with bounced check and late payment charges of over $ 200.00. It was «their» fault the monies weren’t in my account and so to make me pay businesses a bounced check and late payment charges made me very angry!
This all happened in 2003 and it still burns me up!

Nice people work here. What a wonderful surprise. I’ve been to this branch a few times and it’s usually pretty busy and there is an armed guard at the front door (I’m not sure how I feel about that, but at least he greets people).
One of the things I dislike about Washington Mutual is their lack of alternative points of access for your account. With Bank of America, for example, you can pretty much do everything at an ATM and even more online. Even though WaMu practically forces me to go to a branch, they make it an easy process and I’m glad this one is in my neighborhood.