Courtyard Atlanta Buckhead

Horrible. I am solid Platinum Marriott supporter that goes out of my way to stay at a Marriott, but this was a mistake.
Negatives:
–They were doing renovations
–Pool was drained
–They switched my room key pad so my room card didn’t work
–There was hammering on my floor in the mornings
–My view was the third floor of a parking garage
–Food served the hotel was poor to fair
–Their Internet service went down in the evenings
— Front desk staff were unfriendly, unhelpful and rude
–They turned off all the water for a few hours during one day.
–The cost was not better than the hotels a block away.
On the positive:
–Room was clean
–TV worked
–Lights turned on
–Decorations were standard Marriott.
I cannot recommend this Marriott. There is a Sheridan Grand one block away.

Plumbing in building is extremely noisy! Rooms are descent. The one good thing was Albert at the front desk, extremely courteous and pleasant to deal with.

I booked this hotel the night before through Groupon. We got a great deal. Our room was brand new (seemed like it was renovated the day before) and really nice/​clean/​trendy. Tony was super friendly and greeted us around midnight to check-​in. He was very cordial and set us up quick. I would gladly stay here again. I wish parking was free, but whatevz.

Great experience. Perfect location to walk to restaurants, Lennox, and the train station. Keiona who worked at the front desk was amazing! Went above and beyond with providing any answers to questions we had. They provide a free shuttle until 11 pm that would take you anywhere within a 3 mile radius. The only negatives we have is that there is not a free continental breakfast nor a happy hour at the bar. Otherwise, perfect. Rooms were very clean and updated with warm colors. Very homey.

Incredibly poor front desk service. When I inquired about breakfast (a perk I’m used to receiving as a platinum member who spends nearly every weekend and lots of $$$ in a Marriott hotels) the receptionist acted as though I was being incredibly demanding and then rudely «took care of it» by placing that perk on my room to get me out of her hair. I literally felt like I had asked for a five star trailer and perrier or something. I was simply trying to figure out the food situation in the morning. I wasn’t trying to be rude but at every other Marriott I’ve been to, breakfast is part of the deal as a platinum member and she acted like I was crazy and entitled, so I was a little confused. She was very rude. Thanks for the free breakfast but the attitude was really off-​putting.
Also NO room service whatsoever. Good luck finding food after 11pm. AND they will charge you $ 20 to park your car. Absolutely never staying here again which is a shame because it’s very conveniently located to where I work in Atlanta. You lost a customer in me, Marriott. Trying a Hyatt next time.

Very friendly staff, well located hotel. Courteous and handy van service around Buckhead.
Alugamos 2 quartos, um com cama King e um sofá cama e outro com 2 camas queens. Ambos decorados com bom gosto e conforto.
Tem uma boa cafeteria no lobby, piscina (nao usamos) e uma boa area para relaxar r conversar.

Friendly and attentive staff greet you here. Room was a little jammed with furniture making it a bit uncomfortable. The ½ sofa is awful to sit on. The king bed is on the wrong wall and viewing TV in bed is a guaranteed pain in the neck the next morning. Nice hotel, bad room #305. Oh and $ 20 to park seemed a bit high.

What was supposed to be a fun family get away with family members that I flew in from out of town, turned out to be a very inconvenience trip to Buckhead Atlanta. I frequent Atlanta quiet often as I travel in and out of Atlanta’s Hartsfield International Airport almost every week. My significant other and I booked a stay at this hotel because it was conveniently located in the middle of everything we wanted to visit. When we checked in, there was limited parking so I had to park my vehicle out front which I don’t mind. The first night stay was pleasant and no issues. It was on the second night, we experienced what was a display of unprofessionalism and inconvenience. The inconvenience came from other hotel visitors partying and being extremely loud all through out the night. While using the gym inside the hotel, we received a text from our family members that other visitors were knocking on the door and were being really loud outside in the hallways. This was around 10pm. So as we were leaving the gym, we stopped by the front desk and informed them of the situation. The individual on duty said they would address it. Upon arriving on our floor in the hotel, the hallway smelled of marijuana. This being the weekend and having spent the nights in hotels throughout Atlanta GA, I’ve come to learn this is not uncommon unfortunately. After settling down for the night getting ready for bed around 11pm, you could still hear the noise outside and what sounded like people leaving to go out to enjoy the night life. I was wrong, they were not leaving. A call was made to the front desk to ask them to please encourage others to be respectful of other guest staying on the same floor. It is unknown if any action took place. Around 1am the noise continued and we waited for it to subside. The noise would come and go throughout the night. At 6am another call was made to the front desk to ask for assistance. It is then whomever was on duty displayed complete and udder disrespect towards my significant other by hanging up on her while she was explaining the situation to him. In the midst of her explaining the sequence of events to the man on the other end, she was hung up on. As we departed the building to check out, I looked for the man so that I could speak with him but he was not around. I asked for the manager and he/​she was not in yet. I took the General Mangers information so that we could follow up. My significant other sent Corporate Marriott an email, which they sent an email to the GM of the hotel and my significant other. She then attempted to reach the GM herself and was never able to reach her by phone or have her email responded too. She then reached out to corporate for assistance. We were credited points and I am appreciative of that but no action has yet to have been taken place on or against the GM at that hotel.
Rarely do I stay at Marriott because I’ve had several bad stays and usually will only stay if directed so by work. If I do, it is at the JW Marriott where I know you are treated with respect. As someone who spends 250 plus days on the road flying and living in and out of hotels, if asked what hotel do I recommend in Atlanta, I will tell the person I know of one I don’t recommend and it will Courtyard Atlanta Buckhead. I don’t wish what I experience on any of my friends and family. They advertise «Enjoy the finest in Southern hospitality» but what you get is Southern hostility and unprofessionalism.

I had an awful experience on a Friday night. I alerted the Manager on duty of the noise as room/​s on the floor I was staying on was/​were having a party and couldn’t keep the noise down. The noise came in waves throughout the night and I just wanted to sleep between 0100 – 0600 hours. Once I alerted the manager, housekeeping knocked on several rooms but to my dismay felt he didn’t alleviate my concerns nor because of lack of concern would I recommend another Courtyard Marriott altogether (and I am an Elite Marriott member).

pros — nice staff, friendly, nice bed — comfy. close to marta
cons — construction zone next door. view of trash heap, no bottle opener in rooms-​1 in entire hotel, bathroom looks like a trailer park shower.
incredibly difficult to find. NOT on peachtree eventhough peachtree address.

Wow. A ton of negative reviews. Must be one of two things: 1) from a nearby competitor (there seems to be 3 or 4 around here) or 2) before renovations.
Yes parking isn’t «on site» but it was closer than the space I can usually find at walmart. The staff are very nice and helpful (Fred). Comfy beds, nice shower.
It’s certainly not a 5 star hotel, but they don’t advertise it as such.
My one complaint is that the view from my window is terrible [ for a great view of ATL, stay at the marriott marquis]

The front desk staff were friendly (if a little scattered), the décor is nice, the beds are comfy, the Internet is fast and the wifi is free. Lots of info about Buckhead in the lobby but not much in the room.
The shower curtain needed replacing as it smelled like cigarettes, which caused the whole bathroom area to smell like smoke. The cleaning staff had also left two lotions and a conditioner instead of a lotion, a conditioner and a shampoo, so I had to use a bar of soap and a lot more conditioner to clean my hair, which worked for a day, but then they didn’t refresh the toiletries after my first night in spite of the empty conditioner bottle.
They may have fixed all of this, but I was on a tight schedule in Atlanta, so I just worked around the misses. For a hotel that looks fancy, they miss a lot of details. You’ll probably be fine if you’re not in a hurry, but it impacted my stay.

Won’t ever stay here again and will reconsider staying at any courtyard property. This place is horrible. See my tip. No wifi network (but there is a password). Parking costs twice as much as anywhere in downtown Atlanta.

Not a great Courtyard, but not the worst. Bad TVs and horrible internet service. Wonderful staff and reasonable décor.

I checked in to the hotel on Friday with a friend who is an employee of the Marriott Corporation. He got a very nice reduced room rate which I paid for with my credit card. I left the hotel early Saturday AM before my friend. Well, imagine my surprise when I discover over $ 300 more in additional charges made to the card without my authorization. I emailed Marriott Customer Care which was no help. I spoke with the hotel manager and he was unwilling to help.

I frequent Courtyard’s for business travel and this is a nicer than normal Courtyard. The café area downstairs is nice and clean as is the hotel in general. It’s also in a nice location. You can walk to a movie theatre next door and restaurants nearby. The only big problem is that the self parking is a little walk away. The only on premise parking is reserved for valet only.

Service was great. Tony is amazing…

I stay here because I have to. Meaning, my company has a corporate discount and it’s a 5-​min walk away to the office. Don’t get me wrong, the place isn’t horrible per se.
PROS:
–The staff does generally greet you with a smile and a «Welcome back.»
–Free cookies at the reception desk around 6pm. Try the double chocolate oatmeal.
–Location: MARTA is about 3 blocks away, a 5 min walk and 40 min ride from the airport. Lenox Sq & Phipps Plaza are a 10 – 15 min walk. Plenty of stores in the area — Sports Authority, Verizon, CVS, Target, Kroger, Redbox, etc. so you can easily get errands and such done. Try the Flying Biscuit around the corner in the Terminus Building — great Southern (aka fattening lol) breakfast/​brunch. I noticed a few very nice bridal shops in the area so if you’re engaged, check them out.
–Neighborhood: gorgeous, it’s Buckhead afterall. Try to go for a walk in the West Paces Ferry Rd. vicinity for mansion sightseeing about 10 – 15 mins away.
–Free in-​room internet
CONS:
–The staff needs to be much more knowledgeable. «I’m not from this area» DOES NOT cut it. If you’re in the hotel biz then you need to read up about the basics in the area because it’s your job to do so. Google is just a click away.
–TV: Lot of completely fuzzy channels and some were not working while I was there. It was really frustrating to not even have CW or ABC.
–Construction: they were doing window work from 9am-​7pm EVERYDAY so you had to keep the blinds closed.
–Noise: Doors slamming every AM and it’s the maids doing it. Around 8AM everyday, I hear them knocking and loudly stating, «Housekeeping.» It’s not so much their fault as the lack of soundproofness.
–Roadwork: It’s been going on for many months now and they’re redoing the whole Peachtree Rd. sidewalks, it seems. Be careful when walking towards the malls.
–Toilet: gross warning but necessary — it’s huge in the front so the water splashes out when you pee, almost to your face so watch out! I put toilet paper everytime in the open space and it seems to work.
–Fitness: Like another reviewer said — the gym is a closet. The pool also reeks of over chlorine usage and ur skin feels extremely dry after. Haven’t even used it this time. There is also a very chlorinated hot tub.
–Overpriced breakfast
–Location was hard to find. It’s not even really on Peachtree itself but slightly off of it and down a small hill. You cannot easily spot it.

So… Courtyard hotel. Pretty standard. Cookies at the front desk! In and out valet (worth the like, $ 3 more per day if you’re going to be coming and going a lot). No complimentary breakfast. Hoooorrible coffee. Nice beds! Kinda smelly room (mildew-​y). Great service! If you’re the kind of person who just needs to have a bed to sleep in, and are willing to pay for a relatively nice breakfast (eggs to order!), and aren’t in need of a tour guide then this is your place. I guess. There’s nothing impressive about it.
Generally, there is shopping right down the street (malls, boutiques and a tar-​jay), restaurants abound and a close movie theatre (that serves food?), so you’ll have stuff to do if you feel like getting out and about.

I have to agree with the previous review of this place, at least when it comes to the number of stars.
The room itself was comfortable but if you know nothing about the Atlanta area be prepared NOT to find a menu listing in your room. This is the only hotel I’ve stayed at that lacked a list of nearby attractions, restaurants, etc.
If it wasn’t for the comfy beds I’d give this place two stars. I’ve stayed at a few Marriott locations and this one is definitely at the bottom of the barrel for me. The staff was ridiculously unhelpful. I’m pretty sure I read free parking only to show up and pay 18 bucks for self parking. Basically for what I paid to be here I’m pretty sure I could stay somewhere better for less of a hassle. Thank goodness I was only here for a night.

I usually have a pretty good experience with Marriott brand hotels but, was kind of disappointed with this place. First this place is really small. They advertise that they have a fitness center and it’s really a closet that consists of two treadmills a bike and small fixed weight machine. I do have to give them credit though, they do offers a complimentary pass to the Buckhead Athletic Club about a block away. Second, the coffee in the rooms/​hotel is absolutely rancid, not even worth drinking, I had to drive somewhere to get a decent cup of Joe. Third, the beds are really comfortable, i did get good nights of sleep, while I was there. Finally, the Architect Grill that is located in the hotel, is not all it’s cracked up to be. The waiters and waitresses are really good and on top of things but, the food is worth skipping. All in all, the staff here is really nice but, the amenities are not all I have read it to be.