Delta Appliance Repair

Do not trust! He came on 2/​27, looked at fridge, said we needed a new compressor, didn’t have the part and needed to order it. Said he’d return the next day 9 – 12. He called at 9:22-said he was on his way. At 12:15, my husband called-​Said he was on his way. At 1:33, he calls and leaves me a VM saying he’s on his way. He shows up at 2:30 with the wrong part, leaves a little after 3-​says he’ll be back in about an hour depending on traffic-​shows up at 8pm.
He wouldn’t answer me when I asked about his perpetual lying about being on his way and why he didn’t call us. He said he told me he had to take care of a few other customers, which is a complete fabrication as he never mentioned this to me. I gave him the option to refund our deposit and leave. He would not, then asked my husband, «can you do something with her?» he would not talk to me and kept avoiding my question about his boss’ information-​I BELIEVE HE’S THE OWNER AND EVEN LIES ABOUT THIS.
After he finished at 11:10pm, I assured him if we could verify the temperature was correct, then we would pay the remaining balance. He wanted to charge my card, then if the fridge wasn’t working, suggested i call the credit card company and dispute the charge. He got that idea from a dissatisfied customer-​see ²⁄₂₇ Kudzu review!
Loss of $ 326 deposit, $ 200 food/​school bonus, 14hrs life, 4hrs class, 4hrs work. Fridge STILL not proper temp after 24hrs-​we have to buy a new one!
Extremely unprofessional and unreliable. Do not count on further service b/​c if the repair doesn’t actually work, there’s no way you’ll want to ask him to keep stringing you along telling you he’ll fix it. Thank goodness we didn’t let him steal the rest of our money since we have to use it toward a new fridge. We would have been better off donating it. At least it would have been free.

I hate writing bad reviews, especially since Herman was a very nice man. But my experience with his business was one of the most painful I’ve experienced. He has serious time management issues, and wastes his customers time.
I called Delta Appliance Repair because their headquarters were located in the neighborhood next to mine, and I thought they would make it easier for them to get to me, and they had a high review rate on kudzu. I’m now beginning to realize most of the 5 star reviewers on Kudzu have only written 1 or 2 reviews with Delta Appliance repair being one of them, which leads me to believe many of those reviews maybe fake or written by friends not actual clients.
Back to my personal experience. Our microwave went out on a Sunday afternoon. I called Delta Appliance repair Monday morning and spoke to Herman, who said he could get to me today, what time would work for me. I said just to give me 20 – 30 minutes notice by calling my cell and I could get home in time for his visit. Herman called me at 12:09pm and said he’d be at my house in 30 – 40 minutes. I leave work and get home by 12:30pm and wait for Herman to show up. Given the time window, he should have arrived by 12:49pm. By 1:30pm, and no word, I called, and Herman told me he was at Wesley Chapel he was almost there.” Um, Wesley Chapel is not close by at all. at 1:59pm, well over an hour later than the time he gave me when he called and said he was ON HIS WAY, he shows up. No apology, no explanation, nothing. Herman determines our magnetron needs to be replaced. Fine, but he doesn’t have one and has to order the part. I foolishly agree. I pay for his services and he says he will be back on Wednesday to repair the part.
I figured out I would not be able to come home from work on Wednesday and neither can my husband. So my husband calls Herman and asks if we can switch the appointment to Thursday because my husband got approval from his boss to work from home on Thursday so he could be there for the repair. Herman agrees, says that’s fine.
Thursday rolls around. Not. One. Word. from Herman. My husband calls and leaves messages. Finally we get a call from Herman, after 7pm, that he is not going to make it to our house today, and he’ll try tomorrow (Friday). Great. My husband stayed home from work waiting for this guy to never show up. If we hadn’t pre-​ordered the part I would have canceled completely. Friday around noon Herman says he’s 20 minutes from our house. My husband gets in the car and heads home to meet him. My husband gets stuck in traffic, and calls Herman to do the courteous thing and let him know he’s running late and won’t be home for 30 – 40 minutes. My husband still beats Herman home. Herman shows up around 1pm, an hour after he called and said he would be there in 20 minutes.
With my husbands help, which was interesting because Herman told me he doesn’t like to work with clients that he would bring someone to help him remove and reinstall the microwave, but apparently he did not, they removed the microwave, replaced the part, and reinstalled the microwave.
So Yay, my microwave is fixed. Booo, I lost 3 hours of work I didn’t get paid for on Monday, and my husband wasted a ton of his work time waiting for Herman to show up. One of the most painful experiences ever. I’d rather deal with Comcast.
Herman is a nice guy, but serious time management issues and lack of customer awareness.
Edit to Add: The part that Herman installed in our microwave stopped working after 7 months. I did NOT call Delta Appliance repair.

Despite mixed reviews elsewhere, I decided to go with Delta Appliance to fix my leaky fridge in the fall of October 2010. After charging me nearly $ 300 (over $ 100 more than the quote) to replace a fan and plastic water tube, all was fine. Then, 15 months later, the water line was leaking again. The tubing they installed had a crack in it. I called them to see if — assuming it was not under warranty — they would repair the part at a reduced rate. They not only refused, saying they can’t control parts, but told me to seek another company to do the job. They took zero responsibility for the part failing 15 months after they installed it. I didn’t really want to replace my water line every 15 months.
I ended up calling All Area Appliance and they not only repaired it for cheap (under $ 100), they left me with extra tubing to replace should the part fail for some reason.
Not sure how/​why Delta wouldn’t even come back to repair. Nor do I understand how they distanced themselves from the part failing… they do order parts from their supplier. Not a very professional organization. They cashed my $ 300 check on the original fix prior to even completing the repair. The fan installation has been fine and working well, so not all their work is faulty (and it very well may be their parts supplier that is the problem). Either way, I won’t be using them again and instead will opt for All Area.