Delta Community Credit Union

They need to learn how the Internet age works. They make it impossible to change simple things on line. Calling them at customer no service is no help. They pass you off to people that are poorly trained. I am closing my account and back to the old red tail credit union.

NPWH = Nice People Work Here
I’ve been anti-​bank since before it was popular and I went without a checking account for years (I know what you’re thinking and it’s possible — you just need American Express Bluebird or a Walmart Money Card).
After lots of research and consideration, I told myself that if I ever decide to enter the adult world of writing checks again, I would use a credit union. As luck may have it, I lived across from this location for almost 2 years and walked in last year to give it a try.
Two of my favorite services are the free coin counting and their counter check option. They’re actually real checks that they’ll print as a courtesy (4 per sheet/​8 at a time). I don’t write a lot of checks, so 8 at a time will last several months.

I have been a member of the DCCU (previously Delta Employees CU) since 1987. Over the past 6 – 7 years their service, while on the outside, it appears good. In reality, it stinks. Disgusting. How so the latest? Several weeks ago, an upgrade was performed for chip cards. This caused many to get a «declined» when trying to use their bank card. This was fixed for some, not for all. Having experienced getting «declines» for several days, after being told it was fixed (and waiting on hold when calling them for quite a long time, every time) I was sent a new card. Did this end the problem? Nope. 3 – 4 more declines. Could I use the ATM? Nope. Was told it would take at least 7 – 10 working days to get the pin to enable me to access my account. I requested a supervisor or manager — Nope, no available. I was directed to a Member CU as I live where DCCU is not located. My account was not recognized. Could I use their ATM? Nope. Need a pin. I requested someone from DCCU PLEASE FEDEX me the pin number, call me back — NOPE, did not happen. There have been countless other experiences with the DCCU which have caused my grief over the years. Small example — advised them going out of state — please do not put hold on card if used — did it work? Nope. I will not go into much detail about other episodes, except to tell you this is one outfit that looks sweet on the cover but terrible inside when you really need the problem THEY created fixed. When on hold, I have to listen to their ad which now just about makes me want to vomit.
It will be about 3 weeks unable to access funds in my account. I once thought they were great, which is now a thing of the past.

I switched from a major bank to DCCU! They are AMAZING! I have a personal account as well as a business account with them. The manager is so sweet and always remembers me. Avoid going in on a Saturday because it is CRAZY busy! No complaints here. best bank I’ve ever dealt with and I recommend them to everyone!

Great experience banking with DCCU.
DCCU came recommended by a coworker of mine when we moved to Atlanta from Florida and needed to find a new credit union. My husband and I use DCCU as our primary bank and even take advantage of some of their discounts available with other companies like Travelers Insurance.
We recently financed our used car purchase through DCCU and got an OUTSTANDING interest rate and 5 year warranty for peace of mind. The whole process was fairly painless and was accomplished in about a day after applying online the night before.
The employees at this location always offer friendly service and do their best to get you in and out quickly. The coffee, water and cookies is also a nice perk that you won’t find in most big bank lobbies.
Very satisfied customer, I highly recommend using this credit union.

Huge fan. Came here today and hubby got some docs notarized. Easy in and out. Friendly service as usual.

I’ve always received great service here. The atmosphere is nice and open and I’m a fan of the mini coffee bar ;)

Originally I was a huge fan of this bank, visited the Marietta location and they were all super friendly and I could not wait to bank with them, unfortunately I did not fit the residency requirements.
I recently moved to an area they service and was so glad to be able to leave my previous credit union who had in my opinion given me bad customer service from the start.
Unfortunately I went to this Atlanta location of DCCU instead of the Marietta one, as it is closer and I figured they should still have the same friendly people, right?
The wait time was pretty horrible, thankfully they did have coffee to drink while waiting (they do have a really nice setup for that). Once I finally got to talk to someone, they told me I didn’t have the correct address verification requirements, annoying, but I guess I can understand that. They told me what I needed to bring the next time I came in so I could finally open the account I was approved for online.
At the same time, I inquired about their ability to get money from the pay card I get paid on from work (Comdata) and the person I spoke with was unsure, so spoke to a supervisor who told her that I could use it at a teller or the atm but the teller would charge a fee, however, the atm would not. Upon exiting the building, I decide to use the atm to make a withdrawal and it states very clearly there is a $ 3 fee on their end, plus whatever my card might charge as well. Did it anyway as I needed the money as it’s a pain to have no local bank account as well as the only source of money being the card.
A few days later I have the address verification forms needed, so I return to the bank on one of my few days off. After waiting, I am informed that there are additional things that I need to do that were not mentioned by the associate I spoke with last time. So they still can’t open the account for me.
I want to like this bank, they were so amazing at the Marietta location, however this has been nothing but a waste of time and hassle to try to open an account here so far, so I’m looking elsewhere. There are other local credit unions and banks.

PROS:
*Love the design
*Plenty of parking
*Friendly employees
*Accurate transaction
CONS:
N/​A

Do NOT do business here. I tried to apply for an auto loan. Great credit score, all ducks in a row, large down payment, etc. had my sh** together. Well, I had a horrible phone communication with a loan officer (in the call center) named Julie. She wasn’t any help at all and lied about me signing a title for this car already. She also spoke badly about the dealer who I was trying to purchase the car from, which so happens to be my husband who has been in business for 4 years, AND a customer of theirs.
When trying to close the deal after bringing more paperwork, speaking to the loan manager, and other head honcho’s, I STILL needed to change paperwork. I was told to drive to get paperwork changed then come back. When after everything was said and done, the paperwork wouldn’t have been an issue.
Bottom line, the staff at the branch did an «ok» job to help, but the whole experience was a disaster. I did not feel welcome here, NOR a customer. Guess they didn’t want my business.
There are a lot of details that are not listed (because they are private) but this was a horrible experience and nothing went right.
I went to Wells Fargo right across from them and had a wonderful experience there. AND they were super helpful in my car loan.

Leave it to the local credit union to show you what REAL customer service is all about. The staff at this location is just fantastic. Also, complimentary coffe or tea, cookies, and cold water — daily. :)