DIRECPATH

Slow slow slow!!! I am forced to use their service through the condo building g I live at in CLT.

One of the worst customer service!
It’s 10:44 pm I have a connection issue so I called their service center which is ²⁴⁄₇ as advertised.
No one answers more than 30min. I’m still holding it. If I can give zero then I really want to give zero to them. Normally they are not answer well during work time too. They also have a horrible web site too. They don’t support on Mac OS so I asked them for paper bill they asked me more money on paper bill. They said that if I want to get paper I need to pay extra money which I never heard from the other companies. Guys if you have other choice then choose other brand I mean it!

The absolute worst service possible. If not for being my only choice I would not have it. Customer no service. It took 4 months and 8 service techs and 2 engineers to get my internet speed to 5mbs. I’m paying for 10mbs. TV out on Friday and they can’t fix until Tuesday even though they were in my complex already working. If I could give these sorry people negative stars I would.

LIARS… THIS SERVICE IS A LIE!!!
i didnt wanna believe it… because it sounded far too devious to be true…
when i first moved into my… exclusively DirecPath apartment (thanks alot management)
i ran a speakesy speedtest that showed amazing speeds up to 90mbs… comparable to the comcast X1 service i had at my previous apartment
i thought to myself… wow…same speed… and i get to avoid comcast new data caps in atlanta, im in heaven!
until i noticed… none of my downloads would ever reach speeds more than 2mbs at any time of day
i figured it was on my end… maybe my router… or computer ports used… or something.
until i read that DirectPath games the system by letting speadtests through unbothered but limiting the ports used by systems for gaming, sharing, etc
what an amazing illusion/trick…i gotta clap for the evil genius that put that idea in motion

Is there a way to give a company ZERO stars?
I am SO disappointed in Direc Path. I had an appointment scheduled yesterday for a technician to come out and install a cable box between 8:00am — 1:00pm. A FIVE hour window.
1. I called Direc Path around 9:00am to confirm my appointment for the morning and was assured someone would be there by 1:00pm. Unfortunately this never happened.
2. At 12:45 (after never receiving a 30 minute call-​ahead), I contacted Direc Path again to inquire about whether someone was in route. I was told that the technician would be an hour late and arrive between 1:00pm and 2:00pm. Even though I was upset, I was understanding. After a lot of back and forth, the rep agreed to waive the 25 $ install fee to accommodate me.
3. At 2:00pm I call again, this time they told me they were unable to get in touch with the technician but took my number and said they would call me as soon as they heard back. They insisted that the driver was on the way.
4. At 3:00pm (after never receiving a call back and waiting SEVEN hours) I call Direc Path and they had the gall to tell me «unfortunately we have to reschedule.» After wanting 7 HOURS! and calling so many time to check on the status of my appointment it was extremely frustrating to not receive so much as courtesy cancelation. After expressing this to the rep in the call center I was told that the technician they had in route was too far away. I’m SO sorry that driving a little further out to accommodate a client that had been waiting all day for an install was too much of an inconvenience for your team.
5. The next day the technician came out out to do the install around 10:00am. Unfortunately for me, he didn’t bring the tools needed to do the install (WTF!!!). Apparently someone had keyed in the wrong items for my order and the box he brought wouldn’t work with my system. Having informed me that he wouldn’t be going back to the distribution center until tomorrow I would just have to reschedule (AGAIN!!!).
6. I’m on the phone now trying to schedule an appointment for the THIRD day in a row and they have once again given me five hour window. You would think they would accommodate me with a shorter window time as this will be the third day I have to sit and wait around for them to HOPEFULLY show up, and if I’m lucky they will have what they need to do the install.
At this moment I am at the end of my rope.
ALL I NEED IS A AN ADDITIONAL CABLE BOX FOR A SECOND TV!!!
Due to a contract with my condominium building I am unable to get cable through any other network.
I can’t believe I took two days off and waited 7 hours for a technician who, on the first day never arrived and on the second came unprepared. There seems to be a HUGE disconnect with the distribution center and the call center. I have never received such poor customer service!

This is the worst company of all time. How are they still in business? What idiotic condo associations are still using this trash organization?

***PLEASE PLEASE READ AND SAVE YOURSELF!!!
I just moved to Jacksonville, FL from Hawaii. Let’s get right to this. I wish that I could give a zero for this company. 1 star is too much credit.
This is by far, the worst internet service I have ever received. I would have better luck using my dial up internet in the 90s. For the rest of my life I will look up the tv and Internet services for a complex because I am forced to have this despicable service.
Let’s start from the beginning. Before anyone could come, I conservatively worked to only a $ 250 initial set up for TV and Internet. Sound like a lot? I bet I did better here than the other reviewers!
Then I set an installation date. I took off work to be there from 8 – 9 like they said. 3pm comes around and I’m like ok, enough is enough. I am a pretty patient man but come on… I called and they said no, we are coming tomorrow. Excuse me? That’s what you’re thinking right? Me too. But apparently I’m stupid and can’t get the anticipated dates correct. That’s right, you are always wrong and they are always right. Be prepared. There is no arguing. It’s a one way street and you’re going down the wrong path.
After 2 weeks of walking in circles around my apartment, it came to me. I literally begged Comcast, BEGGED them to let me get their service. They can not because of my complex contract. Fuck me right? So what do you do? I’ve called and complained about 5 times. They have changed my box and that doesn’t help. I wrote a nasty letter, no response. Besides all this, when you call, it’s like dealing with people who don’t speak English. Where are they even from? I once had a customer service member tell me they will put my issues in their notes and have someone call me later. This didn’t happen of course.
So, if you like video games, sell your shit now. I have a PlayStation 4. I can not play it because my internet is so bad. Playing video games simply can not be done. It’s horrible. So I play games on my iPad because the Internet is too bad for my PlayStation 4.
To paint a clear picture here, I pay $ 40 a month for «UP TO 20mbps.» No… I get around 3 – 4 Mbps on a good day. My PlayStation when it works, can check the internet speed. I often find Kbps and can not even get one Mbps. That’s right, if you are reading this, it’s probably from your phone and not your DirecPath wifi.
Anyway, I confidently feel that I have better luck meeting a Ninja Turtle in New York City in 20 minutes, than to load
in one minute using DirecPath
Honestly? I use my phone for almost everything because it’s 10X faster. Occasionally I leave the wifi on to overnight some updates.
Did I mention I have the upgraded Internet? That’s right folks, I don’t even have the gamer package, I use the upgraded Internet! Fact! Using this Internet makes me want to rip the pubes out of my scrotum one by one. I would suck the anal feces out of an elephant to get out of this nasty disgrace for so called «service». But fuck no, I am stuck like the rest of these reviewers.
So I beg of you, PLEASE PLEASE PLEASE do not move to a complex that forces you to have this company. Save yourself the torment. It’s like being hung for hours by your arms and someone poking the bottom of your feet with knives. Just enough to piss you off and think fuck, kill me already. Just don’t get involved. Please…
In all seriousness from the bottom of my heart,
Matt

New potential customer here. First call just to check prices and the lady said to call back in a few hours because their system is down and couldn’t look up my address. She told me to call back «in a few hours». There was also a lot of chatter and laughing in the background. I LOL’d too. Why give my money to an internet company with no internet on a Friday at 6pm (sunny and warm outside). WHAT IS THIS COMPANY DOING???

I just moved into a Dunwoody apartment complex. Direcpath is my ONLY option for internet/​cable.
My experience was so bad on my first call, that I have decided NOT to use this company at all. I bought an HD receiver and receive about 30 channels for TV. Unfortunately, I have no internet.
No company should be able to monopolize services! Shame on these complexes for forcing their tenants to use services by force.
If I would have read the reviews on Direcpath before signing my lease, I would have chosen another complex. Now I am stuck.

The sad part about all of these reviews is that they are 100% accurate! There are no exaggerations, no one is stretching the truth, this is the absolute worst service that exists. I have called LITERALLY called them over 30 TIMES in the last year alone! My internet goes out on a day to day basis! I come home from work and don’t expect it to working properly. I decided that I didn’t need cable because I had internet service, boy was I wrong. It literally goes out at least once a month. Then they say they’ll send a technician out and then he comes and acts like he did something and it stops working the next day. My apartment complex forces me to have Direct path and that’s the only reason I have it. If I find my dream home and the community tells me I have to have Direct Path, I promise you I won’t move there. It’s so infuriating to have a service that you pay for and it won’t work. Like why are you guys still in business??? The only reason they get one star is because they don’t allow you to do negative stars!!! Don’t go with this service!

ABSOLUTELY THE WORST EXPERIENCE WITH A COMPANY I HAVE EVER HAD! They are overpriced and you get nowhere near what you pay for!!! I have been going back in forth about charges on my account and a rep telling me one thing and when the bill is due its another! They all are in cahoots with each other from my apartment complex to the so called supervisors that end up never resolving anything! They claim they record calls but I know exactly what package I agreed to and they just put me with they want and then when its time to pay the amount I expected to pay its another story about why it changed. They tell you whatever low fake promo price to get you in then it all changes. PLEASE DO YOUR RESEARCH AND ASK QUESTIONS ABOUT THE PROVIDERS FOR YOUR CABLE/​INTERNET SERVICE BEFORE YOU SIGN A LEASE!!! ITS PURE TRASH!!!

WORST. «COMPANY». EVER.
To start with, I live in a condo building and I am forced to use Direcpath for my land line, internet, etc. I have been a paying customer for almost 6 years, and always had my bill paid on time because of the automatic payments.
I called to ask a question and before I get off the phone I’m informed that I have past due bill. I apologized because it was probably a card with an expiration date that had recently changed, which was weird because that’s never affected anything else I have automatic payments set up with. He then made up this ridiculous amount that I owed which included all these late fees. I stayed on the phone on hold for most of my day talking to one inexperienced person after an another (in all seriousness, I think the customer service reps and the «supervisors» were all the same person) listen to me ask them why they wouldn’t have sent an email or called asking for me to update my credit card info with them rather than just letting this continue. The only response I got was, «I understand, but there’s nothing we can do, you knew you had a phone service». Right, I get it… however, I understand it’s my fault for not triple checking my credit cards to make sure that direcpath got their $ 30 every month, when they have been getting their money EVERY MONTH ON TIME FOR ALMOST 6 YEARS! Give me a break. I guess I’m the ONLY person that doesn’t check to make sure direcpath has their $ 30 every month for 72 months in a row. It’s not like I don’t have $ 30 to give you. A call, an email, a piece of paper with a stamp on it in the mail would suffice. Hell, what if I was dead? You would charge someone late fees over and over instead of saying «hey! Update your cc info» JUST ONCE? I never got any sort of notice of any sort. Not one. Just so they could keep racking up late fees until who knows when?
So… I gave them this option… let’s make a deal! I apologize for this being late, however you were in the wrong because you kept charging and not disconnecting like any other phone company on earth would. do. SO– if you take off $ 45 in late charges as a courtesy or something for me being a customer for 6 years, I’ll pay the rest now and we move on. If not, disconnect my service and lose my business for the rest of the years to come… I ended up disconnecting my service. It’s not like I ever use a landline like I did in the 90’s.
It’s not about the money, it’s about the principle. You would continue charging late fees and not let your customer know that they need to update their credit card? Okay fine, maybe you’d wait a month or two, but to say this has been late for months? Why wouldn’t you just disconnect it or send a notice? Something! Not only do they bribe developers to force everyone in these buildings to use their service, but they also apparently force the service on you that you have missed a few payments on and & don’t know? JUST to keep charging late fees? Wow. This company is hurting… HURTING BAD for business. It’s almost comical how pathetic they are. Any «customer» they have is because they were forced to be a customer. No one is their customer willingly. This is such a poorly run business. Being forced to use a certain provider no matter how awful they are should be illegal. This needs to be stopped.

Look at all the reviews for these guys, they are horrible. No one is a customer by choice, it is always a contract signed before they moved in. Direcpath does not care about customer service, does not care about quality of service, and won’t own up to or compensate their customers for their own poor quality product. If my water goes out, it is scheduled, if my power goes out, it is scheduled. Direcpath, on the other hand, goes out without warning and without scheduling. They don’t know what they are doing, they don’t know how to schedule or plan for downtime, it’s always unscheduled, unpredicted downtime. They are completely unprofessional. Do not do business with these clowns.

Oh, but were there negative stars to give.
This is, hands down, the WORST ‘service’ you will ever be roped into paying for.
As with the other posters on this board, I was stuck with Direcpath due to my apartment complex. We are moving in a few months, and, regardless of rent increase, I will NOT rent at a place that gives us Direcpath as an option: This company IS a scam/​fraud, whatever. And God forbid you need to place a service call: Same Day service does NOT exist for this company — you are fortunate if you snag an appointment for next day. And if your service goes out on a Friday… no weekend hours, so you will be stuck getting billed for service that they aren’t going to provide while your connections are down.
Seriously — do not, under any circumstances, choose Direcpath: If you are looking for a new apartment, ask that question up front: Do we HAVE to use Direcpath? If it is your only choice… believe me, you don’t want to be stuck with this garbage company.
It galls me to no end that I am stuck paying a monthly service fee to a company I would love to see swallowed up in a sinkhole and never heard from again. I cannot wait for the day I can ‘fire’ this company: I don’t care if I have to pay more — I want to know I’m paying for a service from a company that gives some semblance it appreciates my business: Sadly… that is not in any way, shape or form, direcpath.
I am actually getting angry as I write this review, because I hate this company with the white, hot, intensity of 1,000 suns: The minute you call, are greeted by their clearly foreign reps with names like ‘Sue,’ Mike’, etc., you should realize that this company is a ruse, and out to take your money while providing nothing in return. And yeah — the reps are trained to begin every sentence with ‘I’m sorry’. No you are NOT, Direcpath… you are laughing all the way to the bank!!!
I am also letting DirecTV know that they are losing my business solely because of Direcpath. I won’t give my money to any company that helps keep these charlatans in business.

This review is for their internet service only.
this is the worst internet service i have ever had. I was forced to use it due to the apartment complex i live (in fort worth texas) used direcpath as its only provider (probably paid some sort of kickback to the apt complex). The internet slows down all the time or disconnects randomly, some days, no joke every 5 minutes of use. On good days, every 2 – 3 hours. When its bad, its bad and the internet can’t be used. I pay for 6 mb per sec, speedtest will show it start at 3 then drop to 1 or less during the test. Nevermind the constant disconnections.
When a technician does come out (he is always at our complex) he always says the same thing, that our equipment is working perfectly, but he thinks that on direcpaths side, they have something wrong, and that he can’t do anything at our apartment to make it better as our equipment is running perfectly. He is constantly at our complex.
recently I think due to the complaints from tenants, at&t is available now for our complex to use. I will be moving over very soon.
I don’t know if they are throttling me for streaming videos or what, but i do not recommend direcpath for internet. I can’t stream hulu even when i put streaming at less than 1mb per sec when I pay for 6mb and live alone.
Their customer service consists of filipino’s who are trained to say I apologize every 5 seconds, and just try to get you to reset your modem and router as if you didn’t already try that before you called.
I am so upset with this company i took the time to write this long boring review and find their hq location. the internet runs so bad, i feel like they are doing it on purpose to lose me as a customer.
only get their internet if you like disconnections and talking to filipino customer service reps as that is what you will be doing most the time.
btw I am only able to type this is because I am using my mobile hot spot from verizon.

I agree with all of the other reviews posted. Simply put, this is the absolute worst company as it relates to customer service. I recommend that everyone avoid this company. Here’s my personal experience:
On Tuesday, July 1^st, I was scheduled to have my cable set-​up by one of their technicians at 12:30pm (confirmed by the auto call). For this appointment, I took off work to meet the technician at my apartment unit. At approximately 4:00pm, I called their offices to obtain an update and an ETA for the technician. I was assured that he would arrive soon. The customer representative further indicated that the technician was already on site. At approximately 6:30pm, I again called for an update and an ETA. After waiting on hold for 30 minutes, I spoke with a customer rep who told me that my service ticket had been cancelled. After speaking with a supervisor, I was assured the ticket had not been cancelled and that the technician would arrive. Suffice it to say, the technician did not arrive on July 1^st, and has not arrived as of this very moment. Further, when attempting to contact their offices about this issue, I am forced to wait on hold for over an hour each time!!! RIDICULOUS. As of today, I’ve received several invoices for $ 25 related to an installation that never took place. After calling about this, one of their customer reps told me that the $ 25 was being charged to me by DirecTV and not them. A quick call to DirecTV confirmed that this was not true. Another customer rep told me that the $ 25 related to the activation of my internet. Since my internet is included in my HOA fee, this was also not true.
I can honestly say that this company has been the worst customer service experience I’ve ever had.

I moved into my new apt 2 months ago, everything started good, the tech came as promised per the scheduling. Well needless to say that after every set up I started to notice why everyone hates this service. IT IS GOD AWFUL SLOW, I «pay» for 6mbps, but I’m only getting between 1−2mbps. And don’t let a game system AND a computer be connected at the same time, its down right horrible. Apparently due to how old the complex is, they are not up to standards to get another internet or cable provider. The only thing that is keeping me with DP, is the promotional price, after the year term is up it goes to $ 49.99 a month, at which time I hope it either gets better, if not I’m switching over to satellite internet or hope this place gets at least Comcast.
If you can stay way from Direct Path, do so. My iPhone can download an app faster on cellular data than it can on on wifi… horrible

I have never, in my entire life, had a worse customer service experience. And that, my friends, is saying something. The story raises my blood pressure every time I tell it, but I’ll do this for my dear fellow Unilocalers who are considering working with this horrible company.
I recently moved into an apartment complex and was told DirecPath was their preferred provider. I scheduled my set up, and was surprised that they wanted a deposit. Having been with both Charter and Uverse in the past, I had never experienced a cable/​internet provider wanting to get paid before coming to set me up. I played along, though, and soon lived to regret it.
I made an appointment for 10:00 am, and was told that the technician would arrive between 9 – 11. All right, fine. I’m used to broader windows than that, and I didn’t worry about it until 11:30 rolled around and I still hadn’t heard from the technician. At that point, I called customer service. They contacted dispatch for me and assured me that the tech was running late and would call be within the hour with a time of arrival. I was a little annoyed because we were getting out of my window, but c’est la vie. I had plenty of unpacking to do anyway, right?
Still hadn’t heard from the technician at 1:30pm, so I called customer service again. They «contacted dispatch» again and told me «he definitely still has you on today’s list!» I was surprised that they wanted me to be happy about that. I pointed out that my appointment was at 10:00am, and while I understand that techs often run late and that’s why customers have windows and not firm times of arrival, this was getting a little ridiculous. Still, I hung up and kept unpacking.
By 4:00pm, I was angry. Called customer service yet again. (Different person every time, of course.) This time I spoke with a woman who said that she could see I had called multiple times and that while many attempts had been made to her in touch with the technician, nobody at dispatch had heard from him.
Let’s think about that. That means the prior two representatives flat-​out LIED to get me off the phone. Had they simply told me «hey, we are so sorry, our tech walked off the job today and we have to reschedule, can we offer you a free month for your inconvenience?» I would have handled it like a champ. But having been misled all day and basically feeling like I couldn’t leave my apartment while waiting on this guy everyone else knew wasn’t coming… THAT ticked me off. I explained the situation to the rep, who asked if I would like to reschedule.
By that time I had confirmed that I was free to go with another company (UVerse, with whom I have issues as well, but at least they’ve never stood me up!) and told DirecPath to forget it. I told them to cancel the job and refund my deposit immediately.
Rep told me I should see a refund in ³⁄₅ business days. Guess what? A week later, no refund.
Called customer service again. She said, «It looks like she forgot to put in the request. Let me do that for you.» Well, no. I received email notification of the refund request, promising me a refund within ³⁄₅ business days. New rep refused to escalate the call to management and kept repeating a line off a script: «I assure you the refund has been processed. You will see it in your account immediately.» I said «Stay on the phone with me until it appears in my account. I’m refreshing the web page every few seconds.» Now, I know that isn’t how it works. But I was feeling kind of belligerent, and if you’ve read this whole sad story, you probably understand why.
Needless to say, she abruptly ended the call. And if I thought it would do any damned good at all, I might call back and complain.
You probably won’t be shocked to know I never saw a refund the next day, either. Had to call my bank, explain the story, and thank goodness they automatically canceled the deposit and took my word for everything. I can only imagine that I would never have received the promised refund at all had I not contacted my bank and filed a fraud report.
This is not just a bad company. They are FRAUDULENT and should be shut down. Beware!!!

Welcome to DirecPath and now go DIRECTLY to hell.
DirecTV service is hard to mess up, so I don’t have too many problems with the service. But do take note of their fraudulent and exorbitant fees associated with setting up service.
Even with one of DirecPath’s highest tiers of Internet service which is ironically called «The Fanatic» you can’t really do much of anything with it. You can’t game, you can’t stream HD from Netflix, Amazon or Vudu without horrendous buffering.
Actually, you can game if you like glitching, time lags and being constantly disconnected from the game servers.
The advertised speed on «The Fanatic» is 40Mbps down/​10 Mbps up. The effective speed is actually 9.82Mbps down/3.75 Mbps up. One can achieve the fastest speeds of 37.72 Mbps down/10.01 Mbps up during a slim time period from 4:47 AM to 6:03 AM only.
Even with the effective speed in mind, the service is very unstable and goes down more than twice a week. The service has gone down for a record 27 hour period recently, and it was a battle to even get a service credit for that time period. Basically, it took three days of calling to get a service credit. Fraud. It is so unstable that you can get an F rating and then a C– rating and then another F rating back to back if you take the more detailed ping test.
Keep in mind that while you may get a decent result from Speedtest, this is only because DirecPath has set up some port priorities so they can look good.
Ports connecting to VUDU, Hulu, Netflix and Playstation Network aren’t closed, but they are limited. The theory here is that you’ll opt for the television service as opposed to streaming services where they make no money.
If you’re moving into a complex that uses this company, prepare to purchase a Verizon MiFi device because you’ll soon run out of patience with this fraudulent company.
Also, don’t accept your landlord’s word that they’re not in on the scam. The landlord profits greatly from activations and services you pay for. This business model is set up to receive anywhere from 4−10% of the monthly service amount plus 80−100% of the setup fees. (This information is based on the business model used by River Oaks and Direct Plus in Miami, an exact mirror of DirecPath.)
Yes, fraudulent.
DirecPath is fraudulent.
*** ATTENTION Joseph P. of DirecPath: Do not reply to this review, I am not interested in your canned response to make your fraudulent company look less awful. ***
As it stands, DirecPath would need seventy promotions to be considered a lousy ramshackle of a company that exists solely to bilk people trapped in a monopoly.

Through the research I’ve done with direcpath, I’ve noticed their business model is to go directly to the developers of new apartment complexes. They install the equipment within the buildings for cheap, so for cutting corners, the developer signs this 10 year contract. Every unit within that complex is forced to use direcpath. During that contract period they are the only ISP provider. (pushes out competition). Even if you want cable. You can’t, you must use DirectTV which is their parent company.
Google «DirecPath» you see results on the first page, for «reviews/​complaints» (thats never a good sign) even one of the results is titled «A DirecPath To Lousy Service». That is correct.
as Juovanna B. says in her review «I was forced». This should be illegal, companies push too far before the government needs to step in. Unfortunately companies that have deep pockets can bypass the essential voice of the people.
William K. Dodd is the CEO (hes on LinkedIn) People should send him a note about what a company he is running.
Uptown Charlotte, known buildings that use DirecPath are the Avenue Condominiums and Catalyst Luxury Apartments. They both where built by the same developers and have 10 year contracts with DirecPath. That is a total of 848 units being forced to use one internet provider. That’s monopolizing, and illegal by the FCC. Lets define that for a second «monopolizing: (of an organization or group) obtain exclusive possession or control of (a trade, commodity, or service).» Bingo!
mbps means nothing if the stability of the internet is inconsistent, you can’t give me 50mpbs and then 2 minutes later drop it to 0.5mpbs, that’s exactly what DIrecPath does to me, and in both locations I’ve lived.
The current tests I’ve provided are test from both locations, Avenue and Catalyst. through-​out a 2 year time frame. its not bad, its horrible, its pathetic. For the rest of us, we are the little guys, the ones without choice, the sad part is, we are the consumers, and we are forced to buy/​use one product.
How can you have that many negative reviews?
in 2007 the FCC was going to crack down on this, and I’m guessing it did not pass.
a Good Read, DirecPath defends itself with its «exclusive rights for contracts on consumers» — the quick description, they need exclusive contracts otherwise everyone else would choose Verizon or AT&T or the competition. When a business needs a contract to stay in business, that aren’t contributing, they are built for building revenue and watch their large pockets grow. If you have a product that’s pure sh*t you shouldn’t be in business period.
Could also be why DirecPath is not BBB (Better Business Bureau) Accredited
*update*
Here is a snapshot of tonight’s current speed. Consistency huh?
that is a download speed of 0.42mbps
I have spoken the Joseph P. The usual run-​around. He’s a spokes person without power, mostly a puppet. He’d be the one charging you $ 60 to send a technician to fix their own broken system. Sad. This review still stands.
*update*
This is what happens when ISP’s are forced to compete. and This is why competition is a must in the world of «free market».
(Google Fiber released to Austin, TX. 1gb/​s, TimeWarner Cable can’t even compete, they had to raise their speeds because of the fact it’s so pathetic. Without competition we LOSE innovation, these Internet Providers have much more technology and speeds, but yet they have no incentive to release to the public.)
I have tried to work with DirecPath on fixing the issues, but like I said. If they send someone, they’ll charge you just for the visit, and second, they’ll come and test out the speeds, by the time the guy does show up, its a weeks later, and 1pm when no one is in the building and using the internet. (of course it’d be normal), the problem is the speeds are slow when you actually want to use it. When the demand is higher. If i were to average my speed across the entire day I’d be at 1.3mbps.
It’s not completely slow, its mostly inconsistent. During the night it goes from 5mbps to 0.4mbps over and over again, try watching a show or a movie and see how bad it buffers. «Hey, How _​_​your day?» thats what happens.