DoubleTree by Hilton

I blindly booked a reservation at this DoubleTree using the Priceline ‘Name Your Own Price’ tool for a ridiculously good rate, so my opinions are heavily biased by the cost. While this is undoubtedly an older hotel, the staff were very professional and seemed dedicated to offering good service. It was a little disconcerting when concierge recommended we park in the front of the building because there were security cameras in that area.
There was surprisingly little road noise despite overlooking the interstate. The room itself was very small and felt quite cramped with a queen bed and two residents. The bathroom was definitely lacking the amenities of a newer hotel but was fortunately still well-​cleaned.
If I had paid what other hotels in the area were asking for my stay at this hotel, I would have been very upset. Fortunately I did not pay that amount and definitely had a better experience than a budget hotel.

#Disclaimer: I am writing this review at the most unfavorable time for this hotel.
Staff were nice, breakfast buffet was not too terrible and given the cheap price, I was willing to leave a great review after this stay.
It is true that this is an old property and I happened to be visiting on the day that they were remodeling this property. So basically NO WATER on and off from 1pm and for one whole hour during 4−5pm.
Unfortunately, I have to pump my breast today and it is extremely crucial that there is WATER (@#@$@#%$#%!!) for me to wash my hands, parts, etc. Without water (a) I have to hold on to pumping if I want to save the milk OR (2) I have to pump and dump.
Since I wanted option (a), I waited and waited and waited and waited and waited (x 10 000)
(even with option (b), you still need *some* water)
_​_​sigh_​_​_​
This was the first day after my little one was born that I flew to feel like normal human being. Sadly, here I am sitting on my computer wasting away my precious afternoon without doing any sightseeing.
But hey, at least there’s working wifi to write this angry review (?). ;(

I just returned from Atlanta from a week long training & wanted to write a review for the Hilton Double Tree (Druid Hills) Hotel.
Reservations: Due to working for a large, non-​profit org, HDT has generally offered a small discount & blocked rooms for us. Due to a scheduling conflict with another large group, they were unable to honor the discount, but provided sufficient rooms & offered daily breakfast vouchers. In my opinion, this was a welcome benefit as the breakfast is a full, hot buffet or off menu choices. Our groups came from all across the nation with as many as 5−6/group, so do the math! Checking in was quick & everyone was very cordial.
Room Assignments: I checked into my room & noted it was warm. I’m not the one to tolerate warm of any kind, so… I lowered the thermostat, contacted the front desk & went to dinner. I gave it the benefit of the doubt in that the thermostat was set to a certain temp until someone checked in. I’m all about energy conservation! Upon returning to my room, the temp was unchanged & warm. When I contacted the front desk, I was informed the AC could not be fixed that day, but I would be shown (2) other rooms to choose from. Trenise came to get me with a cart & took me to select rooms. I chose a room with wonderful, cold temps, & moved immediately. Someone came to pick up the cart.
Restaurant for Dinner Meals: Due to recent upgrades the credit card machine didn’t work, but meals could be charged to your room or you could use cash. Not a big deal at all! I was a little skeptical about hotel food, but after day long meetings I didn’t want to venture out & decide on dinner every night. I have to admit, every meal was very tasty. I’m originally from Louisiana, love seafood, & am a great cook. I requested the Tilapia meal to be blackened & it was divine. Blackened Tilapia topped with several large shrimp in a delicious sauce served with mixed veggies, rice & hot wheat rolls. Very yummy. The Salmon Spinach with balsamic vinegar & chopped tomatoes in a sauce & Shrimp Fettuccine was equally as tasty. Others who got separate meals were also satisfied with their choices. #Kudos to the chef. The waitstaff were very attentive & quick to accommodate our requests.
Room conditions: Although the hotel is older, the rooms were clean, updated & well maintained. I even loved the muted black & white pictures as décor.
All & all, my experience was very pleasant & I will definitely book this hotel again.

Staff was nice– express Check-​in was great, but I checked out a day early and relocated to a new hotel. I found a live roach in my food. I didn’t cause a scene, I politely notified the bartender, and after she finished chewing on whatever she was eating from behind the bar, she said what all did it touch? You can have anything it touched for free… Like I just hit the lotto or something. I asked for my check… Paid… left. Never approached nor spoken to by a manager.
I don’t blame the staff for this. The management team put them in this situation, and obviously have not provided guidance on how to handle a situation like this. This is a bad reflection of the brand. I stay at Doubletree often, but this was my 1^st and last visit to this location.

Staying at The Hilton Hotel (Druid Hills) was a beautiful hotel experience, and one of the best that I have ever had. The hotel also had a lovely centerpiece from a wedding party they had did the day before. The rooms were decorated nicely, were very clean and private, the staff was very accomodating, and I had a very pleasant stay here.
I enjoyed my stay here, and would definitely come here again. The only negative is that this hotel is located off of a highway, but cabs are available in the area (with a very long wait) !

I called the hotel for a shuttle pickup. Was told 20 minutes, but most likely 15. I called back after 40 minutes and was told they were going in the opposite direction. I asked why they promised 20 minutes 40 minutes ago and was transferred to Carolyn the Sales Manager. She tried telling me it was first come first served and too bad. Except it didn’t work that way this morning when we toured northeast Atlanta for 45 minutes dropping off two other passengers after us and the after completing that loop drove back PAST the hotel in the other direction to be dropped off.
Better to under promise and over deliver than to over promise and NOT deliver. Had they just been honest and told me NO, I would have taken a taxi. Instead they made me and my family wait because they lied!

We drove 6 hours and was looking forward to resting. We waited in line to check in and were the only ones in line. Once we were acknowledged, the service was ok. I think they were too busy to concentrate on checking us in. We get to the room, Unpack & get settled in just to find out the toilet doesn’t flush very well, the shower faucet runs constantly and the bathroom shows just how old this hotel was. We have never stayed here and won’t be back. We come to Emory University every 3 months & will go back to staying where we normally stay. If it’s not broke-don’t fix it! I found this to be true tonight. Did I mention that I didn’t sleep all night long because all I heard was cars, ambulances & fire trucks?

Stayed here because the location was close to Emory but BOY was I disappointed! This hotel needs a major update and is not worth the money! The elevators are sketchy and the rooms are mediocre… average. Certainly not worth the price point they are charging.
The signature cookies weren’t warm and parking was a disaster. Overall I’m just disappointed that I had to spend this kind of money for this hotel.

The reception staff was wonderful… they were friendly and helpful. The hotel was tired and in need of refurbishing. The first night the battery in the smoke alarm kept beeping and had to be replaced, the second day we never had our room cleaned. In the bathroom, there was no cold water (hard way to brush your teeth) If you get a good rate I would stay here otherwise, I would say find another location.

Seriously the worst double tree I’ve ever stayed in. My room is overlooking a partial roof w standing water. The carpet is ripped from the wall — the closet has a pipe running through it and water stains on the ceiling.
I went down to the front desk to ask to be moved and stood there for 15 minutes while one person assisted one other quest and two more people in line ahead of me so I gave up.
Unfortunately I’m here all week.
Never a double tree again.

Rough. I was staying for 12 nights and have status with Hilton. Was put into the smallest hotel room in the US (same size as a boutique hotel in London; smaller than one in NYC). The room was in amazing disrepair and it showed a total lack of pride.
The closet had partially open dropped-​ceiling tiles, which were stained and gross, and busted, cockeyed outdoor plant hangers to support the hanging bar. The secondary light and exhaust fan in the bathroom didn’t work, the collar that covers the hole the shower head comes out was not in place, and the toilet was set in at an angle AND the seat was cockeyed in the same direction.
The bed was more cockeyed awfulness. The frame wasn’t square within the headboard, and the mattress was not square on the foundation, overhanging on one side by about three inches. There were a number of other items as well.
I hate ironing, but my bedskirt at home has never looked as bad as this one. And I cringe thinking about what the stain on it might have been.
I’m not high-​maintenance, but this property is not worth of the Hilton name.
That said, everyone there was pleasant and helpful. I hope for their sake a remodel is done soon. I moved over to a sister property, because I couldn’t imagine 11 more nights there.
And a pro tip: if you have issues w any Hilton property, just tweet in their direction and @HiltonHelp will do what they can.

Although this property is a little older, you still can receive great value by staying here. Conveniently located just off I-​85 north, within 10 minutes of downtown and 15 of the airport. Staff is friendly and rooms are clean and spacious.

A few knick knack oddball items that could be fixed… The un sanded and poorly painted wood putty on/​in the bathroom door where someone had ripped out the towel hanger for example… All in all it’s nice and the room was good size and clean. Drinks at the bar were good and the restaurant was what you would expect.
The girl at the counter was friendly and the staff in general tried to help rather than hide. I had a nice stay.

As a fairly frequent traveler I try to stay at Hilton or Marriott properties as they are usually good. Doubletree is usually a decent brand under the Hilton umbrella. I was very happy to get my Doubletree cookie upon my arrival. Everything after that was less than stellar.
The property is dated. The rooms are small and not layed out very well. The chair in my room did not look like it had ever been cleaned. Water from the floor above was dripping in my bathtub.
Breakfast might have been good but the restaurant was so hot you couldn’t really get comfortable.
Would not recommend.

The hotel is ok, nothing special here. But I must say the restaurant really need a make over and new staff. The food was so boring and bland. The McDonald next door is much more appealing.
I forgot my phone chargers and called the hotel. I was transferred to housekeeping and left a voice mail for one of the staff members to call back. I am still waiting. I guess I won’t be seeing my chargers again. My fault.
Edit: Two days later, the house keeping manager called back and informed me that they did not find any chargers in the room. Bye bye chargers …

The hotel overall seemed pretty nice. The staff I personally encountered were personable and inviting. The gal who works at the bar/​dining area in the evenings is hilarious.
The rooms were clean and spacious. The bathroom was a little bit cramped but overall not bad. They get HBO and have reasonable wifi speeds. That’s all a weary traveler can ask for! Plenty fast enough to play some Titanfall and stream netflix.
There were some minor touches in the bathroom that seemed like they may need repair, such as some bubbling and discoloration above the shower and the shower handle if I pulled on it would come out of the wall a bit.
There is also a fitness center on the first floor. I didn’t work out in there, but I did glance through the door window and appreciate the effort others were putting in #notcreepy
Also, Angelica Pickles would love to stay her since they give you a cookie upon arrival. Score!

I travel a lot and am a faithful Hilton guest. This Doubletree was a great disappointment.
Put on the Hilton Honors floor where the hallway had a chemical smell and my room smelled like smoke (non-​smoking room). Baseboards peeling from the wall and no alarm clock in the room. I don’t use the alarm, but it is nice to be able to glance over and see the time.
Restaurant food is meh and service wasn’t great. Took 20 minutes after I was done eating to get the waiter’s attention to get my bill.
Fitness Center had lots if equipment, but quite a few were out of order.
Hilton’s will remain in my future, but I won’t stay here again.

Felt special for a minute when I realized the upper floors are reserved for HHonors members until I realized they also let kids up there.
We got in late so I wanted to get some rest. Triplet girls around 12 years old were running around in the hallway until 01:30 when I finally had it and went out to tell them to stop.
My room literally outside the vending machine /​ice room. Those girls saw how angry I was I didn’t even have to say anything.
I originally rated the hotel a 1-​star but those girls were not the hotel’s fault.
I up’d the star rating to 3-​stars because of the customer service and the amenities-​fridge and microwave in room.
Didn’t like that you can’t sit on the toilet then close the door. The bathroom door is so close to the toilet you literally have to get out the way to close the door.
The rooms are a little outdated in décor and color.
The rooms were shaped weird and small. Possibly due to the architecture of the building as a whole.

This has to be by far the worst Doubletree in the system. Arriving early on Saturday, I hoped to check-​in before my lunch meeting. My room wasn’t ready but they allowed me to see a room that was available but for general guests, not HHonors Silver floor. After graciously declining, I came back at 4pm only to find out that they forgot to assign a new room.
1^st night — King room had a big stain on the sofa. Lamps had dust balls collected around the base and the blinds didn’t completely shut. The bathroom sink was chipping that each time I ran water or spit, there were paint chips floating in the sink.
2^nd night — Front desk saw me early the next morning and remembered me. They offered me a HHonors member guest room. The overall presentation was better than the 1^st room but in the shower, there was exposed piping where the water control handle was practically hanging by an inch.
Security guard on-​site at night. This place is packed during Georgia and Falcon football games where parking will be scarce so plan ahead.

My friend and I went to Atlanta for the weekend and stayed here a couple of nights. It was a very nice hotel– the concierge was friendly, rooms were clean, Crabtree & Evelyn bath products provided, and who can resist those warm Doubletree walnut chocolate chip cookies?!? We definitely indulged a bit for a late night snack. Tip: you have to ask for the cookies, so don’t be bashful. It WILL be worth it!
We did the warm breakfast buffet during the weekend, and it wasn’t bad. They have made to order omelets, grits, bacon, scrambled eggs, baked goods (including delicious muffins), as well some cold items, including fruit salad, cereals, yogurt, etc. I’m sure I left a few things out…
The location wasn’t too convenient for where were spent our days, but it was no longer than 15 – 20 minutes away to everything. Overall, I had no complaints during my stay!