Doubletree Hotel – Atlanta Buckhead

Great place to stay! We stayed here one night on our way back from Hilton Head. We had promised the kids a stop at LegoLand on the route home and this hotel offered a LegoLand Package with tickets, shuttle, valet parking, and breakfast that was out of this world! Super affordable for such a nice place.

Great room, very nice; specially for the price deal I got. Upon arrival you receive complimentary chocolate chip cookies (very fresh). Valet parking $ 25. However, no free wi-​fi? I get that this is Atlanta but come one. It’s Wi-​fi. That is free even at Starbucks… Central location but a bit hard to find since it is tucked back behind a small shopping/​restaurant plaza. Many restaurants and bars near by. Overall a good stay. Would stay here again.

The staff at this hotel does a great job of welcoming you and making you feel at home. The rooms were updated and nice. The food for breakfast was good as well. My only complaint is that the room service is not available long enough. We were in town for a cheer competition and most of the guest were as well. We all wanted food when we returned from the convention center at 11:00 pm but had to order outside the hotel. They could be more aware of these type situation and plan accordingly. outside of that, it was a wonderful experience.

I’ve seen a couple of other reviews that hit them on cleanliness, my room was immaculate. Very typical Doubletree, nothing special (other than the staff were very nice), nothing bad. I’d stay again. Great location, very easy access to MARTA, several restaurants (I recommend Lovie’s BBQ or Chow Bing).

This is a nice double tree hotel. Updated with a restaurant and bar. The staff was friendly and helpful. They do give you a warm cookie and bottle waters (for honor members). I am Surprised this location doesn’t do the free happy hour like all the other location I have ever stayed at. But everything was good.

I’ve stayed here multiple times with traveling to Atlanta for work. They offer valet parking and self parking, the difference of which is about $ 2 for overnight. Which, by the way, is my biggest peeve about this hotel. What ever happened to a parking lot? The parking staff is very friendly, and easy to remember by name.
The check in process is relatively simple. The staff has always been friendly with me, even when the hotel cancelled my reservation because someone forgot to put in the notes that I wouldn’t be checking in until late late night. The travel coordinator personally called since my flight had to be changed, had the staff member’s name and all, who said she put in some notes, yet when I came to check in the reservation had been cancelled since I didn’t check in before midnight. Thank goodness, though, the lovely lady was able to re-​instate my reservation. Because of the cancelled reservation, I was placed on the first floor, in a room that looked the most shabby, in a hallway off behind the bar area. At least it was clean. And the warm cookie at check in make it ok. The bar area is nice and cozy, with multiple tables and booths for you to do work or just relax after a long day. They also have a business center, which has two computers and a printer, for your business needs.
Otherwise, being a Hilton Honors member, I usually stay on the 4^th or 5^th floor, and the rooms are quite nice. Plus you get the bottles of water and granola bar at check in. The beds are soft, there are plenty of pillows, and the room is clean. The lights in the bathroom take forever and a day to come to full brightness, however. I’ve had both rooms with two beds and a single bed, and much prefer the single bed as the room has a much bigger feel to it. The rooms facing the front of the hotel offer a more decent view than the rooms facing the back, which is typically the parking structure and once, the dumpster area. Kudos though for free Wi-​Fi.
I tried the breakfast buffet but I really was not that impressed. Apparently you can request points for when you don’t eat the breakfast. Note to self. I had the room service on numerous occasions, and the one guy that brings the food majority of the time is the nicest, most friendly, and entertaining person in the entire hotel. I wish I could remember his name but if you order room service and he delivers to you, then you will know exactly who I am talking about! The food is pretty decent, I’ve tried just about everything on the menu, from the ribs to the fries, from a burger to the hummus. Just beware of all the added fees from ordering room service, there are seriously fees for everything, look at the receipt. But worth it for me, when I need a later night meal because of working late and no desire to head to a restaurant. The food always comes quickly, hot and fresh. They will deliver until 11 pm.
Sometimes in the morning getting your car from the valet takes a while. I tried calling downstairs to get the car ready, but the message wasn’t delivered so I still had to wait. As I said above, beware of the expense of valet parking. Gone are the days when you don’t have to pay for parking, and you could just give a nice tip to the valet parking guy. Check out is just as easy as check in. The hotel is safe, day or night, I’ve never had any issues when staying here.

This was one of the nicest Doubletree hotels I’ve stayed at. The staff was friendly and welcoming. The warm cookie is always delicious and I was actually surprised at their in-​room dining menu. I had the house salad with grilled chicken, crumbled bleu cheese, pecans and dried cranberries. I was so good. The bed was soft, the room was cozy and the floor was quiet. The valet was quick and efficient. I would definitely stay here again.

Hotel was pretty good. Warm cookies whenever I wanted and the breakfast buffet was amazing. Staff was friendly and room was clean.

Love this hotel. This is my third time staying here and the staff is so accommodating. The rooms are clean, a little noisy from other guests in the hallway, but that’s not the hotel’s fault by any means. The convenient shuttle to take you around town is so nice and complimentary. The AWESOME breakfast buffet is delicious and such a treat before attending our all day class. Would definitely recommend this hotel to people coming to stay in Buckhead.

Reviews come and go, but it always comes down to the people. This Doubletree has two exceptional people dedicated to service, Dexter and Ellen. Thank you for coming to my needs 100% of the time.

One of the worst hotel ever in US! My boyfriend and I are Hyatt Platinum members, intl continental platinum members, and Hilton Gold members, we traveled a lot, but this hotel is one of the worst we had! We already took off and threw do not disturb” sign on floor when we rushed leaving in the morning, but found our room a mess without any housekeeping when we came back at 6 pm, then we called housekeeping and left for dinner. But only found replaced towels on bed when got back. No more housekeeping have done! I’d love to show pics later to Hilton to see how your works have been done in double tree! What’s more, the front desk is not friendly to our twice and third housekeeping request. In sum, would never come again. By the way, for all you guys reference, when we were making complain at front desk, there’s another guest is making complain too, we are not the only one feeling very unhappy for this double tree.

Great Hilton property all around! Mark the front desk manager is wonderful and the rooms are always spotless! My go to hotel when visiting Buckhead.
Thanks

I have mixed feelings about his hotel. All in all, it looks nice and modern after a recent major renovation, but the overall experience is not so good. I have stayed there pretty consistently since last fall, and it keeps getting down with each stay. I have been put in the worst rooms, time after time, with the explanation that my lower corporate rate only allows the dumpiest rooms. I have stayed right next to elevators, ice making machines, and in former smoking rooms, after begging for a quieter room, or a room that was not a smoking one before. Yesterday morning I happened to find a condom wrapper on the floor right outside my bed. Guess what a front desk person did when I handed it to her (in a tissue paper, of course) — she took it from me and said ‘Oh…ok’. I’m not even going into discussing that this room perhaps was not vacuumed for some time. Gross.
This hotel gives a one star experience, but I’d like to add an extra star for restaurant staff, and shuttle service. Some front desk folks are really nice, and some just should not be in the business of customer service.
I’m booking elsewhere next time I travel to Buckhead.

I am a loyal Hilton Honors customer so it pains me to write this, but this place a disappointment. The room felt old and dirty, and the shower curtain fell down while I was showering. The only good parts of my stay last night were the warm cookie and good service in the restaurant at breakfast. With all the new hotels in the area I recommend you look elsewhere.

My husband is a Hilton Diamond VIP member and you wouldn’t know it based on the service we received. Our «deluxe» king room overlooked the loading dock which features garbage pickup at about 5:30 AM on Saturdays. The walls are so thin that the family next door –complete with baby and elementary schoolchild — could be heard starting at dawn. And the tiny shampoo and conditioner bottles ran out quickly. Used towels and washcloths were not picked up and washcloths not replenished when the room was serviced and the only coffee selection was decaf. Complimentary breakfast coupons never materialized, even when we reminded the front desk. The fitness room was small and had limited selection. Next time, we’ll stay elsewhere.

I stay in hotels a LOT.
Staff is very friendly but my toilet was stained with brown streaks, there was tissue from a previous guest in my garbage can and a bodily like substance crusted on my remote.
Never again.

No frills hotel. Sad because Buckhead itself is beautiful. Our room was really small and next to the elevator. All day and night, non stop traffic and loud talking because the walls are thin. Then our window was directly in front of the hotel and again all we hear is nonstop traffic and talking. Bathroom was ehhhhhhh. A lot of scratches on the tub, toilet seat was slightly shifted off. Carpet had a lot of stains. The long body mirror was behind the bed which means you have to kneel on the bed to see how you look from knee up. But the bed was very comfortable. Parking was a ripoff. Self parking was down the block for 20 bucks a day but when we parked there after 5pm it’s free because all the attendants go home. Only was here for a wedding that was being held at this hotel but next time I will definately stay elsewhere.

I really liked the location of this Doubletree. I was in Atlanta without a car and this place is only a few blocks away from the Buckhead stop on MARTA and cabs are easy to find. The signage is pretty small, so it can be a bit hard to find. It’s tucked away downhill from Peachtree.
If you are familiar with my reviews, you’ll know how rambunctious I tend to be on vacations, but the staff was great checking us in as we poured ourselves in the door. They gave us warm cookies and room keys and released us into the hotel. The shuttle they have will take you anywhere within 3 miles for free, and the drivers were awesome.
This was billed as a 4 star Buckhead hotel on Hotwire, and while it was in Buckhead I’m not so positive about the star rating… but you know, it’s Hotwire.
Our room was on the 2^nd floor so there wasn’t much to look at, but that’s pretty standard when I book through 3^rd party sights. The room was outfitted with a few queen beds, a big bathroom and an absolute TON of power outlets.
Great staff — decent hotel — no complaints here.

I can say that I was very disappointed in my stay at this Hilton property. Given the location in the prestigious Buckhead area, I had high expectations. The girl at check in seemed very confused and despite looking at my driver’s license, she kept asking me for my name and address. They had failed to update my Hilton Honors account number to my reservation so I asked that this be done at check in. This was another challenge for the desk clerk in itself. Despite saying she did it, I later learned she didn’t.
I ended up with a King Room on the 4^th floor and was pleasantly surprised at the cleanliness and décor of the room. I felt that I got what I paid for when I saw the room, until I looked outside. I had a great view of the parking garage of the office building next door. Oh well, I guess one can only be so picky. Also, what is up with paying for an upscale hotel when you have to pay for Internet access. Don’t fret if you are a Hilton Gold or Diamond member, but if you are a lowly Silver member like myself you are relegated to the pay for access bunch.
I did manage to utilize the tiny gym/​workout facility located in the basement on my stay. Despite the tiny size, I was surprised to find the latest Precor equipment in there. Don’t be fooled by thinking the individual TVs work, though, as you can only get some random, unknown news channel. Overall, my stay was average. Nothing to write home about. Oh and don’t forget to Valet. The Valet charge is much less than the daily park on your own rate.

What is it with Hilton Hotels in Atlanta?
I stayed here over the Labor Day weekend, and in the very beginning everything seemed fine. The staff was friendly at check in and I thought this would be a five star stay.
Then the bottom started to fall out.
Valet parking here is $ 25/​night, not too bad for Buckhead. I returned my rental car on Friday night with no problems. On Saturday morning when I got the car back, there was an odor in the car. Needless to say between Friday night and Saturday morning, someone got in the car without wiping their feet. Use your imagination. Front desk promised to waive the parking charges for the whole weekend, but prior to check out I was told they only waived one night. The young lady, after a little prodding, fixed the mistake.
Then, housekeeping «forgot» to leave fresh towels on my last day here. After noticing that, I called the front desk. Was promised that towels were on the way. ONE HOUR LATER, I had to call the front desk again for towels. This time, the towels arrived… and were delivered by a staff member that had an attitude.
Called the front desk again, and this time asked for a manager. Was told that the front office manager was not on property, and that I should call back on Tuesday. Asked the young lady for clarification that there was absolutely no manager on site, and this is what she told me: «there is a MOD (manager on duty) here but there’s really nothing that he can do». SERIOUSLY?
I did speak with the Revenue Director after I returned home, who in turn spoke with management. Appropriate measures were taken to correct the issue, and I appreciate that.
The hotel may not have seen the last of me. I’m willing to give them another chance. But for the moment, 2 stars out of 5 since it wasn’t «A-​OK».