E-Tech Universal Services

The WORST service technician I have come in contact with. He sat outside of our home for 15 minutes before coming in to serve our freezer. He never introduced himself nor did he have any credentials visible and was very put out that I asked to see his ID. After a quick, 10 minute inspection, the technician determined we needed a new control panel for our freezer. We asked a few questions based on reading online reports about our specific appliance and then the technician took our billing information and left. We agreed to a parts order and that he would notify us when the part was in and he would be back in touch to fix our appliance. Three days later I get a phone call from our HomeOwner’s Warranty company saying that the technician called in to say we cancelled our credit card and disputed his service recommendation. Not true! I have the receipt to prove our payment and we wouldn’t have placed a parts order if we disputed his recommendation. After reconciling the issue with the warranty company, we were provided an alternate service provider, who, after 45 minutes of working on our appliance, suggested a quick and cost effective fix that remedied our issue – without a second service call or additional parts. DO NOT USE THIS COMPANY!

Very unprofessional. Used him through First American Home Warranty and asked to never be connected again with this contractor.
Took him 2 days to return my call for initial appointment; then had to order a part to fix my gas dryer. I called him in a week to find out what was going on. Scheduled an appointment, for which he did not show up. Was scheduled to come between 2 and 4 pm; called after 4 to say that is running late;then again at 6 to say that will not be able to come that day at all.
The next day was supposed to come between 2 and 3 pm; called at 3 to tell me will be late. Showed up at 6, said was in traffic.
Replaced the part, said that the dryer is working and left.
The next day I realized I still have the same problem.