Embassy Suites by Hilton Atlanta Galleria

This is a hotel going through renovation. The work should be complete by January 2016. The pool and fitness center are unavailable to guests. Due to that reason, the rate per night with fresh make breakfast is a great deal for us. The breakfast is served from 6am-​9am, it is the highlight of our stay. Even though we stay for 4 nights, we spend most our time checking Atlanta.
There are 6 of us in our family. It is important when we travel our room has 3 double beds. Embassy suite meet our needs not just with the beds but also provide separate space for our kids with different ages. The sofa bed locates in the living area and the double beds are in the bed room. The bath room is in between the bed room and living area.
This hotel is 15 to 20 mins from most of the down town attractions depends on traffic. Frankly, I’m pretty sure after the renovation, the lodging rate will increase significantly.

Thanks to this hotel for helping me to coordinate 5 rooms with multiple family members. The desk was fantastic to work with sorting out payment for the block of rooms so all guests had to do was check in. They suggested we all be on the same floor so we could visit and it worked out perfectly. Everyone was impressed with the cleanliness and spaciousness of these suites.

On first appearance, the hotel is nice although dated. However, on the first night, I found a large cockroach in my room. The hotel staff was apologetic and stated they would send an engineer to spray the room. I was okay with that resolution and willing to still give them three stars after that experience.
Then, today I find another large cockroach in my room. The staff again seemed apologetic, but I was really unhappy that the engineer came to my room and sprayed bug spray with me in my room trying to work. Now, I’m sitting here with the burning smell of spray in my eyes, and the engineer was unconcerned at best stating, «Well, we have roach traps under the mini fridge.»
Totally disgusting experience and would have given it one star, but the manager was truly apologetic and even comped my room service. Let’s just pray I don’t get sick from roach contaminated food!

This hotel is beautiful and the pool was nice, small but nice. The overall customer service was average. Front desk staff was welcoming and friendly.
Being that Embassy is one of our favorite hotels to stay in, this particular hotel doesn’t rate the highest on our list. The staff for the Manager’s reception and breakfast were more concerned with getting off than providing excellent Hilton service, rushing patrons to finish. The selections for food for both events were very limited with no hot option for the Manager’s Reception.
Our sleep was interrupted because the air conditioner went out around 4:30 in the morning. When we contacted the front desk, they were very apologetic but offered no solution or compensation. My husband had to request a fan so we could enjoy a cooler environment while we slept.
We would only stay in this particular hotel if all others were booked.

Very beautiful hotel. When you walk in it is very well kept, and quite a snazzy place. Employees were very friendly and helpful. Room was awesome, large living room, large bedroom with a very comfortable bed, and a gorgeous bathroom. Everything was very clean and well kept. My only issue was I was charged for a tourist fee and a city fee which I thought was a little ludicrous and I was not aware of. I visited from out of state so I’m not aware if taxes like that are normal in GA?

Things have gotten better. Cleanliness and training of staff have improved. Service is actually really good and friendly. Maintenance is better. If they’d update the rooms, I’d add another star.

We have stayed here several times, and love the convenience of the location. However, it seems that every time we stay, there are masses of high school students and children, allegedly for sports competitions nearby. The rooms are spacious and comfortable for the price, but the hotel needs to invest in some security to control the noise and activity in the public areas, especially the lobby, hallways and the pool. We check in to get rest, but it is always noisy here. The cocktail hour is a nice touch, and the breakfast buffet has been improved so there are not such long lines now, but the patrons need to be better controlled. We do like the free parking and the fact that we can get a cart for our own luggage instead of having to rely on a bellman.

I was performing at the Cobb center next door and checked out October 5^th out of the hotel and had an overall good stay. Unfortunately I left my expensive jacket and shirt in suite 606. On October 6^th I called and no one called me back. On October 7^th I called and no one called me back. I left two messages for Sherry the head housekeeper, and just left a third. There is absolutely no question whatsoever where and what items I left at the hotel. I am hoping that someone will call me back. I will be calling again tomorrow to talk to the manager and see if I can make some headway.

Stayed here 3 nights 8÷29÷14 — 9÷1÷14
Clean hotel. Nice location right by the interstate and easy on/​off. Close to a lot of shopping and some restaurants.
Pool was very small, but warm. Hot tub was nice. Workout room looked pretty good.
TVs were decent — not very big.
Breakfast was fine– really crowded on Labor Day. And they were running out of food.
We had room 101 and the wireless internet wouldn’t reach the bedroom (although it did reach the living room). Normally that would be ok, but we had kids sleeping in the living room and I wanted to surf the net in the bedroom. I talked to the a bout it for 3 days, did the troubleshooting they suggested, and it was finally agreed that the signal was just weak. The manager made it right by us by giving us some money back for the stay… So, I agree that the Hilton service is up to par. We will probably look for somewhere else next time, but it’s hard to complain. The room was clean, nice beds, and a good location.

Stayed here for 5÷31÷14 — 8÷12÷14
The front desk and serving staff are excellent. Very friendly and sincere. The rating comes from the lousy housekeeping and poor management. I have a service dog that apparently breeds fear in the hearts of housekeeping (insert sarcastic tone of your choice). I travel all the time so taking the dog out to clean my room is acceptable. What’s not acceptable was the decision to do construction upgrades on my floor and not offer to change my room. Getting yelled at daily by construction workers because I’m trying to do such atrocious things as, exit the elevator, enter the elevator, walk in the hallway, etc…
I took the dog and left for the weekend to avoid the noise. My room needed to be cleaned when I left. Three and a half days later my room was NOT clean. At this point I specifically asked them to clean it, then when I returned from a long day of work the room still not clean. In fact now it’s full of nats. F’ing gross!!!
There’s no excuse for not doing your job! The dog was gone and they had 3 ½ days to do it.
As far as the construction goes. Someone at the front desk claims that management tried to get a hold of me a month ago. I know this is blatantly untrue because I’ve been here almost 3 months. The front desk staff sees me multiple times a day. In fact I complained when construction first started and NO CONTACT was ever made, NO offer to move my room. In fact the renovations continued on Saturday and on Sunday mornings. Don’t try to sleep in. The contractor and/​or the management have completely lost common sense. While the noise is a necessary problem certainly planning better would’ve helped. The style of the hotel is an open lobby so it doesn’t matter what floor their working on, the entire renovation has been miserable.

The hotel is a little dated compared to some other embassy suites locations. The staff was nothing but friendly and very attentive at evening reception and breakfast. On our last day, a giant tour bus was checking n and it did make lines for evening reception and breakfast longer, but we thought the hotel adapted and staffed appropriately. We would absolutely stay here again!

Several in our group complained of missed housekeeping service. The room keys were miscoded for about half of us. However service during the cocktail hour and the complementary breakfast remains efficient and cheerful and they do a very nice job with breakfast.
However the furnishings are frayed, faded, and stained in many places. Walls and doors are scuffed and grimey. I’ve been staying here for 10 years or so, but they are in dire need of an upgrade and refurbishment. Will be staying across the street at the Waverley until they take care of this.

Well this place was A-​OK! Easy to find right off the highway and a huge parking lot. There is a pretty lobby and super pleasant folks working the desk.
Our suite was dated but clean. There was a TV in the living room as well as the bedroom. We used the little fridge to store our beer and snacks.
The breakfast buffet was very good! I felt pretty left out because apparently it is ok to wear your PAJAMAS AND SLIPPERS AND BATHROBE to the breakfast buffet. I don’t fault the hotel for this i just fault the nasty patrons. Can I just say nasty people: If i wanted to see you in your disgusting pajamas and HAIR NET I would peep in your windows. You don’t need to show up in public dressed like this. NO ONE wants to see it. GET SOME CLASS!
OK done with that — other than that we had a blast at the bar etc. Thanks for everything! :-D

First of all, the previous reviews are outdated. I will say that from what I read and then experienced at the Embassy has been a major difference.
The hotel location is walking distance to the Cumberland Mall and directly next to a shopping plaza. The hotel serves free drinks from 5:30 — 7:30pm everyday, this is a great way to wind down before heading out or to bed. Please tip the bartender. Then I went to the pool, which is warm and indoors with a hot tub attached. You could go swimming year round. Also the morning breakfast is awesome, you can get an omelet with a variety of fillings. I had an egg white omelet with spinach and bacon with pancakes. They also have fresh fruit and cereal. This hotel is family friendly and very welcoming. Lastly, the fountain in the middle of the hotel is very soothing and beautiful. I added some coins for good luck this year. Had a great stay at the Embassy.

I could go on and on about how terrible this hotel is and the whole ordeal I went through, but I’ll keep it brief. Here is the summary:
Stayed here once in February 2013 and once in November 2013 with my husband. Excellent location if you are going to the Cobb Galleria. Both nights we stayed there were TERRIBLE problems with children and teenagers running and yelling throughout the atrium lobby and hallways. I’m talking 50 teenagers at 2 a.m. yelling to each other. Management did NOTHING. Security «tried» to get them to be quiet. I was told by staff I «should expect that» because little league football teams were staying there and «guests are allowed to mingle.» NEVER AGAIN will I stay here. I’ll be reviewing on Trip Adviser and Google as well in hopes that no one else makes the mistake of staying here.

Poor housekeeping. Lots of hair in the tub upon our arrival. Sent a service person to clean with a hand towel no cleaning products. Took over an hour of back and forth with front desk, management and service personnel and it STILL never got corrected.
Decided we rather take a bird bath than to keep our kids up to midnight to get the tub cleaned. Other Atlanta area Embassy Suites have much better customer service and quality (we travel here often). Check them out and ONLY choose this if it’s the only room available in the entire city. It is in a good location.

Not too bad, but not too good either. It’s an aging facility for sure though it’s maintained well for the age/​class of the hotel. It’s in a decent location for the suburbs since its near the galleria. It’s approximately 20 mins from downtown in light traffic so, it’s not the greatest location.
My room; it stunk. Literally, it smelled bad, like smoke covered with unscented aerosol of some sort. I only went there when I had to sleep. However the room was really large and in good condition.
Food: the breakfast was your average hotel included continental breakfast with the addition of the made to order omelet option. The evening reception can be skipped unless you just want to ore-​game with a few free drinks before heading out because the snacks are odd mixtures of items like Doritios and olives and the like.
If you have stayed in the Embassy Suites in downtown Chicago, you have stayed here.

The hotel is typical Embassy Suites with a large atrium and a manager’s reception was going on when we checked in. We went up to the room, which was a corner one (not a suite), and discovered it wasn’t properly cleaned. There was water in the bathroom glasses and hair on the pillows. We called the main desk and they apologized, and offered us a regular suite. So we went down to swap key cards and the new room was cleaner, but the A/​C wasn’t working right. So once again, we had to switch rooms. Finally settled in and went down to get some snacks. The reception had some nacho cheese and chips, plus the usual drinks. I’ve definitely had better stuff at other hotel’s evening receptions.
The next morning we checked out the breakfast downstairs. The omelet was okay, but the biscuit/​gravy was pretty nasty. The potatoes were barely warm, and the fruit was rather mushy. I ended up eating pastries and cereal because the hot line was ridiculously long to go through again.
Overall I probably won’t stay here again, there are much nicer and newer places around for cheaper rates.

This was my second time staying here for business. It is a good hotel, especially since someone else is picking up the tab.
Love the evening socials of free wine/​beer/​cocktails and free made-​to-​order breakfast. And, it is good.
My first stay I was able to score a corner suite which was much brighter than the traditional suites since it had windows in the living room. But, the other one was OK, too. They have a little wet bar and a fridge and microwave. No complimentary water, though.
Their shuttle is convenient and since my company doesn’t provide rental cars, using this service is wonderful. It takes me out to the restaurants within a 3-​mile radius and takes me to work, too. They run all the time and haven’t ever had an issue waiting.
Their beds and pillows are much better than they used to be, so big plus there. I do wish they would change out the old tube tvs in the bedrooms, but I didn’t watch it anyway, so can’t really complain.
They have wireless internet, for a fee. They also have a business lounge with computers — but don’t bother trying to use them. Pay for the wireless fee and be able to actually get work done.

My family and I stayed at his property a few weeks ago at the beginning of our family vacation. Our ultimate destination in the area was downtown Atlanta to visit the Georgia Aquarium and World of Coca-​Cola Museum. Staying a bit out of downtown really helped with availability and saving some money on both the room and definitely enjoying the free parking.
I think I’ve determined that when traveling with family on an extended road trip type of vacation, having a «suite» hotel format really helps give each other some space as needed. This family vacation being a bit of a working one for myself also allowed me to take advantage of the separate rooms to get work done without keeping the rest of the family awake with the lights on.
We also enjoyed the free continental breakfast the morning we left. I had a great cooked-​to-​order omelette. My son really enjoyed the bacon and cereal as well.
Great location, helpful and attentive staff, comfortable rooms and convenient to downtown Atlanta and Kennesaw State University.