Extra Space Storage

Kindest employees. I had a horrible week and their compassion and attention to needs was beyond the norm. Not only did they come up with a solution to the problem they went the extra mile and even gave me a free lovk to my unit. These two gentlemen turned a horrible week around. 5 stars is not even enough for this storage facility. Great staff, clean, and priced right!

Recently move from out of town and had more stuff than my small apartment could hold. This storage facility is clean and the staff are very nice and friendly. Love the climate controlled units and the easy access.

I needed space to store for a limited time between moves. Extraspace offered this at a fair price. The facility on Cheshire Bridge is clean and well maintained. I will recommend this location in the future.

I used this facility a year ago and had nothing but great treatment. I needed a space again and even though this is out of my way i had to come back because Marlon is the bomb! He is curteous, funny and takes a lot of pride at this location. Its so nice to have people out there that have customer service skills! Marlon deserves a Huge raise!

great service. clean inside and out.

Marlon was very helpful during our move in made sure we had everything we needed. The building and units are very clean and very secure. I would definitely recommend to friends in need of storage.

Super helpful staff and they even worked with us to help save our money! Thanks guys!

If it were possible to give negative stars, I would.
I have been a customer for over 2 years.
Not even 2 months ago, I was informed of possible water damage due to a «storm» (that later I found out was a contracting company doing roof maintenance who didn’t properly tarp the roof, so the storm caused damage).
I do not live locally, and it took 2 weeks and multiple escalations to corporate to get the local management to respond and enable family to assess the situation.
I do give credit to the fact that once I finally spoke to the district level management, the situation was handled quickly.
BUT THEN — less than 2 months later — I get a voice mail saying that there has been ANOTHER leak and that they recommend I move my things out of the area???
Sorry, Extra Space Storage — it is YOUR responsibility to provide STORAGE — that is what you say you do.
Hiring faulty contractors is never ok — but once you had an issue in July — how could you let it happen AGAIN less than 2 months later???
SHOCKINGLY poor.
Stuff happens — but how you respond to it says everything. The complete lack of availability to address the first water leak damage (no one was in the facility at all from management and were unreachable by phone even according to Extra Space Storage HQ and to a third party investigator) is unacceptable.
And then now to have it happen AGAIN in less than 2 months?
(and all this is on top of what others have said about random price increases)

I had a storage unit there for a little over five years. I first started out with an indoor unit, 5×10 which was nice because of the temperature control. I need to move to a little bigger unit so I moved up to a 10×10 unit outside, which was the same price as the 5×10 indoor unit. I understand that and did not have an issue with this. Each year that I was there I received a $ 20 — $ 50 increase to my monthly charge. This year my charge was going to be $ 250/​month for an outdoor unit. I started checking into other prices and came across Uncle Bob’s Self Storage. I was able to get an indoor 10×10 unit for $ 95/​month with the guarantee that my rate would not go up at the end of the year. I am very disappointed in myself that it took me this long to look into other units. If you are looking for a storage unit I would suggest going to Uncle Bob’s before signing up anywhere. The $ 145/​month I am saving each month is definitely worth the ten extra minutes I have to drive to get to my unit, plus all their units are indoor.

I needed a storage facility asap due to a housing situation that went array last minute. I reserved my unit at 10:45 Wed eve. Thurs am a very jovial, friendly and warm man called to confirm my reservation. I stopped by there after work to fill out paperwork and the same man, Marlon, helped me with my paperwork. He was so very nice which was much appreciated during a stressful time. The pricing is good (½ off first month) but they have a policy that requires your renters insurance to explicitly state it covers materials at that specific storage unit, which of course mine did not. Therefore, I was stuck having to purchase their insurance… again, not the end of the world but I’ve rented at several other facilities before that never required that specification. It all ended up working out in the end and again, the customer service at this place is superior! I would rent here again if I needed to in the future and would recommend it to anyone else.

Do not rent from this center. They keep jacking up our prices and their explanation was that since all leases are month to month they can charge whatever they feel like. Seriously. That’s what they told us. I don’t think that they should raise our rent willy-​nilly based on greed — that is just not sitting well with us.

I just got back from a business trip and discovered that, while I gave them my credit card information when I rented the second unit, they DID NOT CHARGE MY CARD as I was led to believe for the first month’s rent.
Instead, I came back to find that they also added a $ 10 delinquent feel to my bill. SO:
1. I rent the new unit.
2. They take my payment information.
3. I sign for anything and assume the first month was paid LIKE LAST TIME.
4. I go on a business trip.
5. I check my email when I get home to see that there was never a payment made AND they added a $ 10 late fee.
Do not trust this company.