FedEx Office Print & Ship Center

Usually I have a good experience here. Not today. Everything is either dirty or broken, especially the restrooms. Yuck.

Employee was super NOT helpful and flippant. If you sit at the computer to print versus a self service kiosk, you pay three times as much plus tax per page, and then get charged for every minute.
The self service kiosks will not print partial pages of a PDF. Areas of the file were blank. Errors on one try of three! Tasks were not completed. Absolutely horrendous, awful, terrible, horrible, no good, completely bad.
Pros: Storming out is significantly less dramatic with automatic doors. But at least you won’t want to strangle yourself anymore.

In the last 4 – 5 months, I have walked in this place with little print jobs and I have never succeeded to do so. The resistance that a customer get receive is unbelievable at this location. This is the last time I walk in here simply because is nothing but a waste of time. Since my time is quite important and I rarely have any, I just surrender to this place. I will never, ever, ever walk in here.

I have to give major kudos to LaCretia for working with me on the many printing needs my husband and I had for our wedding on a very short timeline. We made canvas prints using our professional engagement photos; LaCretia helped with the seamless coordination of getting them printed in Los Angeles and delivered directly to the hotel where we were staying during our wedding weekend. LaCretia made the entire process go so smoothly — she even called us the moment the prints were delivered to inform us that everything was completed. She also worked with me on printing labels that we needed to mail-​merge and print in a certain color and format — she helped make this happen very quickly, understanding the very short timeline we were working with. Her customer service skills are unmatched to all other Kinkos employees I’ve worked with in the past. I will always make the trip out to this Kikos location so I could work w/​LaCretia — she’s dependable and gets everything done as promised. Thanks so much, LaCretia.

This place is located up Roswell Rd, next to a couple plazas. They have a huge FedEx sign, and this fedex looked like iit was renovated recently. The parking lot isn’t too big, so it could get busy if you go after work, when everyone is trying to send a package, so go early, or go during your lunch break or something. The workers were nice, one worker was attending to two customers, and I waited behind them with my package. Another worker who was working in the back saw me waiting, so she quickly made sure to assist me, and also handed me a receipt for my package drop=off.
Be careful when you’re turning into this place, because if you’re driving too fast, it’s possible you may miss it.

This kinkos is a joke! After calling and explaining in detail the printing job I had, I made 3 trips there (given different instructions each time). Ultimately they could not print on the paper I had purchased. I then asked them to redo the job with THEIR paper. after waiting at the desk for 20 minutes, while they assisted other customers, they brought it to me covered in ink stains and marked up lines. The customer service at this location is non existent. I will no longer be using their services

Always seem to screw up my print jobs. Long lines and most employees, including the asst. mgr don’t know what they are doing. Best guy working there is Jay, I am there regularly and he is always knowledgeable and helpful. Other than that, they typically get whatever I need done

This place is no fun. poor service, no airway bills next to the envelopes/​boxes and and staff gives false delivery timings/​estimate info of your package.

I bought a pop-​up stand from this FedEx a little while ago. When it came in, the stand was dysfunctional, which put me in a bind. The employee (Jarred?) on duty did his best to fix it, we worked on it for a while, but it was a lost cause. I had to drive over to the Dunwoody location and they got me a downgraded stand. The whole experience took a few hours, which I really didn’t have, but I was on a time crunch, so I really had no choice.
I got in touch with them about the situation, and eventually got in touch with the manager today. I was expecting some money back b/​c I was downgraded and for the time I lost. Maybe $ 30 in printer credits. But what they did instead was they gave me a full refund, even after I used the product. I didn’t even want the full refund, I just wanted something for my trouble. On top of that, while I was pulling out, the manager Curtis (awesome guy) came up and gave me the sign and told me to keep it, as they’d throw it away anyways.
I am floored, as I know they had to take a loss on my sale. There were mishaps on their end, but they did more than expected to make it right. I’m also impressed by the customer service I received here, they have a great crew and they’re definitely a hardworking bunch that serves their customers. Truly the gold standard of customer service.
At this FedEx location, they ‘D.B.R.’ Do Business Right. And b/​c of that, I’ll be back.
***I’m not someone who cops an attitude, I dealt with them in a very civil and polite manner. Which makes this whole situation even more unbelievable.

I was impressed with the fast turn around to get documents printed and spiral bound, plus a friendly staff didn’t make it feel like a chore. Being able to get in and out in under 20 minutes was great. The only downside was the price which is why I’m only giving it 4 stars.
If I have a short turn around and need something to look professionally printed this is the place I will return to. As an additional tip they do have a nice selection of paper styles and gadgets that mainly revolve around having a small office in your car.

The team at this location really saved me over the weekend as a nearby Staples had botched the production of a huge presentation and could not seem to get their printers to produce clean copies.
So because of the last minute aspect of the job, I was in a bit of a panic, but Kinko’s came through with flying colors and had my presentation ready in only 2 hours after drop off Saturday afternoon (though they had quoted 10 pm that night).
Beautiful work + great customer service + ready faster than promised= 5 stars!