FedEx Office Print & Ship Center

Not sure what has happened with this location in the last two months. I frequently find myself in need of a desktop or scanner or printer while I am out. This FedEx/Kinko’s is in an incredibly convenient location. I run in, do what I need to do and leave. I’m pretty self-​sufficient. When I CAN be.
As of late, things don’t work here. The self-​serve card machine to add money to your card/​get a card doesn’t work, or the copiers won’t read the cards. The techs have always been called to fix whatever it is, but clearly they haven’t arrived yet. Now the problem comes because you have to disturb one of the 33 employees behind the counter to help you. I’ve encountered nasty attitudes, people who can’t operate a cash register, etc. This can swing the other way as well, where there are only 2 staff members working, so there is no one who can help you because they are actually busy– and of course, they are the nice staff members.
I’ve also noticed that since the staff is SO busy upfront that the back area where the computers are has become a meet-​up spot for the midtown transient population, some of whom discreetly lean over and solicit for any assistance you may be able to provide.

The only extra-​ordinary bit here is they would not give me a copy box.
«We don’t offer that service here. The boxes go to the dumpster.»
Wasteful and mean!

Located between a pizza shop and a coffee shop. When I lived in Midtown I would go here frequently to get business related things done. It’s tucked in the building down a small flight of steps, and generally quiet enough to get your work done.

Convenience is key. This FedEx Office is within walking distance of my home, so I don’t have to worry about parking. Although, I have been known to have my husband drop me off with my shipping items, and then walk home unencumbered. Either way, I get a little extra fitness in my day, and who doesn’t need that?
Customer service is hit and miss. I’ve dealt with friendly, experienced associates as well as their evil twins. If I know I have to make a trip here, I try to keep a few things in mind on my way. First, don’t be in a hurry. Have patience. Whatever you’re doing — printing, shipping, shopping — it will take longer than expected. Know this before you walk through the door.
Second, at least one thing will go wrong. Mostly, for me, it’s been minor, like an incorrect entry error, no paper in the DIY B/​W printer, or a sign on the DIY color printer that reads. «Sorry. Temporarily Out of Order.» I think that one’s been there for a while.
Last, have a sense of humor. Smile. Be friendly. Exude good energy and warm feelings. It’s contagious, and there’s nothing like bringing a little laughter to a place generally filled with unhappy, scowling folks, waiting in a seemingly endless line to pay exorbitant prices for some marks on paper.

poor customer service, very slow, will only print on 8.5in x 11in paper. Or so they say… not really sure why that’s the case because your home printer can do more. Dismissed very quickly after waiting in line for 10 minutes. Offered no help or alternative

I use a Fed Ex Print and Ship multiple times a week. This is by far the worst one I have ever been to for customer service. A line of 5 people waiting to be helped, an employee in the phone for over 15 minutes, one doing a special order, and the 3^rd one went on break. This will be my last time I take my business to this Fed Ex ever. If you have time to drive anywhere else, DO!

The staff here is always friendly. Be prepared to wait a little bit though, as its usually just two people at the front counter. Parking is done by Park Atlanta, so be VERY aware of the time left on your meter while inside. If you have something to print, they offer a self service option, or one of the clerks will be glad to assist you. I found the self service option to only prolong my visit, as I ended up having to get assistance anyway.

I came in for visa photos. Super expensive, bad coloring/​shade, but did the job. Quick, polite service.

Kinko’s STINKo’s. This place sucks. I’ve given them more than 5 or 6 jobs, but anything more complicated than a few color copies on regular paper is a fiasco. My orders have never been on time and are rarely correct, and the parking is atrocious. I find myself explaining things to the employees like they are years younger than the 5^th graders I teach and just learning English. My last order of a 3′ tall mounted enlargement has made me vow to never return again. This exchange occurred after I was told the order was ready:
Stinko’s Employee 1: «We did it on glossy but it was supposed to be on regular paper. We won’t charge you.»
Me: «But you made the mistake?»
S.E. 1: «But glossy be better quality. Everybody want glossy.»
I then watched as one of the girls started cracking up trying to cut the mounted enlargement with a razor.
Stinko’s Employee 2: «This don’t cut! Damn!»
S. E. 1: «That’s because you’re using the wrong side of the razor.»
S.E. 2: «Well you the one who smear the lettering with your hand!»
After thirty minutes of waiting and praying my car didn’t get towed or destroyed on Peachtree, I left with my smudged, jagged, glossy piece of crap that cost me more than a hundred bucks.
Don’t waste your time or money. I’ve discovered an INCREDIBLE reprographics company off 10^th Street with similar pricing and very professional service, and I highly recommend you give them a shot. They’ve done more than 10 jobs for me, from huge photo enlargements and posters to large mounted cut outs, and it’s all been done with lightning speed and utter perfection. Kinko’s is fine for simple copies, but go to Imaging Technologies for anything more complicated:
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This is the Kinkos I go to for all my copy needs– their customer service is excellent. I appreciate that they are patient with my frantic experiences with their computers, excessive questions, unsatisfied copies (which they replace without question), and they always finish everything on time.

I have had spotty experiences with Kinko’s in the past, and this one was also strange. But this one did sort of save my butt after a grossly unpleasant Staples experience (just described in a separate review).
I needed business cards made the same day. Staples was unable to accomplish this despite having told me they could. I enter Kinko’s. The man at the counter was pleasant enough, and refreshingly not condescending. I explained my situation. He said they could do business cards, but I’d need to save my logo on a flash drive, which I didn’t have. He let me borrow one. I went to the computer terminal and paid $ 2 to download my logo. I gave it to another associate, who was again not overly friendly-​casual and lethargic, really.
She downloaded my logo onto her computer, and then said that they’d have to send it off to another department to design it so they couldn’t do it today. I said I needed them today, and that they were really simple. She said how simple, maybe she could throw something together. I drew it out for her. Literally, it was the logo, and 3 lines of text, all centered.
She said, give me some time, I’ll put something together, and told me to come back at 3. I said, well, do I need to tell you how many? And she said no, I’ll show you the proof when you get here. And I said and then it won’t take too long to print out? And she said, right. I then attempted to use the automatic photo machine, and it didn’t work. I pointed this out to a staff member, and said I’d just use it when I got back.
So I come back at 3, and she had already printed out 500! The logo was bigger that I would have liked it, and there was a minor typo (not putting a space in the word «a cappella»). She said «I didn’t know how many you wanted, so I just made 500.» What?! I had specifically asked if I needed to give her that information! So strange! And it was $ 52 — this was more than I had planned to spend, as I didn’t really need 500.
While I’m using the photo machine, a man asks me for my opinion on his photos, which he’s creating a book out of. I give him my opinion, we get to talking, and he turns out to be the guy who directed this independent film «The Journey,» and he might hire my a cappella group for a gig sometime. Wow!
Finally, I asked the associate if they sold clipboards, and she told me to go to Staples. I said I just came from there, because they had screwed up my copy job. She laughed and said that’s where she used to work, and they screwed up a lot. Hm. At least I have my business cards.

I use this location whenever I have to send something out for work. Overall, I would say I had decent customer service, and everyone has been helpful. The store is neat, and clean.
However, the parking situation is HORRID! Since there isn’t really parking spots on 17^th Street at Peachtree, you have to play a big game of chicken when it comes down to getting a ticket or towed from boys (and or girls) in blue. If you do park on 17^th, be aware, they do active patrols on that street, since its full of permit only parking. There is a parking garage, but its WAY too over priced, for a five minute FedEx visit.
I would suggest going to this place only if you like playing like fire, like me, and risking a ticket by parking on 17^th and have a good pair of running shoes on.