Five Star Enterprise and Limo

Horrible.
We went with this company last year for an all night service for my husband’s birthday. The limo was nice and the service was good, so we decided to use this company again as a gift to a very valued employee of ours. What a horrible choice.
The day after our employee was supposed to have a nice evening out to Atlanta in a nice limo, we found out that …
1. The heater didn’t work and the partition had to be opened to let the heat from the driver’s area could go to the back. The temperature last Saturday was below freezing. This is unacceptable.
2. Our employee wanted to see something in the skyline and put the window down. It was all she and her friend could do to muscle up the window that would not go up.
3. Yeay, the floors were vacuumed and the seats were clean. However, the ledges were dusty and there was trash in the bar. Caprisun and skunky beer… Apparently left there by a party 3 weeks ago according to the driver. According to the owner, he cleaned it himself. What?! Very thorough job cleaning sir, is this how you take care of your vehicles too?
4. The ceiling lining was coming down and our employee kept hitting her head on it. Seriously?
5. The driver took the ladies to the wrong restaurant… at this point, they didn’t want to waste time, so they just went with it.
I voiced by concerns with the owner and was hoping that he would try to find some resolution to our horrible and expensive experience. I even sent him a picture of the trash that they found in the limo that one of the girls put on Facebook. He did not take ownership of the situation and he questioned the authenticity of the picture being from his limo. He was defensive and had poor customer service.
We will never use this company again. Save your money and spend it with a larger limo company or you might get stuck with a cold, dirty, run down limo on your night out.

After giving a good review I find that 6 months later they tried to charge my AMEX for some mistery ride i never took from ATL when I was 5 states away. I would have never caught it if I hadn’t logged onto pay my amex bill and just so happened to see it listed under the 5 most recent past charges (and I have thousands). I would like to give them the benefit of the doubt but it just seemed so shady it doesn’t make sense.

Limo smelt like fish, the electronics kept going out, driver looked and acted as if he was homeless, company didn’t care when I called to ask about the horrible experience, they overcharged me. I’m disputing the charges with my credit card company, this is NOT a legit company! DO NOT book. They are SCAMMERS! I paid top dollar for a homeless man to drive a smelly, broken old limo downtown and back… This is a SCAM! BEWARE!

I not only had a horrible experience with 5 Star Limousine of Atlanta
Georgia, it ruined the most important day in my life, my wedding day.
When the limo showed up to my house to pick up my bride and her
bridesmaids, the air conditioning was not working properly. Picture
eight gorgeously dressed women getting into a limo that was hot. Once
the groomsmen and I heard about this, we quickly called 5 Star
Limousine, spoke with the owner, Charles Tummings, and were told there
was nothing they could do. For the rest of the limo ride, a total of
15 uncomfortable passengers struggled with sweat, a limo that smelled
like a smokey bar, and there was substantial damage to the interior of
the limo (please email me for pictures — happy to share). Not only was
it embarrassing in front of friends and family, showing up sweaty, I
can’t describe the feeling of disgust and disappointment from my wife,
my groomsmen, and her bridesmaids.
Afterwards, I emailed the owner several times, Charles Tummings, and
he refused any sort of refund. I had asked him several times to call
me so we could discuss, but he had never done so. I am very
disappointed with the service provided by 5 Star Limo and am currently
disputing the charges with my credit card company, but unfortunately I
don’t think they will be able to do anything. I advise you to not use
these services as they were nowhere close to meeting my standards,
which were just a clean limo that had AC. Buyer beware!

Their name is the same as their Unilocal rating. 5 star Limo does it right. Business trips are hassle enough– so any entity that makes the trip actually pleasant gets 5 stars in my book.
5 Star was there when they said they would be during each leg of our trip– stowing our luggage and transporting us around in the comfort of a Cadillac Escalade. Their staff was helpful, courteous and professional. The car? Beautifully detailed and showroom new. Executive service that actually felt executive.
Servicing Atlanta for over 15 years– 5 Star Limo will provide transportation for any kind of event– from bachelorette parties, to weddings to corporate airport transfers. Rates are competitive and can be hired at an hourly or daily rate.
When getting to and from needs to be hassle free in the Atlanta area– give 5 Star a call. And I’ll bet you’ll be writing a 5 Star review too!