Flamingo Appliance Service

Don’t show up, waiting for a week for parts then just shows up thinking we would always be home. Terrible customer service, slow, inefficient, ineffective and non-​responsive. This is for the location in South Florida. DO NOT USE THEM! you will end up frustrated and unhappy.

Extremely unhappy and upset with the quality of the repair to my brand-​new refrigerator. I have a $ 2000 Kitchenaid refrigerator, which I bought 28 days ago. The door light never worked properly, so KitchenAid sent out Flamingo appliance service to do the repair work. The service technician had to replace a small knob/​switch from the interior of the refrigerator-​it looks like he used the screwdriver that was sitting on my kitchen counter to remove it. Needless to say, he scratched up the interior of the refrigerator directly inside the door — when I commented on the damage, he told me he had no choice. Then he said he could fix it, but the glue and/​or sanding he did just made it worse. I have a hard time believing there was no other option but for him to damage my brand new refrigerator to repair it. I called KitchenAid, and they sent me back to Flamingo. Said that the company is supposed to be bonded and insured. After sitting on the phone on hold for over 20 minutes, they disconnected me. When I called back, they were closed… The next day, Lowes’ store manager told me he tried to contact Flamingo three times, to no avail. He then called KitchenAid, who in turn contacted Flamingo. I was told the manager would call me-​that was three days ago and still no word!
Just as an additional FYI, when I had called Flamingo first thing in the morning to confirm my appointment, I sat on hold for over 10 minutes. I understand they were supposed to have called me the prior business day…

I scheduled my appointment several weeks in advance and was given a window of 8am-​12pm. I didn’t receive a confirmation call leading up to the appointment. On the day of the service, I was not contacted by anyone until I called at noon (end of my appointment window) only to find out they’d be late.
The woman on the phone at the main office was not very helpful either. Flamingo comes across as a company that doesn’t care about their customers.
In today’s world of communication — and the options available to be proactive with communication — they should have been able to be proactive to keep me up to date. A four hour window is also too long — and then to not call or show up on time is just rude and inconsiderate of my time as well.
I do not recommend using Flamingo — a TERRIBLE customer experience.

Very professional and delivered on their promise. Greg Banks was not only able to fix our fridge, he was also so kind to my two little ones and really seemed to enjoy his job. This was a very refreshing experience compared to what I’ve experienced in the past.

Used Flamingo for warranty work on my KitchenAid refrigerator. It took a lot longer than I expected to complete the work. First, it took a week before the technician could come out (thank goodness we have a second fridge). We would have gone with a different provider, but we were limited due to it being warranty work. Once the technician arrived and did his assessment he determined the fridge needed a new compressor and evaporator. Unfortunately, he didn’t have the parts so we had to wait an additional 3 days for the parts to come in. He returned 3 days later to complete the work. We were told by the next morning the freezer should be back to normal, unfortunately it was not… The freezer was not freezing and no ice cubes. We called back and a different technician come out the next day (2 days after initial work completed) to figure out the problem. Apparently not enough freon was added. Today everything seems to be working fine.
Overall technicians were very professional and it appears everything is working correctly. The only issue I have is how long it took to get the fridge working… 1 week for the appointment; 3 days for the parts; 2 days to get it right.

Flamingo Appliance Repair made getting our dishwasher repaired an easy process. We made the service call appointment on-​line and immediately received a confirmation email. For an 8:00 AM to Noon window, the tech arrived at 10:00 AM. The tech, Greg Blanks, was knowledgeable and efficient. More importantly, he was polite and friendly with a ready smile, and he was a great ambassador for the company. Based on this experience, we will use Flamingo again and are recommending their services to you via this post.

After receiving extradionary professional service from Flimingo Appliance, I will recommend to all my family & friends if looking for a company whom delivers excellent customer service. When Whirlpool referred me to Flimingo Appliance, my initial conversation with Mr. Orlando was priceless! After sharing with Mr. Orlando the problems I was having with my refrigerator, he immediately assured me that they would have my appliance up and running soon as possible. The technician David Thurner arrived promptly at my home with the ordered part in his hand! He was informative, efficient, pleasant, resourceful, knowledgable, and prepared. My over all experience with the professionals at Flimingo Appliance was «Top-​Of-​The-​Line.» They have not only raised the bar but have set the tone when it comes to excellence at its best! Thanks Flimingo Appliance!!!

Our brand-​new Whirlpool fridge started making a buzzing noise, so I called Whirlpool and they scheduled a technician from Flamingo Appliance Service to come out and take a look.
Marvin Purdy called ahead, arrived on time, and checked it out. He couldn’t find anything wrong and reassured me that everything was operating correctly. While he was there, he went above and beyond and gave us some helpful tips on maintaining other appliances. He also had some funny stories to share and was very personable.
Great service!

I have a Maytag HE washing machine, I had a loud knocking when on the spin cycle and the washer is still under warranty (BTW I would not recommend this appliance, I have already had to have some major components replaced when this appliance was almost 1 year old, the parts were covered but not the labor, it was around 400.00 to repair).
I went thru the Maytag website to schedule service with Flamingo. The apt was easy to setup, the tech was on time. However (I had 6 kids running around my house so I wasn’t standing over the tech while he was upstairs with the washer) — he came downstairs and told me he was finished. He said there was a loose drain hose hitting the side of the washer making the noise. He was here 1 hour or less. He made the repair already and the charge was 233.00. WHAT? to RETIGHTEN a loose drain hose ?
I have my own home and 4 rental properties. ANYTIME I have to call in for a repair, the technicial would always tell me first, what the problem was and the charge to repair, BEFORE beginning work. For this «repair» there was a 90.00 trip charge and the rest was labor.
What a horrible ripoff, I am an average person who would have glady paid the trip charge and then had my husband retighten a loose drain hose. I am dismayed. I emailed Flamingo and of course, have not heard back from them.
Next time I will just call my appliance companies I normally use and if they are Maytag certified, they have my business.
So if you have money to burn and don’t mind if the tech fixes your appliance and then afterwards collects a very high unreasonable fee from you to do so, go ahead and use Flamingo

Did a nice job on a dishwasher repair, checked everything twice, made sure I could see what was going on, explained the repair and charges, all very polite and helpful.

Had an appointment scheduled today between 8 and 12 for their Atlanta office. I missed a call at 9:15 while I was in the shower. No voicemail was left. I called back 15 minutes later and the receptionist placed me on hold so she could see if the repair guy was still in the area. After about 5 minutes on hold I was told that she would call me back because she couldn’t get in contact with them.
45 minutes later I get a call from an extremely rude guy basically saying I missed my appointment and have to reschedule. He didn’t come to my house, only placed ONE phone call w/​no message, and wouldn’t answer the phone when his own company called him 15 minutes later. I called and spoke with «Stephanie» to reschedule. She was pleasant, but when I complained about the rude person I spoke to, she didn’t apologize for his behavior.
Unfortunately, my property management company handles repairs so I’m stuck with them. However, I wouldn’t give this company a dime of my own money and definitely would never recommend them to anyone.

I recently bought brand new Whirlpool appliances and was dismayed when the washing machine made incredibly loud banging noises during the spin cycle. It sounded like a machine gun, and it was so loud that it was inescapable anywhere in the house. Luckily, the machines were all under warranty. Unluckily, Whirlpool arranged a technician from The Appliance Doctor for the inspection and repair. The technician with that company didn’t really know what he was doing and was unable to fix the problem in two visits (even with new parts).
Thankfully, Whirlpool referred us to Flamingo Appliance Service for our next appointment because the Appliance Doctor was booked out for so long. Greg Blanks came to our home. He was prompt, respectful, and he took the time to disassemble the machine to inspect the noise. Turns out the drain hose was loose, which is a much simpler/​cheaper fix. He was at the house for less than 45 minutes, and he was a super nice guy! The machine is now just as quiet as we’d hoped!
Even if the repair had to come out of my own pocket, I would go straight to these guys for any future needs just based on my one-​time experience. Kudos to a great business with great people!

On time and were able to establish the problem quickly.

I bought a dishwasher in January, out of the box at Best Buy. Kitchenaid brand. We had tons of company over July 4^th. Had loaded the last load of dishes in, started it up and we were ready to relax. About 30 minutes later, I realized the dishwasher wasn’t running. (insert sarcastic font) Awesome.
Long story short, I call KitchenAid and fight with them for a few days, but they eventually schedule Flamingo Appliance to come out. Who? What? Never heard of them. Look at the reviews from their Miami «headquarters» and they are not good. (insert sarcastic font) Great.
Much to my surprise, Jeremy calls 30 minutes prior. Then shows up on time. Very pleasant. Takes him about 10 minutes to diagnose the issue. He fixes it and WOW! I did not have a lot of faith and thought, in addition to cutting the grass, I would also be washing dishes. Not the case since the dishwasher is on now, running like a champ.
Thanks, Jeremy! Great experience.