Georgia State University Bookstore

The only things worth buying here are your blue books and #2 pencils. Everything else, they’ll rake you across the coals.
Wait until class starts, figure out what books you need (AND if it’s okay if you buy a back edition), and then purchase a used one on Amazon. If you’re taking 15 hours, it’ll probably save you a good $ 750, depending on your courses.
Staff here have a «well, it is what it is» attitude and aren’t terribly helpful.

The petite black woman responsible for working at the front of the store to provide support for new cashiers is rude beyond belief and needs a new line of work. I needed general assistance with purchasing books and found out that the misinformation provided by another bookstore staff member was apparently reason to publicly embarrass me. A general inquiry — particularly when the person asking is being friendly should not ever result in being loudly confronted and talked down to in a crowded store full of students.
Great way to send your future graduates out into the world. As a recent graduate and current graduate student this encounter does not endear me to break out funds when the alumni association solicits as it does often for financial support. If this is the type of behavior that alumni money supports — no thanks.

If I could give zero stars, I would. Deplorable customer service. Wouldn’t accept one of my rentals at the end of the semester due to the book’s condition, which was the EXACT condition in which it was lent to me. Forced me to buy the book. I would fully accept responsibility if I had actually done the damage, but my objections were met with disbelief and a very rude attitude. Frankly, I felt the situation was borderline criminal. The selection at this store can also be a real issue. Generally speaking, used textbooks are not kept in great condition, and if you can afford all new books, you’re probably matriculated at Emory. Considering the insane profit margins this store likely sees, I would expect much much more.

As a devoted GSU student, I expect more of a bookstore for a school of 35,000+ students. The books are outrageously expensive here — buy/​rent online instead. The store has a lot of great clothing merchandise, but again, way too expensive for the quality. During the beginning of every semester, this store gets lines of an hour or more. Go elsewhere!

I had a horrible experience. I was received the wrong access code for my course and as I tried to exchange the wrong code for the correct one, I was treated with disrespect and sent all over the place to resolve my issue. Cassandra, who resembles a pitch-​black steed with a receding hairline, was rude and even made an accusation that the course I needed my code for didn’t exist. I was sent to Wade (apparently the store manager), who is a miserable excuse of a boss-​who looks like he suffers from diabetic erectile dysfunction, but he was unhelpful. He blamed me, and then made false accusations based on my receipt but I proved him wrong… That’s when he realized he was stupid and allowed me to exchange my course code (value $ 125). Fuck him and his obese wannabe-​secretary.

The store manager is beyond awful. I have had nothing but bad experiences here. I will not ever be coming back to this book store, and I am not recommending it to anyone. Definitely go to to Georgia Book Store on Edgewood instead.

Rude

The biggest rip off in a student’s college education. Books! this place does just that… rip you off… I am a big fan of online renting and online purchasing. Do not buy new books or used books from the bookstore.

So I bought the books I couldn’t get online from here… of course the prices were high. That was expected. I also attempted to sell my books back. I had two case books… one I originally bought new and one I bought used. The use book had extensive highlighting throughout the book, placed there by the previous owner. The clerk, then subsequently the manager, told me they don’t buy back books with that much highlighting in it. Politely, I told the manager that’s strange because I bought it that way. I told her that I don’t highlight in my books and showed her the new one I purchased as proof. Seeing as my other book had no highlighting in it, it thankfully supported my argument and perhaps suggested their policy wasn’t as concrete as they made it seem. The manager proceeded to explain to me that they normally don’t buy back books with that much marking in them and in the future should I find them in that condition to bring it to the their attention and they would mark it down as a discount.
I’m very appreciative that they bought the book back for a fraction of the original cost but its frustrating and slightly offensive when enforcement of policies isn’t consistent and the consumer (student) suffers.
Moral of the story: if you buy a used book make sure it doesn’t have too much markings in it OR if you plan on selling them back try to keep from writing in the book too much.

I’m a junior at GSU and the bookstore is one place I always try to avoid!!! SLOW SERVICE!!! I was next in line and it took 25 minutes to call me next!!! Most of the people who work there act like they don’t want to help you. Go to their rival Georgia Bookstore down the street and you’ll have a WAY better experience!!!

«No, actually, I had a miserable shopping experience. I waited in line for 20 minutes when there were only five people in front of me, and you didn’t have the book I needed despite your computer system showing it as „in stock“ both when I checked online and when one of your clerks did. You need to add more checkout stations and update your inventory more closely. This is unacceptable.»
The clerk checking me out looked a little stunned when I gave this response to her cheery question of «was everything okay here with us today?» Her response to my tirade? A giggle, as she held my bag out to me. Not even a «I’m sorry to hear that.» Good job, GSU bookstore, you just lost my expensive law text book buying business to someone, anyone, else.