Hennessy Ford Lincoln Atlanta

By far the worst experience I’ve ever had with a car service department. I made an appointment on Monday for a Thursday 8 am slot to fix an airbag recall. Since the car was due for an oil change I asked for that as well as a quick look at my broken CD player. I asked to be informed of any charges before any work was done for my approval.
By Friday at 3:30pm Tim– the service person– called to inform me that my car had not even been looked at and won’t be until Monday. I was not offered a loaner car until several phone calls with the manager.
My car was not ready until Tuesday. And I was charged a large diagnostic fee (that no one called to inform me about as I requested) that Tim said was noted on the legal lines of the drop off slip I left with my keys. After confirming it was not, I was still charged half– that’s all they could do for their mistake.
I felt taken advantage of and completely walked all over through this entire experience. I will never go back to this dealership and will give my business to another Ford Motor Company.

7AM «appointment» on a Tuesday to have an oil change (simply because it’s under warranty). I left at 9AM. Only after I was expedited through the cashier because I spoke up after patiently waiting 1:45. First world issue here, but 2 HOURS to change oil and rotate the tires?!
That’s an embarrassing way to treat your customers.

I came in to have my tires changed and left with a new car. Of course my wife wasn’t too happy she wasn’t there, but we both love our new truck! Chi (sp? Pronounced Chee) the sales rep was professional and didn’t pressure me to buy. I highly recommend him.

Great Dealership! No pressure and honest, polite, and fair sales staff. I worked with Terrance Sims who I had read before visiting had great reviews and I was lucky to have him as a rep because it is true that he is totally awesome and makes sure everything is explained and upfront.
I am a Ford fan but was in the market for a Scion xB. Hennessy Ford had a used one at a reasonable price which really negatated the necessity of haggling. I seen great reviews here and on Google so I went here to check it out. It was a one owner used vehicle and Hennessy showed me the inspection paperwork and over $ 1000 worth of labor and parts they did to make sure the next owner had a safe and reliable used car. The whole test drive, financing (they saved me 2% interest using one of their banks instead of my own), and paperwork went really fast and everything was out on the table for me to see. No «shady» car sales here. I HIGHLY recommend you go to Hennessy Ford for your next new or used car. Thank You
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Addendum: I just realized that the financier charged me $ 825 for a «Gap insurance fee» Normally I opt for this as it covers the difference between what your car is worth vs. what you owe on you loan (insurance only pays what your car is worth at the time of the crash leaving you to pay the extra if the loan is more).
Since my loan was only for $ 9k this $ 825 was almost a tenth of the total loan and would not have opted for the gap insurance because I am willing to bet I wont crash for such a small loan. If it was for $ 30-​$ 40k i would defiantly opt for it especially for Lincolns who loose value fast. (BTW i have two Lincolns and love them both). It was my responsibility to read the contract CAREFULLY so I do not blame Hennessy Ford. Regardless, I don’t want the hassle of trying to fix it but I’m not sure if I was «tricked» or the financier neglected to mention the fee (he went over everything else) either way I am dropping from 5 stars to 4 stars because I feel I am out the $ 825 unnecessarily.
Finally, I stand by my recommendation to use Hennessy Ford as they did save me about $ 900 with the 2% interest drop so I guess I am $ 75 in the black. It is just a buyer beware sorta thing so take your time to read the contract and ask questions.
Thank You
Michael

Today, I had an opportunity to meet one of the most memorable sales associates, Ricky McEachin, while canvasing for a new suv. As such, he did not pressure me to make a decision, like some other associates. However, I plan on making a decision as to which SUV, and I must say without hesitation, I would definitely return to Hennessy Ford/​Lincoln and look for Ricky.

I had my truck towed there for service, and after they had it for a couple of days, they told me the repairs would be $ 2,300 for a high pressure oil pump. I told them «no way» and had it towed to another shop. After a few days of waiting, I was told it would only cost $ 416 for labor and a small part. Tell me how an estimate goes from that high, to affordable? It seemed they were going to take my wallet for a ride.

I live in Dunwoody so this location was most convenient. Car buying is often a process highly dreaded. I did not know anyone at the dealer. I met Joe T, a sales person on the new car side, explained my wife and I were just looking, etc. etc. I gave Joe my # and he reached out Monday with a no pressure disposition. I went to the dealer on Wednesday and Joe worked great with us on the used car side of the dealership. Todd is the used car sales manager — he took the time to hear me out on the «value» of my trade and gave us a very fair offer. Aaron in finance gave me several options for financing and no push-​back when we considered paying for the car outright. No pressure for extended warranties, no pressure for gap insurance, no pressure for undercoating, etc. etc. Just a quick, clean transaction — I was made to feel I got a solid deal and look forward to doing business with Todd and Joe in the future.

While looking for a used SUV online, I came upon this dealership. After chatting with Amber online, we found that the vehicle we were interested in had already sold. She recommended another vehicle that was still for sale. We drove over and salesperson, Jay Prince took us for a test drive. He was very pleasant and we liked the SUV. After a very short time in the office taking care of paperwork, we drove the truck home. A few days later we discovered a couple the things that needed additional attention. When I called back to the dealership, Jay and Tim took care of them without hesitation. I would definitely recommend this dealership to others as well as we plan to use it again if the need arises.

This review is just specific to our first and only experience with their collision service: Our vehicle was hit by another so their insurance covered for it.(it was the other driver’s fault). So, I chose this location based on the options given to me by the insurance company protocol. Overall, we are really happy about their service, special mention to Chad, who has been diligent with the follow ups and updates with us. The moment I released our vehicle to them to start the repair, throughout the process, we were made aware without problems. They were very friendly, courteous and assuring towards us through the whole process and we’re very appreciative. The communications they had with the insurance company, the car rental and us are so good, we didn’t have to call anybody else to get an update or worry about what needs to be done, what’s going on, etc. All I can say is, I have no complaints and our vehicle was done really well like it’s new again!
I hope they will do the same for other customers for whatever issues it may be, because a center that provides a good service gets more patrons and appreciations.

This dealership was AWESOME! We went to look for a used car and didn’t find anything in our price range at the time. WALTER SANDERS our sales guy was upbeat, funny and honest! he kept his eye out for me for a few weeks. I was on my way to test drive another when I was rearended by an 18 wheeler, I called to cancel my appt with him. later that night he took time out of his day to call and make sure I was ok! he didn’t talk about a new car. we went and bought a new car from him that weekend! I highly suggest this dealership and Walter!

Amber C., thank you for reaching out to me. I have submitted a comment to ford, but how would you like for me to contact you?
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I unfortunately have had nothing but bad luck with this dealership. They were perfectly fine until we signed our lease, at which time everything pretty much fell apart.
My partner brought in our trade-​in (a vehicle that was just in my name) to drop off until I could sign the paperwork. He signed his lease and took the vehicle home. The dealership sold him an $ 800 maintenance package (something that would only cost $ 400 over the lifetime of the car).
When questioned about it the loan officer said «sorry, that deal is closed!» I told him that was true, but that I had not signed my lease yet. I asked why the major price difference and he just shrugged.
Then I asked to collect the remainder of my personal items from my trade in. At that time I was informed that my vehicle had already been sold and was no longer on the property.
The next issue we had was getting a payment overage reimbursement check. As it turns out, Malcolm Cunningham does was purchased by Hennessy Ford and the swap happened just two days after we signed our paperwork. While that is obviously the company’s business, the new employees essentially said I was not their problem.
The issues have continued with the service department. Since the maintenance package was bough here, it must be used here. A simple oil chance will run you at least 3 hours and some change (I arrived at 11:30am and it’s now almost 2:30pm). This is fairly normal and is extremely aggravating.
When the time comes to make the switch, we will definitely venture to another dealership. We love our Fords, but this dealership is not worth the hassle.

Dealership serviced my car and returned it sooner than promised. I was greeted promptly and they did not try to over sell me on unnecessary repairs or service.

I was in town for a conference and saw a unique 2011 BMW diesel advertised. Luckily, when I walked into the dealership, I met Anthony Pierce, who knows a lot about BMWs! He also happens to be one of the most genuine, straightforward, and helpful sales persons I’ve ever met. We had a truly enjoyable time talking about our families and lifestyle, and how the car fits these needs! Anthony went above and beyond to accommodate my unusual situation (visiting from MN) and made the purchase easy in terms of fitting into my tight business schedule, taking care of some repairs, and shipping the car home. I really appreciated getting to know him and feeling comfortable that he was taking care of me. Thanks Anthony!

I can’t say enough about this place. My sales person, Lee Newton, was the most knowledgeable and helpful person I have ever met at a car dealership. He was taught me everything I could want to know about the various options in front of me and he went to extraordinary lengths to ensure my needs were met. Most importantly, he treated me like a person who wanted to make the best decision possible for myself and never once pushed me to «make the sale.» For the first time in my life, I can proudly recommend a car salesman to any friends or family.

We purchased a 2015 Ford Explorer. Our salesman was Del Buck. He was very helpful in finding us a vehicle that fit our needs. Our vehicle had to be brought in from another dealership. Del really went above and beyond to accommodate us. The atmosphere at the dealership was pleasant. All of the staff were friendly and seemed to work with each other nicely. We would definitely recommend Hennessy Ford to our friends and family. We are very pleased with our purchase and experience at the dealership.

Scheduled oil change for 8 am on a Sat morning. Checked vehicle in-​on time. Patiently waited. By 9:30, my car remained untouched.
Two hours later, they told me the oil change was complete.
They proceeded to ask me if I still wanted my free wash. I replied yes. They ran the car thru the wash and left it dripping wet for me to personally dry off in front of their service center, manager and reps.
I will not return.

The service I received was amazing at this dealership. I called in before I came and had a great convo with Antonio Pierce, and then when I got there he was very attentative and provided prompt service. I got a great deal on a 2015 Mazda CX-​5 and once I bought it– found an issue that Antonio was sure to take care of and now I’m 100% satisfied.

You are truly blessed to have Walter, George, and Ru on your team. I purchased a BMW X5 from Nalley BMW last year and the service and standard surpassed them by miles. I’m humbled by the opportunity to have purchased my 2015 Explorer from you.

Yesterday, I helped my dear female friend take her Mercury to this dealer for an oil change because they had a coupon for $ 24.95. To be fair, I am highly suspicious of dealer service departments because of my past dealings with them. Even so, her car only has 70,000 miles on it, and I had given it a thorough going over a week ago, with no problems found, except the need for an oil change. An hour or so later, the service writer informed her that (A) Her battery failed a «load test» and needed replacing a.s.a.p. to the tune of $ 158.00; (B) Her transmission pan was leaking copiously and was down two quarts, which could cost up to $ 330.00 to fix, and © the center high mounted stoplight bulb needed replacement for the pittance of $ 42.00. My friend is a recent widow, and she immediately became alarmed. I bumped her elbow with mine, and she had the great sense to say, «My brother works on cars and I’d like him to look at this first.» After the service writer saw that she was not going to be talked into anything we went merrily on our way, after a complimentary car wash. I drove the car home to my place last night, and took it to my mechanics at Corey’s Auto Service. They put it on a rack, tested the battery and verdict was NO transmission repair needed. The car had sat during the winter after her husband’s death, and it is normal for a half cup or so of fluid to leak into the tailshaft, especially during the winter, when the seals harden in the cold. The battery passed their load test with flying colors. All that’s left for me to do is go to Walmart and get a replacement bulb for the CHMSL for $ 5.00.
Added note: I asked the service writer if they had replaced the two quarts in the transmission, and he said «Yes». Afterward, I looked at the oil change invoice, and there was no note or charge for the transmission fluid. Of course, they give that stuff away for free, right? Yeah, you betcha!
And so, here I am, taking the story to you, my fellow Unilocalers as a cautionary and true report of another (ahem) establishment with ethics problems.

I’m at a loss of words for how my 2011 fusion has been handled by the collision center. The quality of how they painted the first time was nothing short of a mess. It seems they are more about cutting cost than the quality of work and paint. The first time the manager was convinced that the car was perfect and to his standards there were imperfections in the paint, the sensors weren’t painted, fit and finish issues all the way around. Went back and they marked up my front and back bumper with pink and green marker all over the place of things needing to be redone. Mind you this is the same finish they wanted me to take home cause it was «great work» fast forward they still wanted me to pay my full deductible after a month or so of fixing my car! I ended up paying half of the $ 500 cause the manager wanted to meet me in the middle. All I wanted was my car to be restored after being hit at a red light.
I now have the check rear park aid light on in my car and some other issues still waiting to be resolved. Save your time and money and go somewhere else. I will update my review when my experience changes and my car is truly restored. This wasn’t like this the last time I had my car fixed. I guess with new management, new problems. It’s a shame they were great before and it’s also sad that some of the customer service people are so great chad and Danny and Pierre to name a few.

I went from a BMW X6 to a Ford FX150. What an amazing team of professionals. Del Buck was the most sincere and all American sales man I have ever worked with. They are trending with their online department too. Kudos to these guys and gals. Someone needs to build a monster show room to really take a stance on this road of car dealers. I would build a big open woodsy lodge with glass and timber. Show the truck and Built Ford Tough correctly. This truck is smooth. Great to see one of the nice guys from my old BMW dealership here. Transitioning back to a Ford was great.

Service was just fine. Everyone was nice and polite. However they severely overcharge for the parts I came in for. I don’t mean a slight bump but literally 100% more than another Ford dealership I brought my car into. It’s reasonable to assume they get their parts for similar cost as other dealerships. That markup is pure greed on their part. I understand that it’s Brookhaven/​Buckhead area and the demographics there prolly don’t really care to find out that they’re being overcharged. However, knowing that their margin is so grossly inflated you’d think they negotiate a bit.
Just be mindful that if they are charging 100% more on the parts I came in for, you better bet they’re overcharging for your parts too. Labor for my quote was also 15% more than another dealership I went to.
Two stars for the inflated prices being so astronomically higher than other dealerships.

I came here to buy 1 thing for my 2011 Mustang and ended up inside a 2015 GT Mustang. I told the salesman (Lee Tyler) I wouldn’t be upgrading for another year or 2, but he gave me the grand tour and has me thinking about upgrading sooner. I purchased my last car at Team Ford, but I think a switcheroo is in order.

Cash purchase so not difficult for the dealer, however they were very pleasant and listened to what we wanted. No hard sell — but you don’t need to tell me you are «not on commission» many times because I understood the first time. This was obviously a line from sales playbook 101.
Steve Cogswell worked with us. He is a nice guy and was very respectful of our time, needs and worked hard to make the deal happen. I hope he does well in the business

I have a ford fusion that I love and it was once again time for an oil change. Ford sent me a deal on synthetic blend oil change (and other services) for $ 29.99 with $ 10 rebate. All I had to do was print my coupon and take it to the nearest Ford dealer. When I bought the car I was living in duluth and Ford dealership there has always been very prompt and sincere in their service. But since I moved to brookhaven, the closest one is ‘Hennessey Ford Lincoln’.
First of all, they are listed as dealers but you cannot schedule an appointment online like other ford dealers. So i had to call them and make an appointment, no big deal. The lady asked for my VIN number and other details and put me for a 2 pm appointment but when I got there on time, it wasn’t before 2.15 pm they could attend to me (they were busy with other cars). That’s no big deal either.
But when the person finally got to me, he asked me to write down my name, address details in another form. I mean, why do I have to call ahead and provide all info if I have to give my information again in person? Finally I handed over the key and I was told it would take an hour. The person helped me must have had a bad day, because he wasn’t very pleasant to talk to. But I will say, every other person in the room I have interacted with were very polite and helpful.
So I waited. And waited. After hour and half of waiting I decided to check with them. The person who I talked to earlier was nowhere to be seen but others volunteered to help. We found that the car has been done for a while now and ready to go, just that I wasn’t told. And when I went to pay at billing counter, an incredibly helpful lady apologized that she doesn’t have all paper-​works to check my car out. She had to ask someone and finally received a print out in a nearby printer. I guess someone had to update the records.
May be I was just spoiled by incredible service I had been getting from Ford dealership in duluth but I felt like they could be bit more proactive. Since this is the closest ford for me, I might have to go there again and hopefully i will get it done faster next time.
3 stars.