Heritage Property Management Services

A VERY unprofessional property management service.
I received warnings to take items off of our balcony, and although I removed them in the allotted time I was told I would have to take my case to the board to avoid being fined. I requested to take my case to the board, and instead was sent a bill for $ 300, including interest, months later.
When repaving the lot they offered a towing service, but towed my roommate’s car into a handicapped spot where she was ticketed. When trying to resolve this issue we experienced extremely delayed responses to emails and phone calls. At this rate my roommate will have to go to court and fight the ticket without the support of Heritage, who should have worked to have this ticket dismissed.
The gate code is constantly broken, making it extremely frustrating for our guests.
I do not recommend this company under any circumstance. They are unprofessional and lack follow through. We are in the process of searching for another living space now.

Four years ago, I gave them 1 star. Now I think –5 stars is appropriate. They have been able to get my review off of google, but they will not stop me from continuing to report the corruption they are involved in with the condo association that I am a member of. The proof of their incompetence is the fact that every other week some staff member quits or is «re-​assigned». And the Board Members will not return phone calls to the owners either. I was the President of this association at one time and this is like the Mafia now.

I recently became the HOA president for my community and quickly realized how sub-​par our current property management was. Hence, the painful shopping for management companies began. Being a very small community meant high prices. I reached out to three companies plus our existing company. Three companies responded with email only and no negotiation. However, Wendy Brant with Heritage scheduled a meeting with me personally in my home complete with computer presentation. She then included me on their email list and invited me to a board members training class. I scheduled a meeting with the rest of the board for her to present to them. Last minute, she had to cancel and the president of Heritage, Gavin Cobb, stepped in instead of rescheduling (which had happened already several times). Who has heard of the president of the company giving up his evening to meet not with a client, but a potential one? Gavin came and presented to us with a proposal just a bit too high for our budget. No problem, back to the drawing board. Came back with a suitable solution and off to the races we were!
Our current management company was not as co-​operative as we had hoped in the beginning and everyone in the company took it in stride. The transition on April 1 has been completely seamless and I already feel like we’ve been with Heritage for years! They have been very proactive and responsive, even when we technically weren’t clients yet.
I wouldn’t hesitate to recommend Heritage Property Management.

This property company manages the community that I live in. I have had nothing but a terrible experiences with them. My property manager doesn’t return my emails and calls. When I call it says his voicemail box is full. People there say they will do one thing and they don’t do it… resulting in me having to call and remind them to do their job. Absolutely horrible.

Edited for response from Wendy.
This review is for property managed in the Smyrna, GA area by Heritage Property Management Services & 500 Sugar Mill RD Atlanta GA.
Horrible to deal with. We have lived in a Heritage HOA property for almost 5 years now and haven’t had too many reasons or needs to contact the company. However when we have we have had a horrible response time from them. Very slow to reply to emails or phone calls. When work on the unit is needed and covered by them it took over a month to get a response and when we did it was because we contacted them a 3^rd time. When they said work was approved and the contractors would contact us to set the appointment time we again did not hear anything for over a week or so. We called we emailed we got ignored. Then one early morning the doorbell rings and it’s the workers asking us to move our cars from our driveway. Really!!! How hard would it be to return a call or email to set an appointment with us??? Completely unprofessional. I recommend if you are shopping for a new home and the one you fall in love with belongs to a Heritage Management HOA I suggest you shop some more. You will not be happy with the service. Oh but one thing they do quickly is send out fines when owners violate their rules ie park somewhere they shouldn’t etc. Cars are constantly being towed from our neighborhood for parking in front of homes. There is not adequate guest parking for the number of homes in the neighborhood. Look for a better HOA.

Edited per business response. It seems that my HOA community is at fault. Thank you for the response.

I will be glad to get rid of my property that resides in the Breckinridge station managed by these idiots. This HOA is the worst i have ever seen. Bad money management, send you out one coupon book for 133 a month. The following month send another for 198 a month! Come on folks, adding is fundamental!!! If you cant do math get out of the business! I for one am tired of paying these idiots… And i feel bad for the next owners…

Heritage Property Management deserves ZERO stars. I can’t get anything fixed in my condo that was due to roof leaks and common area leaks. They tried to say it’s my responsibility to fix issues inside my condo… ummm NO it’s not my responsibility when it came from the roof! Rumor has it our HOA is firing this company so that’s a plus! However, I have my condo on the market and it’s 90% Heritage’s transgression for me doing so. I’ve never been so excited to move!

If I could award less than one star, I would. My first impression of working with this company occurred today after having closed 20 days ago. I had not yet heard from them, took the initiative to reach out via phone, and then stopped by their office. Unfortunately, a lack of communication and extreme security measures (which I do appreciate) led to some extreme hoop jumping. After which, my identification was not even checked. I am stunned by the lack of customer service and lack of respect for the paying client, as I assume this is a customer service oriented business. I have worked with many management companies over the years and hope that the first impression will quickly change for the better as this is by far the worst experience to date. At this point, I would definitely not recommend nor promote working with such negative, disrespectful, unorganized, slack company. I do hope my opinion changes.

I own, but do not occupy, a condo in Metro Atlanta managed by this company.
When we first hired them in 2003, they seemed pretty good as compared to the company they replaced. We liked our property manager and she had it together. Service was good. Then she left. Since then we’ve had 2 different managers, one who lasted a very short time and now one who appears less than competent.
I’ve had trouble getting calls returned, trouble getting issues with common areas resolved and recently I was told they aren’t paying our vendors in a timely manner.
In order to protect my investment I am encouraging the board to find a better company.

If you have a choice of moving into a community managed by Heritage Property Management Services, I recommend against it. It has been almost a year since I requested a log-​in to the community website, and all I do is get bounced around from person to person. I can’t tell you how many managers my community has had in the 5 years I have lived there. They also aren’t very nice when dealing with HOA dues. I pay two months at a time, and was out of town for a family emergency and didn’t get my payment in before the 1^st of the month for the next two months. Instead of looking back at my payment history and realizing I’m a homeowner in good standing who always pays on time, they opted to charge me the late fee after I called to speak with the community manager. They seem to have a high turnover rate within Heritage Property, and therefore nothing gets done correctly or on time.

Heritage was the Property Management Service for Westover Plantation while I lived there and continued to own for almost 3 years after moving away.
They aren’t terribly responsive to requests, and they most definitely don’t have their paperwork in order. They do have a lot of the information available online, but it’s not terribly well-​labeled and not easily searchable, so you’ll have to do some digging or ask for specific directions. When it comes to official communication, everything is sent registered letter. Since I am not home during the day, this means I get to go to the post office to pick it up at another time. Usually whatever required the letter to be sent has been worked out through phone calls and emails prior to me picking up the letter. Perhaps they have to send the letter for legal purposes, but then I never get follow up letters with the resolution, so I doubt that.
I will say that after the flood of 2009, when several of the units were damaged due to the flooding, they were quite responsive and got us a check in less than 72 hours. So when there was money involved and their responsibility, they came through. I guess that’s what matters, but for the majority of residents, who never have to deal with that, it’s just a lot of pain with no payoff.