Ideal Image Buckhead

I’ve tried two services from Ideal Image. While I am partially satisfied, I’d warn that they are not easy to deal with when you are not happy with your service. I saw virtually no results following a course of treatment, and they changed tack very quickly once they realized that I was unsatisfied. They began to argue that the service was not intended for the use for which they advertise it and made no effort at all to rectify the situation. If you’re not completely satisfied, they do not care and you are on your own!

I have 3 main issues with this place.
1) I called to make a free consultation appointment. On that phone call I asked the receptionist how much an underarm hair removal treatment would be. She said she couldn’t tell me because it’s individualized for each person. I then said that I heard it’s around $ 200. She said they’re offering a 50% off promotion right now, so yes it will probably be close to that.
2) I come in for my free consultation. I was offered a bottle of water (the only thing positive about this place) & then sit down to fill out this questionnaire. The receptionist asked me if I was there for hair removal or this fat reduction treatment. I am 5’7 and 120 pounds. Therefore, asking me if I need a fat reduction treatment is incredibly offensive.
3) I get called in for my consultation. After this woman (I think her name was Alyssa?) spends ten minutes telling me about the treatment, she then goes on her computer & prints out an estimate. Keep in mind I supposedly had to come in for a consultation just to get a price quote because it was so «individualized». So this estimate she prints out for me has no specific information about me, just the price of underarm hair removal. Clearly the same quote sheet they give to everyone. Then the real kicker is the price…$ 1300. I told her that I was told around $ 200, and she looked at me like I was stupid. I was totally appalled that a well known company pulls crap like this. Needless to say, I will never return back (even if I had all the money in the world.)

I spent a long time deciding where to begin my laser hair removal journey. I chose this place on the recommendation of a friend who went to this location and because I felt this was the most reputable company. Even with a steep discount, this was a very expensive investment, way WAY more than what you pay for Groupon laser hair removal. For my first batch of treatments, I wanted to know what to expect before trying out a Groupon for larger treatment areas (large treatment areas would be way out of my price range at Ideal Image).
After completing all 9 treatments at Ideal Image, I am beyond happy with my results and my experience. From the front desk to the nurses, everyone was extremely nice and very professional. I typically had Monica do my treatments (mostly available in the evenings and on Saturdays). She was exceptional! A few times I had different nurses do my treatments and they were great as well, but I felt that Monica was the best! She was very thorough and made me feel very comfortable. You could tell she really enjoyed her job and took care of her clients.
On top of the great service I received, the location and parking was very easy to get to (they validate your parking). Additionally, it was no problem to schedule treatments at the recommended 8 weeks apart. With places on Groupon, because they sell as many as possible, it is often difficult to get an appointment in the 8 week window– sometimes you have to wait 10 – 12 weeks between treatments! And after my 9 treatments, I am about 90−95% hair free in my treatment areas (a very reasonable and acceptable result).
Overall, Ideal Image is an incredibly professional and reputable company that I 100% recommend to anyone!

Overall, the staff is not courteous or friendly at all in addition to it being WAY overpriced. I warn you to not take advantage of their so-​called special offers because really, their services are not worth the money they want you to pay.
The staff is very disingenuous and actually, quite rude. Especially, the manager/​sales consultant on site whose name is Alyssa Rodriguez. She is like a Stepford wife. When I went in to tell her I had been BURNED and wanted a refund, she gave me one of her mannequin smiles and was not concerned in the least that I was injured in her facility. She never even apologized.
I had went in for my 2^nd series of treatments but due to a work issue which had to be addressed, I ended up late for my appt. Now I even called up there approx 40 minutes beforehand to tell them I was running late, but the receptionist who answered the phone was very rude and curt (I think Melissa)… completely unprofessional behavior. She could not guarantee I could get in. Now having had laser treatments before, I knew that my actual service would take all of 5 minutes (which it ultimately did). However, they were not willing to ‘squeeze me in’ after driving through horrible traffic to get there in the 1^st place. They only have 4 locations in the city, so even their nearest office was an inconvenience… but then again, I went out of my way thinking I was receiving this fantastic service.
After asking them to squeeze me in, then watching them take care of another customer (in no more than 5 minutes), they still didn’t want to service me which was when I asked for the manager (Alyssa) who gave me one of her mannequin smiles, apologized and said ‘no problem’… she said the front office staff should have been more courteous, blah, blah, blah and yes– of course we can squeeze you in (pause for fake smile again).
So I received the treatment (which took 5 minutes) and then proceeded with my day. Well sure enough, I ended up burned in one of the treatment areas. After being burned, I decided that I no longer wanted their services and wanted a refund. Now after leaving a message as to what happened I NEVER received a call back from Alyssa or their offices. That was when I had to pretend I was a new customer coming in for a consultation in order to even speak to her. Again, upon asking Alyssa for a refund she proceeded to give me one of her mannequin smiles and tell me there were no refunds.
That was when I had to contact corporate to work this matter out. I received a pro-​rated refund for the services received (less the treatment for my burned underarm) but no thanks to the Buckhead office that have acted and behaved horribly through this whole process. I strongly caution against using their services… they are over-​priced for what you are getting and are a very rude staff. Anyway, I do have documentation and pictures of me being burned and am seriously considering pursuing further damages because of this experience.

Everyone here is super nice and friendly, from the front desk ladies to the technicians. Depending on what area you’re getting treated, it could be an awkward experience. Aside from that, laser hair removal is PAINFUL no matter where you go. But the technicians here are so awesome and try to make it as comfortable as possible. They talk to you the whole time (to get your mind off the pain I guess) and have ice packs and cooling gel if you want afterwards. Also they validate parking (all of it, not just part of it like a lot of places). I went to another salon before for laser hair removal and Ideal Image blows them away. Although quite a bit more expensive, it’s worth every penny. I’ve already referred my mom and a coworker there.

I had read a sketchy review the day before I went, but I was happily surprised by how friendly the staff was at the Buckhead Ideal Image. The reception area where I waited for my appointment was clean and bright. I met with Angela who was incredibly sweet. She asked me questions about myself, not just for the sake of getting my information filled out, but to help me feel welcomed.
I’ve had laser treatments done before in Seoul, Korea where the prices were to die for. I’d visited Ideal Image strictly to get a quote because I didn’t know if the price would be comparable. Sadly, the prices in America are more than I would ever spend in a million years for this service, and I had to tell Angela, «Sorry for wasting your time, but I won’t be getting lasering done here.» Even still, she was extremely polite and helpful. It was a very pleasant experience.
The only areas of improvement I’d have to offer are that I wish the prices were lower (but it’s not like America’s going to change that) and I wish they’d told me before which parking garage to park in (they kindlly validate your parking for you, but I didn’t know and didn’t park in the right place. It’s no big deal, but I wish I’d known.)
Thanks for a good experience.

I’ve had mixed experiences here but overall good, so I’m giving 4 stars. First treatment was with Angela and my results were GREAT. Next two treatments were with Monica and not so great. So on my 4^th I asked for Angela again and again… great experience and results. I can only go on weekends so it limits who I can get as a technician but if you are like me and have busy hours during the week, ask for Angela. Angela is quick, efficient and friendly.