In Focus Eye Center

I’ve been going to In Focus for four years now and figured it was time to give them my full-​throated endorsement. They are professional, friendly, efficient, and responsive. I was Bonnie runs a tight ship and Dr. Jay is thorough and obviously extremely competent. He’s also gone above and beyond for me in the past — my partner had a scary issue with his retinas while on vacation, and as I had an appointment with Dr. Jay around the same time, I showed him the images of my partner’s retinal scans and he discussed what could be happening, what to potentially do about it, and then gave me a list of retina specialists in Atlanta. Thankfully that issue resolved itself, but Dr. Jay took the time to look at the scans and was clearly concerned about my partner, whom he had never met. Five stars!

Best pair of glasses I have ever had and the best customer service ever! Best eye exam ever also.
Everyone there is genuinely nice. The eye exam was the best. Mostly because I learned so much from the Doctor. I felt I was not just a number. He really cares about this work.
I liked their service so much I talked my mom into getting her exam and glasses here too.
You will love the experience of going to them.

This was my first visit. Very clean and inviting place. I love the staff. Steve is awesome, warm, and knowledgeable; he’s an entertaining guy. Dr. Jay is awesome friendly and inviting. He was very patient about answering all of my questions and took the time to properly educate me about my eyes and contacts based on my lifestyle. Even though I’ve been going to the eye doctor for decades, this is the first time I’ve left feeling empowered and knowing that my eye care team cares about my health. Parking on the street was free and not a problem, but it was NYE around noon.

Had such a pleasant visit this week. Dr Jay was very informative and answered all the questions I had. Steven helped me out for 20 minutes picking out some frames for me and explained to me how I could best use my insurance. After being with Americas Best for the past 3 years, I now know what being at a real eye care center feels like.

This place and Doc rock. So helpful and their appointments are almost always on time. I’ve been visiting Dr. Jay for years now and wouldn’t go anywhere else unless I moved. In addition, they’ve had the same front of house staff for years who are so friendly and easy to work with.
One knock, I’m not a fan of their selection of glasses, but still five stars in my book.

Great experience. Doc certainly took the time to make sure exam was right. Like the office and service so well I brought in my 8 year old as a patient. She loves it as well.

Thanks to Steven and all of the wonderful staff for their help always! Whenever I need my prescription emailed, a sample, help with my glasses, they always are so gracious.

I have never had an eye exam before. The thought of having my eyes dilated or having puffs of air shot into my eyes made me nervous and apprehensive, but my actual appointment vs. my anticipated appointment were two completely different things.
Dr. Chertien’s staff were so nice that, for a moment, I was certain they were buttering me up for some sort of eye exam scam. Instead of a scam, I got upstanding, quality care. The staff (I forget her name, but she was lovely!!) informed me of everything that she was doing and what I should anticipate throughout my visit. There was no need for dilation, and no puffs of air blasted into my eyeballs. Dr. Chertien was kind, easy to talk to and obviously very intelligent. He was thorough and informative throughout the exam and made me feel very at ease.
Since I didn’t need corrective lenses, I inquired about getting sunglasses. The young lady who assisted me through the appointment spent about 20 minutes afterward picking out sunglasses and then adjusting them for me. She didn’t try to upsell me and ended up finding me some discounted frames that were well within my price range. I really can’t overstate how great she was throughout my visit.
This place obviously doesn’t need a 5-​star review from me. They’ve got pages of extremely satisfied customers, but I have to give credit where it’s so aptly deserved. Bravo, In-​Focus. You guys are the jam!

As soon as I walked into the office, I was greeted by very friendly staff. I was seen very shortly after arriving and Dr. Chretien was thorough and very pleasant. The whole appointment ran smoothly and he and the whole staff were very helpful. I will definitely be making Dr. Chretien and his team my new place for all my eye care!

Dr Chretien and the rest of the staff are totally awesome! Just like the other reviewer’s have said, he explains everything to you very thoroughly. He’s actually really humorous! I do not dread going to the eye doctor anymore. They have my best interest at heart.

I would give this office 10 stars if I could! The friendliest staff in Atlanta, all extremely friendly and knowledgable. I was fitted for contacts that I can not feel when I wear them and helped me pick out the perfect glasses. LOVE In Focus

I had an excellent experience at In Focus in Inman Park! I made an appointment for two weeks in the future and was not kept waiting more than a few minutes when I arrived.
The doctor was friendly and explained everything that was going on during the eye exam.
When picking out a frame for my new glasses the associate did not try to upsell me anything (which was awesome). The glasses were ready in about a week and I received a call to pick them up!
I would totally go back to In Focus Eye Center again.

I have been wearing glasses for over two decades and this establishment is by far the best I have ever experienced.
From the moment you walk through the door you are greeted by two smiling faces. Bonnie and Steve are knowledgeable, patient, friendly and caring.
Dr. Chretien is wonderful, he explains all the steps and why. He doesn’t just talk at you but is thorough in his explanations answering any question you may have.
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Really wonderful experience with everyone at In Focus. Dr. Chretien was very nice, and treated me like I wasn’t an idiot – he explained what he was doing and why, and why he made the recommendations for changes that he made. The other office staff (who performed my initial set of tests) were friendly and engaging, and also explained what they were doing and why. Best experience I’ve ever had at an optometrist!

I really dislike going to the eye doctor. I don’t know anyone who actually likes this mild form of torture — bright lights shined in your eyes, crazy eye drops and showing you letters too small that you are reminded how bad your vision actually is. If you are one of the few people who have perfect vision consider yourself very, very lucky.
With all that said, I do really like going to this eye doctor. Dr. Chretien is extremely, let me repeat, extremely nice. Actually, everyone here is. Steve and Bonnie are seriously some of the nicest, most positive people I’ve ever talked to. If you were in a bad mood before, come here and their positivity will rub off on you and you’ll leave in a better mood (and see clearer).
No air puff! Hallelujah! Enough said.
Back to Dr. Chretien. Like I mentioned before, he is super nice but he is also super smart. He is easy to talk to and explains everything in a very straight forward and respectful manner. Ladies (and gents for that matter), not sure if you’ve ever been to a creepy doctor before (I have!) but Dr. Chretien is so NOT. I know that may sound crazy to even have to mention but talk to me once you’ve been to a doctor who totally creeps you out and you are stuck in a dim room, in a chair, with his face a few inches from yours (hence why I discovered In Focus — I was looking for a non-​creepy eye doc).
Parking can be a bit tricky but there is an apartment/​office deck across the street (take a right on the one way street next to the small green space and it will be straight ahead of you) that you can park in after 5 p.m. Otherwise, you’ll need to find parking on the street or try the lot up a bit next to Inman Perk.
They are open until 8 p.m. on Wednesdays, which is awesome if you don’t have time to take off work!
I typically wait until that critical «Ahhh I have no more contacts left!» moment to set up an appointment, so the last time this happened they gave me a free pair of contacts to get me through. Awesome.
After you leave, you can stop at Parish next door for a coffee/​tea and snack (go to the back down stairs to the café). Clear vision plus a snack sounds like a win-​win!

I have had the privilege of being apart of the In Focus Eye Center family since 2009. I met Dr. Jay and his staff when I lived in the apartments above the office. I have always been greeted with a smile and a friendly face. My appointments have always been on time and scheduled correctly.
Dr. Jay has always taken his time and listened to my questions and concerns. My first year seeing him I needed new glasses. He corrected my prescription and explained to me specifics of my eye exam and how to care for my eyes and glasses.
Over the years I have bought a pair of prescription sunglasses in addition to my new glasses. I continue to be very pleased with both. Even when the adjustment to my new frames was difficult, Dr. Jay agreed to work with me so I was happy with my purchase.
Last year when I had a mishap with my glasses, Dr. Jay’s staff took the broken frames/​lens and had a replacement for me with a quick turnaround time. I really appreciated that because I need my glasses to drive at night.
In 2014 I moved away from ATL to Boston, MA. After trying to see a eye doctor here in Boston, it really made me miss Dr. Jay and his staff a lot! I had to call In Focus Eye Center from Boston with questions and concerns. Dr. Jay personally called me back and helped me with my current questions and concerns. Being so far from home I really respect and appreciate that kind of customer care and service. I will be flying from Boston to ATL just so I can see Dr. Jay and his staff for my future eye care needs.
I highly recommend Dr. Jay and all of the staff at In Focus Eye Center in Atlanta, GA.

The Ritz-​Carlton of Optometry!
I decide to come here from another place due to its close proximity to my home. I was met my two wonderful people, Steve and… I forgot her name, sorry. They both assisted me in getting everything I needed which were my new glasses and contacts. That’s not what makes this place amazing though, this is:
About a week later, I noticed that my prescription was giving me a headache. It was the same prescription as my old lenses but something didn’t feel right. I called back and they were able to quickly give me a free follow up exam. After that exam it was determined that my prescription needed to be changed a bit. I thought to myself, «omg this is going to cost a fortune to get replaced» because I just spent $ 500 on glasses and $ 120 on contacts that I can no longer use.
Instead of making me feel bad the team at in focus eye center immediately took charge and replaced my glasses lenses at no charge. I waited a week with my new contacts and once everything seemed great I ordered another box for each eye. I just went in today to pick up my new boxes and they traded out the old ones for the new ones and did not charge me a dime. I feel most places would’ve made me pay for changing all of those prescriptions but instead infocus eye center footed the bill to make sure I was happy and comfortable. They have truly made a customer for life!

This place is great. I knew my appointment was going to go well once I walked in the door and was greeted by Bonnie.
Dr. Jay actually took the time to figure out why I have been struggling to see well. I can’t believe how much time and money I have wasted with previous optometrists who haven’t done much to improve my vision. I would recommend this place to anyone and everyone.
BONUS (this is very important): they didn’t do the ‘blow-​air-​into-​the-​eyeballs-​so-​I-​have-​two-​small-​heart-​attacks’ test!

Alright well I do not agree with what happened here but I just had somebody do the same exact thing today so Jay you live to fight on I will say I use the hell outta these at night and they do make a difference but apparently people in your profession seem to think it’s okay to give people those contacts for that purpose

After reading all of the other positive reviews and seeing In Focus show up as a provider in my particular VSP plan, I was thrilled to get an appointment quickly. In short, the experience exceeded the expectations set by an already-​high bar.
Everyone in this office is professional, kind, helpful, and genuine. I was seen right at my appointment time and felt the examination was thorough and helpful. I don’t have complicated vision issues, but go every year or two for a routine exam.
My entire life I’ve had allergies and my eyes are constantly red and sore. Unlike other eye docs I’ve seen, Dr. Chretien spent time giving me some solutions I could try at home, but also a prescription for eye drops. Those drops have literally changed my life. It’s so simple, but instead of fighting my way through with OTC drops, this low-​cost solution is a drop AM and PM. I noticed immediately in pictures that my eyes were no longer bloodshot my makeup no longer melted from the rubbing and watery eyes.
Further, though I had been put into a very mild prescription in the past, he suggested that it was so mild that I didn’t need anything for it. It’s not often you walk out of an eye clinic without the pressure to buy. This was entirely pressure free.
I ended up using my benefits to get «prescription» sunglasses and a pair of frames I wanted as an accessory. The staff made sure I was getting the maximum benefit from my insurance plan and took the time to calculate everything so it was the least expensive for me. I picked up my glasses last week and could not be happier with the service I received at that time, either. Fantastic from start to finish.
I would (and will!) recommend this practice to family and friends without hesitation. I’m confident they will be cared for as well as I was. It definitely does not get better than this.