Intown Ace

Small Ace that is conveniently located with a great garden center. Employees are super helpful and even stayed open for me when I ran in to grab a few things 1 minute before they closed.

This place is the hardware store every neighborhood hopes for. Great, knowledgeable, friendly staff that always take the time to answer your questions and take pride in solving your problems.

Hands down the best hardware store in all of Atlanta. The cumulative 4 and a half to 5 star rating is no coincidence.

We often visit this ACE when visiting our daughter who lives in a tiny apartment not too far away. Every time we go in, there is adequate, outgoing, knowledgeable staff, eager to help us find whatever we need for our next DIY project (s). They execute excellent customer service with ease. We can pick up 10 – 15 DIY items there in 15 minutes, which would take well over an hour to hunt down in one of the big box stores. The large wind chimes I got from there last Christmas make our patio sound like a cathedral every time their is a slight breeze. Browsing their isles is so much fun, it gets our creative juices flowing and we wind up fixing more things in her apartment that we originally planned. It’s the place we love to shop for hardware DIY project supplies. You can even purchase a single nail or screw if that is all you need.

The absolute worst customer service!!! I went in with a lighting question 15 minutes before closing. The sales associate was too busy cleaning to help me. He quickly dismissed my question, then walked away. Walked away! Did not ask if I needed anything else (which I did — I had a long shopping list) or try to figure out the answer to my question (which was answered by the next hardware store I visited). So rude!!! He promptly went back to his closing prep. When I mentioned his rudeness to the cashier, he heard and started arguing with me. I will never go back. Never.

Bought a new Weber grill at Intown Ace Hardware. Phillip went above and beyond to help us. We had a grill that squirrels had chewed on and a mouse had moved in to the bottom. Phillip added some wiring to the back of the new grill to prevent any critters from taking over. After bringing it home we couldn’t get the gas to work. Phillip took time on his lunch hour to come by to discover we had connected 2 gas lines which prevented the gas from coming through. He fixed it and refused a tip. He was happy he figured it out.
Great neighborhood hardware store with incredible service! Happy they’re down the street.

Great garden section .
Love all the help and very knowledgeable people that work there. Can’t find that at Home Depot. I try to support small businesses first.

Ask questions… The staff is knowledgeable and beyond helpful. They are patient and genuinely want to help. Thanks again Cliff (17 years).

Came here to get a copy of my car key made after Lowes told me they couldn’t do anything with my 1983 bmw key even after I supplied them with the OEM blank. Luckily Ace has an older system of making keys that did just the trick. I am sure to be back for more at some point. Definitely the go to place if you need an old car key copied. And everyone is very helpful, even fellow customers. :)

The folks up at the local Ace Hardware are a great compliment to the neighborhood. We go there often because they are close and I try to shop with them when possible instead of going to the big chains. I think that everyone should try to frequent smaller businesses, even if sometimes you have to pay a little more.
These guys are very knowledgeable and nice. I hope they are here to stay for a long time.

In comparison to the big-​box competitor nearby (which I rated a few days ago), I am a fan of the Intown Ace Hardware. When I need one ¼”-20 tpi bolt in ¾″ length, they have it, and they don’t make be buy twenty of them in one package. Staff is always ready to help, taking me exactly to what I need, and offering advice on whatever I’m working on (if I ask for it). And I’m grateful for that, because sometimes the historical samplings of loud hair-​band music throughout the store can override my ability to put thoughts together. This time, however, I did well. This time, I’m attempting to make a picavet. Thanks to the folks at this Intown Ace, I’m going to be able to complete the project for less than $ 7. And that makes me very happy.

A big, loud, boisterous shout out to this fantastic answer to the B.O.D. («big orange douche»).
Granted, the nearby, big-​box Home Depot provides jobs to American workers and for that I’m thankful. It’s just my preference to work with folks who are in-​town, managing a locally owned business. I feel seen here, whereas in HD I feel like a lost three year old searching for mommy in a supermarket.
Intown Ace has almost everything for which you’re looking — with friendly, attentive service and a great selection.
I was pleasantly surprised by the breadth of garden selection. On this particular day I was tasked by my partner with a list of specific herbs and a vague idea of the decorative pots I wanted on the property. they had everything I needed, and the plants and pots were all in great shape — not banged around or mistreated.
The lesson? Skip the angst-​ridden visit to the monolithic shelves and orange aprons in favor of direct help and a friendly hand.

«If we don’t have it, you don’t need it.» — Intown Ace’s current reader board
Those 9 words capture the essence of Intown Ace. I am here — or sending my partner here — once a week, be it for a tool that we misplaced [again], massive ferns for our porch, a funnel for a costume, or a recommendation for a landscaper.
I’ve never not found what I’ve needed here. Unless it’s a super specific or luxury item. But for all the staples and the occasional random thingermajigger, they fit all my needs.
But what’s especially standout here is the friendly, knowledgeable service. It really epitomizes Southern hospitality, with a cast of colorful, diverse folks. I love my local Intown Ace. I feel really fortunate to have such competent and nice people to help us make our house a home.

They did it again. 3 useless plumbers & 2 useless specialty plumbing stores later, I went to Intown Ace on the remote chance they’d be able to fix a plumbing problem. They had all the parts needed («completely unavailable» according to useless specialty store #2) to repair the problem.
The 5 other «experts» were talking about hundreds of dollars in plumbing work because «there was no way to find the parts that would otherwise fix this.» Well, actually there was, and I should have just gone to Intown Ace in the first place. They are the oasis in a desert of morons. I will forever love this store.

Man it sucks to be a hater but I really don’t like this place. It is so close to my house I have stopped by during several occasions and always feel a like the storekeepers are kind of patronizing. Yes I am a girl but no I am not clueless. Also, they are pretty overpriced. These days I drive the extra half mile to go to Home depot on Ponce.

Perfection is what I think of when I go to Ace. They always have what I need and help me with a smile. The people there are knowledgeable and friendly. This is the perfect «small town» shop. Screw Lowe’s and Home depot. support the little guy.

Mainly echo-​ing what the other Unilocalers have said: This hardware store is the prime example of what a neighborhood, locally owned shop should be — friendly, helpful, hospitable, and intentional about providing the best shopping experience for their customers.
Every time I’ve been here, I received help rather quickly and can get what I need and head out in a few minutes. The staff is really knowledgeable about the nuts and bolts of any project you may need help on. The store is a bit small and the lanes are narrow, but you can still find what you need in a quick manner. Store is more for smaller repairs/​improvement/​projects.
Take note of their lazy cats usually hanging out by the registers. Their laziness makes me wonder why I try to run around and get everything fixed so quickly.

This ACE is the perfect example of what a neighborhood hardware store should be: Convenient, Friendly, Helpful, knowledgeable & well stocked.
While you probably will not buy materials for larger projects here they have a great selection of home repair items as well as an outstanding garden center.

Love the BGE, Love the BGE accessories section, cool plants, cool items, and drumroll please… they sell Safari hats! The shop keepers are really knowledgeable and friendly and are just great guys.
They stock lots of hard to find items such as Diatomaceous Earth, which is the best organic (kid and dog friendly) way to keep creepy crawlies out of your house/​kitchen. Just a great hardware store, and it’s such a bonus that they are fully stocked on Big Green Egg, grilling supplies, Smoker and Grilling wood chips in different varieties and they’re helpful when you have? s.

Second day at my new job and I am LOVING it! Today was a bit interesting… I felt like I was experiencing the movie «The Devil Wears Prada.» Upon entering the office, I had a list of errands to run… coffee mugs, make keys for the office, pick up lunch, etc… I mean I do work for a very small company and have to wear many different hats (sales, marketing, account management, interior decorator, office manager, etc…). Plus, there are only two of us and someone has to do it right? :) Anyways, it gave me additional opportunity to drive the Jeep around so I was game.
My main mission was to get additional keys made for the new office space. Of course, I went to Lowe’s since I have used them before and was quite upset when all 3 keys did not work and I had to go back out there. Because of Lowe’s, they recommended that I get the keys done at Ace Hardware. I need to stop by Lowe’s tomorrow to thank them since I had the BEST CUSTOMER SERVICE EVER!!!
Everyone at the store was super nice and super helpful. I felt like I was in a mom and pop shop. It’s been a long time since I have been to an Ace Hardware and forgot all the cool things they sell besides the typical hardware goods for your home. Cool toys that I haven’t seen in like forever and unique items that both Home Depot and Lowe’s do not carry.
Well I went back to the office with the 3 shiny new keys and guess what… they all worked!!! I am definitely going to start shopping more at Ace Hardware. Down with the mega-​stores and yay for the ones that treat you like family!