Jiffy Lube

I’ve been to this store the past 4 oil changes, this time, it was significantly more expensive — with no explanation. Staff seems apathetic and couldn’t look up the previous charges to see where the discrepancy is. There was no sticker, which makes me wonder what else may have been missed…

No frills, just quick and reliable service.
I visited this Jiffy Lube location around 2 pm on a weekday and there were two cars currently being serviced. The technician popped up from his work to immediately meet me as I pulled in, guided me to the waiting room, told me about the free coffee, television, magazines, newspapers, etc. and promised to take my car in shortly.
While I was waiting the technicians did well staying on top of the traffic and interacting with those waiting on their vehicles to finish up. After about 15 minutes I was called up to go over what was found in my car — oil change needed, wiper blades should be updated next time I come in, coolant needed to be topped off, etc. They didn’t try to upsell me on anything and confirmed how often I continued to change my oil.
15 minutes later and I was on my way! They have coupon books with $ 10 off oil changes, free air filter replacements, free wiper blade changes, and more available for customer use. I do wish they had remembered to reset my oil gauge though since it still read prior numbers when leaving the shop.

This place is awesome! Best Jiffy Lube I’ve used. Great service. Polite, quick, honest.

Part of the reason I go to Jiffy Lube is so they vacuum out the inside of my car. I know. It’s lazy of me, but it’s nice. They also usually top of any fluids you might need. Otherwise there are plenty of places you could go get an oil change for much less without all the hassle of telling them «No, I don’t want you to do $ 300 of work. I just want an oil change» every time.
Went today to get my oil changed. Was in and out in about 15 minutes (the only reason for the 2 stars). I get in my car, drive away and realize «Hey, they didn’t vacuum.» What the heck? I just paid $ 45 dollars for some oil? That’s it? I look at my receipt and it says I «declined» having my car vacuumed. Um no. I would never do something like that. I just think the staff didn’t feel like vacuuming out my car so they put down that I declined to have it done.
All in all. A total ripoff. Never again am I going to this location.

Ripoff alert!!!
I was changing the air filter on my car today and it caused me to cast my mind back over 20 years to the one and only experience I had with this Jiffy Lube: I went there for an oil change, during which one of the employees brought out the air filter he had pulled out of my car and told me it needed to be replaced. He did this while holding my air filter next to a brand new one and the difference was stark: where my air filter was a deep gray color, the one he showed me was sparkling and white. It seemed pretty clear my air filter was incredibly dirty. But I opted not to have them replace the filter because I wanted to check with my dad first. And guess what I learned? Cheap paper air filters are white while higher-​quality fiberglass air filters are grey. Guess which mine was? That’s right: it was a fiberglass air filter and not only that, it was a matter of just a very few weeks old and as such it was scarcely dirty at all. Now, do you think the guy at Jiffy Lube knew that? Maybe not – in which case Jiffy Lube was employing a guy completely unqualified to recommend on the replacement of air filters. But assuming Jiffy Lube doesn’t employ such completely unqualified personnel, this guy was trying to rip me off.
Now here’s the thing: I’ve lived in this area for 35 of my 38+ years of life, though of course I’ve only been a driver the last 22 of those 35 years. Jiffy Lube had a choice all those years ago and they chose to try to rip me off. 20+ years of my potential business lost for what? A few dollars extra for an air filter? How incredibly short-​sighted! If they had simply not mentioned the air filter, chances are good I’d have gone back to them numerous times over the years. But imagine that instead of trying to rip me off, the conversation went like this: «hey, you’re a young driver: just wanted to let you know that a common scam at oil changes places is to ask you if you want a new oil filter when you don’t need one. Here, check this out: see your air filter here? Looks dirty – but it’s not: it’s actually a really good fiberglass air filter. I’ve checked it and it’s clean but if someone showed you this new paper air filter and you didn’t know any better, you would think your fiberglass air filter was dirty. So watch out for that if you get your oil changed somewhere else.» What do you think I’d have done then? Chances are good I would have viewed them as a trusted partner and not only given them tons more business over these ensuing 20+ years but I would have driven other business to them through recommendations. But instead, here I am over 20 years later giving them the terrible review they so rightly deserve based on the experience they did provide to me. Such a shame.
For all I know, this place has changed hands multiple times since my experience. Maybe I just had an experience with one bad apple who is long since gone. But I’m sure not going to risk it with this place ever again.

Went here to get my emissions test today and it couldn’t have been a more fast, friendly, or pleasurable experience! I was in and out in under 10 minutes! The waiting room was clean and the girl manning the counter was extremely courteous and efficient. I highly recommend this location!

I’m not sure how I feel about this place. I could have sworn when I walked in, the manager (I’m assuming, he seemed to be running things) told me it was going to cost $ 60+, and that was just for getting my oil changed. I must have heard him incorrectly, because my windshield wipers were shot, so they replaced them for me, and with the oil change AND that, it came to about $ 66.
On top of the normal services, they vacuum your car floor and also offer something where if something is wrong and you need more oil before 3,000 miles is up, they’ll top it off for you, for free (although honestly that doesn’t seem like much of a service — to me it says they’re not paying attention to if my oil resevoire has a leak, or if they’ve created one). I kind of feel like since I’m a woman they assumed I know nothing of car maintenance (I may not know the engineering, but I know what needs to be done, when my air filter should be changed roughly, etc).
I don’t know, I’ll probably go there 1 or 2 more times before I definitively decide on how I feel about this place.
Edit: I should mention that wasn’t just for getting the oil changed. It was getting the oil changed, getting all the other fluids in my car topped off, getting the car carpet vacuumed, the windshield cleaned, and so on. But I didn’t get into those details because other than having the car carpet vacuumed, all other places I’ve been to have always included those services, so I didn’t feel it was necessary to get into it.