Ktm Roofing

Stay away from this company. They replaced my house roof in 2011, and after one year, the fireplace flashing started deattaching from the mortar and letting water in. They said the issue was the fireplace brick letting water in. They recommended another company to waterproof the brick because ‘they don’t do brick’; it worked for 2 years and now I have the same issue.
A third company is looking into the problem now, and they found KTM had used a grinder to remove the original flashing, cutting into the mortar and the brick.
It is surprising to see how many people have the same issue with this company. They create the mess and then say ‘they don’t do brick or stucco’

I would not recommend using this company. I contracted with KTM to repair a leaky rook. They were supposed to replace two roof deck board that had holes in them and patch the roof. They did neither and during the severe rain we had in December, the leak worsened and became a stream of water. The insulation got wet and my ceiling fell. Once the ceiling had fallen, I could see the rafters and the roof deck boards. The board that had the hole in it and was supposed to be replaced had a shingle over it and a nail driven through it (I’ve got pictures). KTM sent another roofer out to repair, the initial repair. He did more work than the first two who came out. He replaced one of the boards and re-​patched the roof. He did not replace the second board.

Update on Previous Review: In October of this last year, we had KTM come out to replace our gutters and they worked great initially. During our inspection and estimate, their representative suggested that we divert one drain from draining underneath the home via a previously installed downspout drain to draining off to the side because of some overflow from the downspout. He did a cursory test of where the water flowed and recommended that we change the flow of drainage based on what he saw despite not knowing the the cause of the overflow in the downspout drain. We trusted him based on his experience and the company’s reputation. That, unfortunately, has been a major mistake and a costly recommendation.
As the rainy season hit, we have discovered significant leaking in our garage on the wall closest to where the water was diverted. After speaking with several foundation experts, they all believe that the water accumulation against the foundation is due to the water coming from that gutter. We have spent hours sweeping out water from our garage and now face the substantial financial cost of trying to fix water accumulation caused by the water diverted per their suggestion.
Please be aware of any recommendation from their technicians and make sure they carefully and thoroughly consider where water flows and drains before making any changes. It is because of the cursory and superficial look at the drainage that we now have foundation damage.

I can highly recommend KTM roofing. As a homeowner seeking a complete roof replacement, I called KTM Roofing (among others) for an estimate. Kevin Creek arrived on time and was very knowledgeable and professional in his evaluation of my roof and his explanation of what KTM proposed as a solution. He thoroughly explained each step in the process of re-​roofing a home and provided pictorial examples of past jobs to detail each step. He also took time to explain why KTM chose to use certain materials and methods and why others were inferior (again, backed up with pictures). He provided a proposal with a reasonable cost and no pressure. Other companies I interviewed had «special deals» that were only valid for a very short period (must sign now!). I was treated with respect and not pressured at all with KTM.
Once I set a date, Tim, the owner, called to confirm the delivery of materials and again go over the particulars of the job. The materials arrived as scheduled and the next day I met Edwin, the foreman, and his crew. Very personable and willing to answer any of my questions, Edwin was a joy to work with. I was surprised to see that only half of my roof was removed. Edwin explained that this was a two-​day job and that they would not just strip my roof bare if they couldn’t re-​roof it all the first day. Some of my neighbors (who did not use KTM) were not as fortunate and had bare roofs getting wet because their crews couldn’t finish in one day. KTM planned our roof job for a period of good weather but still took the precaution of not tearing it all off the first day. Day two and I had a brand new roof. Everything was as promised. When Edwin and his crew left there was no evidence that they had ever been there (except the new roof!). Everything was neat and clean. I give KTM my highest recommendation.

I had a roof leak. Richard came over and identified that the leak was either caused by the gutter to stucco attachement or by shingle flashing. He quoted two prices, one with and without warranty. In either case he would seal the gutter to shingle attachment. I took the one with warranty ($ 200 higher). After the job was finished the roof still leaked. They told me that the leak was caused by the gutter to stucco attachment and that they don’t do stucco, and their warranty only applies to the new shingles they installed.

We got KTM Roofing to install some Gutter Gloves to our gutters. The previous roofing guys, who came to our house to quote their gutter guards, were super sales people. They used high-​pressure sales tactics to try to get the sale. However, KTM Roofing was much different.
The representative that came for KTM Roofing acted mellow, friendly, and knowledgeable. He didn’t seem pushy and gave a lot of information about their product. Even though he came to show me their Gutter Gloves, he also looked at other stuff in my roof when I asked. Once again, he looked at my roof and wasn’t pushy about anything that needed to be done. He just told me what he noticed. Other salespeople would’ve tried to sell me on other stuff that needed to be done on my roof.
I liked his demonstation of his Gutter Gloves. He had a small piece of «roof» in his van and showed me exactly how it worked. I loved the interactive demonstation that he gave and answered a lot of questions in a professional manner. That pretty much sold it for me right there.
Since he was knowledgeable and did not use high-​pressure sales tactics, I decided to go with KTM Roofting to install my gutter gloves. They came and did a professional job on our gutters. Those Gutter Gloves are still on my roof, a year later, working like they’re suppose to. Now I don’t have to clean my gutters again.
If I need anything else done to my roof, I’ll definitely call KTM roofing.