Lush Nails & Spa III

I’m a little surprised about the poor reviews. Staff is very attentive and does a great job on your nails. They have you pay before painting your nails so they won’t chip and will help you getting back into shoes etc. they also offer tea or wine complimentary

OMG, Lush Nails and Spa is the Best, Kimmie just works here not long but she is such a great nails tech, she is nice, sweet, and take a very good care of her clients. I love that she was so personable, and interacts with her clients, she did an awesome job on my nails.
The shop is beautiful, nice and clean. Thank You Kimmie for took time to do my nails and make them look so beautiful, and make me feel wanted and not just worried about money. I will recommended if you come to Lush Nails and spa you should see Kimmie for your nails. I will always come back.

I’m unsure why this location has such poor reviews. This is my go-​to nail salon and I always get top notch customer service and quality. I regularly get the gel mani & regular pedi. Love this salon!

Pedicures are ok without gel. Manicures not so good. They use cheap nail polish that chips easily (even with gel) and if you get the nicer polish it is a $ 3 up charge. I really wanted to like these guys because they are so convenient and in my experience never busy. I assume these bad reviews and poor customer service has hurt them: I may go back to have mg nails fixed but if I do, that will be the last time.

I just moved here a month ago from Chicago and my cousin came to visit. We always get out nails done together and were were looking forward to it when she came. I brought her to Lush because it was close to my apartment. It’s cute inside, and they have a ton of colors. However the staff was not friendly, and they rushed through her nails, didn’t push down or pay attention to her cuticles. Talked to each other the whole time, and offered other people drinks and not us. They are also pricey. I felt so bad bringing my cousin here when they did a half assed job. I told our bartender about it and she recommended me to All Star Nails and I’m so happy I found a new regular place. They have a lot of colors at Lush so if you’re looking for that then it’s a good place, but as for service, less than sub par.

You know, it’s too bad because I used to love this place. I’ve given myself a day to cool off. I went here Sunday and it’s Thursday, and ALL of my gel polish has come off my nails. They were peeling, chipping, and lifting so bad within a day I took what very little of it was left off. Gel should soak off but it shouldn’t come off this easily. It was easier to get off that to pull off a cheap bandaid. My boyfriend also came with me for a pedicure and his feet are still callused and really don’t look much different — the nails are just trimmed and filed. Well, he can do that for himself for free. It’s sad because I loved this place but I will NEVER go back. Huge waste of money. Very upset.

Services: I got a mani/​pedi & my partner got a pedicure.
Time: The place was full. We waited out front for about 5 minutes and then in the chair for about 10 minutes before someone started the water for our feet. (LOVE those chairs, BTW.) Pedicures were 30 minutes of heaven, including a phenomenal lower-​leg massage. D got more scrubbing than me — probably because he needed it & because I was more ticklish. My manicure was ~20 minutes, including a wonderful forearm massage. I can’t speak to nail art, but my «shiny buff» was great.
Kim didn’t wear gloves for D’s pedi, but Kelly wore them for mine. Tools were brought out in sterilization packs. I’ve read something about how I was probably supposed to wash my hands before my manicure (which she didn’t have me do), but I don’t know if that’s preference or what.
Overall, great job & we’ll be back.

I have a usual spot I go to near my office and they’re amazing but had an event on Monday so decided to give this place a shot. Got a gel manicure on a Saturday morning. By Sunday evening one of my nails started to chip. By Monday morning another one got a slight chip. Went back Monday morning to get them fixed and by Tuesday they were chipping again. I’m used to my gel manicures lasting 2 – 3 weeks so this was very disappointing. Everyone that helped me was extremely nice but they rushed through it. I won’t be back.

First time in to lush nails today and was pleasantly surprised by how great it was. Very clean, techs spoke to me and not just to each other in a a language I do not understand, lots of polish choices, and reasonably priced for the basic mani pedi. Also got eyebrow wax that I am very happy with.

Just spent $ 15 (which is a bit pricey for a manicure in this area) on the fastest manicure I’ve ever had. It was a fine manicure, but for that much, I really think it should last longer than 15 minutes, which was exactly how long it took from start to finish. I can’t say that Lush measures up to the other nail salons in this area and I wouldn’t recommend checking it out.

I always have a wonderful experience at Lush Nails, I’m actually surprised by the negative reviews. I have been going here since they opened on a very regular basis, the Salon is lovely, the staff is always friendly and do a great job — no complaints!

This used to be my nail spot until their service has recently declined. Last time I went to get a gel manicure I did not like the way he shaped my nails and he cut them way too short, after I told him I did not want them cut down much. Total was $ 36. I left disappointed & a little unhappy about having to pay over $ 40 (after tip) for a manicure I didn’t «love». The time prior to this, my GEL manicure started chipping after about a week. I gave them the benefit of the doubt and blame it on the type of polish they used.
The best manicure I had here was done by the girl who used to work at the front desk (not an actual technician). Last time I was here, I asked about her (I think her name was Emily) and 2 employees kinda laughed and made a not so kind comment… that’s just unprofessional.
Clean and nice looking salon.
Pedicures are hit or miss. Some are better than others.
Don’t bother going on a Saturday — long wait and rushed service.
They kinda pressure you to leave a cash tip (I don’t like when nail salons do this).
All in all, I am taking my business and money elsewhere.

This was my 2^nd time in. The receptionist was texting on her phone and could not be bothered with me. I had made an appointment at !:00 pm with Kelly and the person i talked with on the phone gave me the impression that she was also not interested in my business. Not even taking my name. probably the same person. She abruptly told me to pick a nail color while turning her back on me and going back to her phone.
Kelly as before was wonderful and did a super job on my pedicure and manicure. The owner can thank Kelly because she is the only redeeming quality in the experience .
The 2 stares are for Kelly. Customers are the life blood of your business and need to be treated like you love them or another Nail salon will throw there arms around them.

Have visited this nail salon at least 10 times since their opening in late fall. Always a great experience until last week.
I went to this nail salon, last Friday morning right when they opened at 9:30, because I had a pretty busy day planned. Was seated right away for a gel manicure and pedicure. Great. Both ladies started right away. Perfect.
Five minutes into my manicure a lady walked in with a «nail emergency», she stated she was leaving town that day and needed a nail chip fixed. The person who looked to be in charge, yelled to the girl doing my manicure to stop working on me so she could fix her chip. Really, take a a person from a current client to help someone with a emergency. Really. Doctor for a code blue, yes, nail tech for a chip not so much. Fast forward 30 minutes the lady that was working on my nails is still catering to the emergency, leaving myself and other previously waiting clients well, waiting. Sad thing is that this «emergency nail» polish didn’t get their nails done there but at another salon.
If I had time to go elsewhere right away I would have. After doing both pedicures and gel nails here everytime, spending $ 50 – 60, I will be taking my nails and money where they appreciate existing clients.

What a negative experience I had at the not-​so-​luscious Lush Nails & Spa III.
My friend and I popped in for Sunday Funday manicures this afternoon. The little spa is tucked away in the Ansley Shopping Mall behind a nutrition store. There is an ample amount of parking available in the bustling shopping center lot.
We noticed that the door was wide open which struck us as a little bit odd. We walked in without appointments, and were seated to a little two person station towards the back of the large salon. The woman at the host stand offered us something to drink (we noticed that they had bottles of the classic Trader Joe’s two buck Chuck on hand which was the one respectable aspect of this establishment), but we politely declined.
They have a pretty decent polish collections of OPI’s, Essie, and another brand that I did not recognize. There are elegant chandeliers hanging from the ceiling, but don’t be fooled. There is nothing luxurious about this place. There was no music playing, and no big screen TVs like they have at the awesome Lush location on Piedmont in Buckhead. I don’t think that the two Lushes could possibly be related or run by the same people.
We sat at the station for about 10 minutes before our manicurists came to attend to us. During our wait, we both quickly developed headaches from the fumes in the air. No wonder — our manicurists informed us that the AC was broken on this steamy 80 degree afternoon. They tried to ventilate with fans and the open door, but it wasn’t quite cutting it.
During our manicures, my friend’s manicurist offered her something to drink at least four times. I appreciate the customer service, but I felt that was a bit excessive. My manicurist was a little bit careless with the nail clippers, nearly nicking my finger tips a few too many times for my comfort.
It cost $ 12 for a manicure complete with handwarming, cuticle touch up, and moisturizing hand massage. The brain-​killing headache fumes were thrown in for free!
One positive: they did not try to upsell us with gel, pedicures, etc. But the first thing that my friend said after we left and got some oxygen into our systems, «I could have done a better job myself.» Precisely not what you want to be thinking when you’ve just spent money for a manicure service. Very disappointing.

Takes forever! I really wanted to like this place because the location is so convenient. I went 4 or 5 times for a gel manicure. 3 of those times the paint was «falling off my nails» after two coats, so they had to start over and I had to pick new polish (wasting 20 minutes). «Stephanie» said it was because of my nails– Actually, it’s because they don’t shake the polish well enough.
On multiple occasions I have heard her talking to customers about previous customers she didn’t like. Unprofessional and rude!
I now drive the extra 10 minutes to Midtown Nail– they are quick, friendly, and always do a great job!

Nice big location. Loved looking at all the colors and being offered a glass of wine.
Manicure was sorry though. I wanted a gel American, but it came out looking French with clear on the bottom and bright white on the top. Manicurist said that was all she could do. On top of the color problem, the whole painting job was sloppy — from the tip lines to the nail bed edges. She did offer to redo it after I complained, but I had to go with a solid color. It looked cleaner the second time, but there are a couple places she missed that I noticed when I got home. Overall, it was a disappointing waste of money.
I’m sure they have some good people there based on the other reviews and Facebook, but I must have gotten a bad one. It really is one of the largest and nicest looking nail salons that I’ve visited though. I’m bummed about the experience since it’s the closest one around.

Really good experience. The best part is that they’re offering 40% off through the end of February 2014 (some literature says January, but I also received a postcard that says ²⁄₂₈ and I believe they’re honoring this.)
This place isn’t easy to stumble upon unless you’re already at Ansley Mall, but I was really pleased to see it when I went to my Chiropractor. Definitely one more thing to check off the list when you’re already in this shopping center!
This salon is very clean and bright. The two people I’ve seen both times I’ve been there have done a great job. They are also really good about offering you drinks — wine, soda, or a bottle of water.
My only peeve, and this is actually something that bugs me at a lot of salons, not just this one… is when they’re not efficient about the order of services. If I’m getting a mani and a pedi, I’d prefer that they do the mani first so my hands have time to dry before I go out to my car. When I asked one of the ladies if we could go ahead and get started on my mani during the pedi (since they were going to have 2 separate people doing them) she acted really confused and said I should have told them this up front. Which, fine… in the future I will. Didn’t affect the quality of the service, obviously, but would be nice if they were thinking this way.
Like most salons, they don’t accept Amex.

This is my 3^rd update, hopefully the last :-)
After my last experience I was contacted by the manager and they definitely tried to make sure my experience this time was better, thanks! Because it was earlier on a weekday then there wasn’t too much of a crowd and no waiting which was great.
Let me just say that Emily is certainly one hardworking lady, she really does have a lot to manage and is constantly multitasking from greeting, to getting refreshments, answering the phone, etc.
They’ve also gotten new colors.
LOCATION:
In Ansley Mall, next to LA Fitness. So It’s in the back section of Ansley Mall you can’t see it from the front. If you’re facing LA Fitness it’s to the right.
PRICES:
Until January 31^st it’ll be 40% off. Regular prices are on par with other salons. There are extra costs for other services so be sure to ask about the costs of things, especially in regards to your manicure.
Menu List:
Basic Manicure — $ 12
Garden Manicure — $ 17
Milk & Honey Manicure — $ 25
Spa Pedicure, 30 mins– $ 22
Garden Pedicure, 40 mins — $ 27
Deluxe Pedicure, 45 mins — $ 35
Prescription Pedicure, 45 mins — $ 37
Milk & Honey Pedicure, 60 mins — $ 45
Royal Pedicure, 75 minutes — $ 55
Acrylic Nails $ 26 (ful set), $ 18 (fill in)
(Stiletto Style Shape, $ 29)
Gel Nails $ 35 (full set), ($ 22 fill in)
Gel Manicure (on natural nails) $ 30
Gel Polish Change ($ 20)
Gel Take Off ($ 5)
SERVICES:
Manicures, Pedicures. Nail Enhancements, Gel Polish on Natural Nails, Waxing, and Foot Massage.
DECOR/​SETUP:
It’s pretty in there. Chandeliers and plush comfy chairs. It’s a very large space with 28 massage/​pedicure chairs. And about 6 nail stations with 2 chairs at each so technically I suppose they can do 12 people if they had the matching staff. Waxing room in the back and restroom. Everything is decently cleaned.
SUMMARY:
I can tell that they are definitely trying to work out any problem areas before they leave the grand opening phase. And as long as they continue to strive for perfection then this salon will definitely be a favorite and a go to! I do love that this is a diverse salon and the employees are nice people :-)

40% off is NOT an excuse to have poor customer service.
I hope this place doesn’t start flooding us with «fake» reviews *cough cough*, Rosey. A wait over 30 minutes is unacceptable for a place that has darn near 40 chairs.
Very nice salon, the open layout, but no one to greet. Nail color selection is slim. And it looked like they werent treating all customers equally… which is unfortunate.