Mercedes Specialist-Rwl German Imports

My convertible had all kinds of screaming warning lights suddenly appear out of no where and I took it to RWL, mostly because they were the closest to where my car went ape. They were very friendly and comforting. I felt confident the moment I walked in the door. My car’s problems were complicated, and it took them a while to figure out, but when they finally did, it was fixed to perfection and for about half of what I thought it would cost after being there for so long. Total time was about a week, and I’m happy with that. It’s just an extra car, so it wasn’t really that much of an inconvenience. They called me every step of the way to make sure I wanted to continue. I gave them the option to give up on it, and they didn’t take me up on it. I only have great things to say about this place and I am returning next month to have them put a new top on my car. Well done, and A+++. I found my repairman for life.

i feel cheated!!! terrible!!! do not go here!!! a huge rip-​off. the owner rips you off on the repair of your car so he can work on his 4 porsche’s. do not go here!

I’ve brought my vehicle here multiple times for some extensive repairs.
Positives:
1. The quotes are accurate
2. They finish in a timely fashion
3. The mechanics are super friendly
4. They only do what is requested and call before adding any additional work
5. the shop is in a convenient location
Negatives:
1. The lady who answers phone/​takes payment is quite rude
2. Most repairs are pretty expensive
Overall the mechanic is great, if you don’t mind paying a lot and dealing with some bad customer service.

RWL was recommended to me by the shop that my wife and I trust implicitly with our other car. My first impression was great. The shop was neat, Bob seemed very knowledgeable, listened carefully to everything I had to say and came out as a very sympathetic, trustworthy person. My 2003 Volkswagen Passat had a weird knocking in the transmission that I wanted to check. So the next day he calls me and tells me the following:
1. A transmission sensor was malfunctioning but he couldn’t guarantee that he could actually fix it without trying a few approaches… this could be a minimum of a thousand dollars for starters and could keep going up if he couldn’t find the fix.
2. He found a temperature sensor malfunctioning. He proceeded to replace it (without CALLING first to ask for authorization.
3. He put in a new battery. Without CALLING for authorization. I knew the car needed a new battery, but he didn’t CALL and on top of that he got the most expensive battery he could find and then charged and extra $ 60 (???) I could’ve bought one and put it in myself!!!
After parts and labor the total came to $ 514 and the car still had the problem that it went in for. The dealership quoted $ 160 (parts and labor) for replacing the temperature sensor. He didn’t even show me the receipt for the part.
All in all I ended up paying almost $ 200 more than the job was worth… for work I DID NOT AUTHORIZE and didn’t have anything to do with the original problem.
Bob, if you are reading this (and you should) I did pay what you asked because I don’t have time to spend arguing endlessly about this kind of thing or to take you to small claims court. You seem like a very intelligent, nice man, so what is this kind of bull crap you are pulling? The money you made at my expense the other week will cost you a good customer forever, as well as all the other potential customers I will try to dissuade from visiting your shop.
I’m extremely disappointed at RWL Imports. I feel cheated. Never again.
Good job, Bob!

I regret bringing my car to RWL.
Everybody told me this is the place to go for my Mercedes.
Bob Lane (owner) can do a great job on complicated repairs, but his attention to detail is very poor. He was able to fix a blown gasket, but he left me with the following:
1. My front end got smashed in his shop. This took an extra week to repair (he did pay for it though).
2. I drove off the lot and realized he did not refill the coolant he had drained.
3. A week later I realized Bob had drained the a/​c fluid and had not refilled it.
4. A belt he replaced was not tightened correctly and still squeaks terribly.
SO, bottom line: Bob Lane can do a great job fixing complicated problems on German cars, but he will leave you with more problems than you bargained for.

I have heard good things about these guys. So when I bought my porsche, I brought it to them for a PPI. Fair price, quick service, good investigation. It is still early in the relationship, but so far so good.