Nalley Collision Centers

Wow!!! I wish we could rate this place into the negative, but very simple dropped my car off on November 2, 2015 and told me that the car would be completed on DECEMBER 10, 2015! Well there is only one problem the insurance adjuster only gave me a 7 day rental. So I talked to Ms. Amy in which she assured me that she is going to talk to the insurance company to give me an extension on the rental car. The only problem the insurance company nor did the rental car company did not get the memo! The rental car gave me a call telling me I need to turn in my car. So I called Ms. Amy and told her the situation in which I left several, several, messages. Finally I told her that I am dissapointed with the customer services and I asked her a SIMPLE QUESTION, have they started to work on my car! Her reply I quote is «NO», in which I told her I will come by to pick up my car! So on that same day on November 30, 2015, I drove all the way to the auto shop and her reply was «You cannot pick up your car because they are working on it and that it will be completed on December 1, 2015! I almost went ballistic, I had to go outside to scream because of the personalism of Ms. Amy!!! So I had to drive back home with a rental car that is charging me day to day!
Please Run From This Place!!!
No Thanks You!!!

Total dirt bags. Note, I DID NOT let these shysters fix my car. Specifically because of the the worst estimator in the world, Amy Abernathy. In addition to letting me know that she doesn’t allow her customers tell her how to fix cars, she let me know she would not replace the bumper on a car with 3k miles on it, she would only sand and paint. She didn’t appear to have my best interest in mind and clearly had no concept of customer service. I believe that is because she looks at the insurance company as her customer. In this example USAA is one of Nally’s ‘preferred partners’. As proof of her ineptitude, I had two other estimates done and both suggested a new bumper, which I received from a competent body shop. Take you business elsewhere. The overall rating for these guys is 2.5 and that is waaaay to high.

This place is worst than horrible they did a 5500 repair on my car. I made the mistake of picking it up on a Saturday. Drove the car 1 mile it started shaking violently. I call them no one is there have to drive car home like that. Call them Monday no return call, call them Wednesday no return call. Sent an email through the website I get an email for me to call them. I call them Thursday they say you have to bring car in. Though I live an hour away work full time have 3 sons and wife. So life is in the middle of this transaction. After two more weeks of the runaround I called my insurance company. They said we will be out to pick it up, after a week of no contact I drove the car in. They put it on the lift and tell me the same items we repaired are broken again.
The same thing has occurred again!
I immediately had the car towed out of there. This place is worst of the worst.
Customer service doesn’t exist here.

This place is beyond horrible. My fiancé has had to bring his car back 4!!! times after they fixed his bumper. They left a cap off his headlight, because of this water got into it and ruined the headlight (which was $ 300), then they refused to replace all the parts that were damaged by the water. On the second visit where the headlight was replaced, they actually left the cap off AGAIN and it was sitting on top of his engine and they were going to let him drive away like that. Also, they gave the car back with grease stains all over the floorboard, the pedals, the steering wheel, and even the door where they had kicked the door open with dirty shoes. The 4^th trip where they tried further to fix the headlight (and failed), when the car came back to us there was a transmission warning light on the dash which was not on when the car was given to them. When asked about this all they said was that they weren’t messing with the transmission and it couldn’t have been their fault and told us we should go to their mechanic shop at another location. These people are liars and thieves! We are now seriously considering legal action against them. DO NOT TAKE YOUR CAR HERE!

I had run over a box spring on the highway and really messed up my car (front bumper, tire, quarter panel, and side thing, the bottom thing, this other thing… and on and on and on). I called my insurance agent and got an estimate, appraisal and check. I took my car here, to Nalley, on a friend’s recommendation.
When I arrived to the clean, bright, open office, the manager greeted me, listened to me, asked appropriate questions, got everything all set up for me, and I took off knowing that my car was (probably) in good hands.
The insurance estimate said that repairs should take about five or six business days. She was ready in five.
Here’s where Nalley shows their true colors. My stupid, horrible insurance company was asked, and had already agreed, to send them a bit more than the estimate was for because they’d found other issues. Things were approved, but my insurance company dragged their heels at every opportunity — leaving me without a car for ANOTHER WEEK!!! Nalley did their best to annoy my insurance company as much as I was (multiple times every day), until the paperwork got pushed through. But I have very limited availability to pick up my car when it’s done — and the account contact at Nalley had talked to me about it during this whole process… and she had listened and remembered.
When the paperwork did finally get pushed through and drove over to get my car, my account rep wasn’t there and there were no notes on file saying that I didn’t owe extra. Rather than pay the extra and fight a losing battle to be reimbursed, I left my car and went home. HOWEVER! My account rep called me, a few hours later, on her day off, from her home, to apologize for the mix up and for not leaving the appropriate notes on my file. Not only that, but because she knew that I such limited availability to retrieve my vehicle… she drove in (from an hour away), AFTER HOURS, ON HER DAY OFF, to pull out my car for me and close out my account.
Joy Waters is an amazing woman. She is a phenomenal account manager, who obviously listens to her clients and really goes above and beyond to make sure that they get the service that they need. I really cannot say enough about her — and the whole operation really. Everyone I dealt with was friendly, helpful, considerate, respectful, and in the end — my car came out looking just as beautiful as the day I bought it. Thank you, thank you, thank you!