Office Depot

Do not go here to print or make copies unless you have an hour to spare. Very inefficient process.

Some people get to skip the line at the copy center. Meanwhile the polite people stand wasting valuable time as other breeze in and out.

Don’t come here. Waited in line for 15 minutes to print stuff. Seriously understaffed

This Office Depot location is excruciating slow. I usually use Office Depot for their print services. The print services staff has no sense of hurrying or knowledge of how to expedite a line.
This past time, I thought I’d be smart and order my prints online for in store pick up. Bad mistake! It took me 20 minutes to get to the counter and then they hadn’t printed it yet. It was 10 hours after I ordered it, which was well after the guaranteed time.
After all that, I had the print services manager complete the order. He asked how long I had waited and just shook his head. No apology, no discount or refund.
Overall, avoid this location for print services. UPS and FedEx Office stores also provide print services.

I’m not really a fan of Office Depot to begin with, and this location is kinda small and lacks products and supplies. It could use a cleaning. The service is kind of lazy and not very informed.

Let me tell you about this great customer service! I went in today to get some photos enlarged and printed for an event tonight. Not only did they print test photos so I could check out the color balance (without charging me) they also cut and mounted the photos for me on foam board because I’m a little less than proficient with anything requiring straight lines. Mary was awesome and I really appreciated her help, especially because they were pretty busy at the time! I would definitely go back, but probably not during the lunch rush. My only real con is the limited parking. I had to park at Kroger and walk over… but, I could probably use the exercise anyway!

Honestly, I dread coming here unless it’s an emergency, I’d rather go to their competitors than come to this specific place.
Pros:
1. Edgewood Retail Area means lots of parking. That’s a pro I guess?
2. It’s got what you need, you just might need to really search for it.
Cons:
1. This is a pretty small story so expect the selection to be limited. You’re better off checking online first.
2. Poorly staffed and poorly trained staff. Most of them lack knowledge because they’re new or they just aren’t motivated to care. I’m thinking it’s a bit column A and column B. The last time I went here with a friend it was apparent that the guy ringing us up was pretty clueless. It took twenty, yes twenty minutes for him to figure things out.
3. Pretty messy in general. Lots of items out of place. Lack of caring by staff?
4. Prices are way out of range compared to other retailers. This is why Amazon is running the show in the world now. No one cares about customer service if you don’t make it a priority, thereby making them shop online. The printers cost how much? I can get that for half the price with free two day shipping with a Prime membership (which is definitely worth it).
5. The Teacher Appreciation Day gift bag = Poopy. I think the plastic bag it came in is for that use. The emergency by the side of road take-​a-​dump moment. Yeah, I also need a low quality pen or pencil and some little discount card. Oh yeah, let’s not forget a really cheap canvas bag because teachers never get those at all. You were completely outdone by your competitors. I went to the one Kroger did and got a ream of paper, post it notes, tissues, papers towels, you name it. Things were need in the typical classroom.

Office Depot, this one in particular, is never my first choice for anything related to office needs. I’ve been forced to visit this location a few times, due to proximity, and each time has been worse than the last.
I’ve had to visit a few times to pick up printer ink and 110lb paper. On that front, they’ve got all you could ever need. Oh, and more! Pens, chairs, scissors, desks, tablets, markers, calendars, and a liberally stocked candy/​snack section at the front. Priorities, folks.
What I can’t stand is the front desk at both the regular checkout and the print station. I’ve given up both times I’ve come in to get things printed. The sluggish incompetence of the staff behind that desk just made me blow a fuse. Something that could have taken five minutes took more then 20 for one person. Never again.
The front checkout is always a joke — Not only to me, but apparently to the staff. Every. Single. Time. I’ve had to wait for someone to come up to the register to run up my order. The cavalier attitudes of the staff is so unappreciated. I’m not high-​maintenance, but I don’t really appreciate being treated like a «buddy» instead of a customer. Instead of apologizing for waiting to pay, the staff jokes it off and barely acknowledges the line of annoyed customers. This has happened to me four times now.
If I can help it, I’ve had my last visit here. It’s just too much frustration to deal with. I’ll happily drive an extra 10 minutes elsewhere to pick up what I needed.

Lazy, incompetent & NOT worth your time. The printing is awful, the service is awful and the manager hung up on me when I called to complain. The store workers refused to call corporate and corporate workers refused to call the store to sort out an issue. Is this really how they run their company!!! By refusing to talk to each other? In the end we had to force Office Depot store manager to talk to Office Depot corporate billing. We physically had to send someone to the store to badger them to pick up the phone. We had to have our secretary 4 way call the corporate office, the local store and the person we sent down there. It’s clear they don’t want our business or yours so by no means should you repeat our mistake and work so hard to give them your money. Spend it at a better store with ACTUAL customer service.

Everyone who works here pretty much stands around and stares at you. If you ask a question they look at you like you are the biggest inconvenience. Jamal, the «customer service manager» has a bad attitude. The only person who was helpful was a young man named Shandon. I will probably never come here again.

Seven customer service reps standing around, but not one asked if I needed any help locating an item. Took 15 minutes to find someone to check me out at register. No wonder all the other customers looked frustrated. Recommend finding another location to purchase office supplies.

I ran in in a hurry with a return from another store. There was a life but Marquez could sense my panic and helped me out. Easy peasy return and great service. I have nothing but praise for the customer service from this team. Thanks guys! You saved my day!

I went today and had great service in a timely manner. I needed something faxed and printing and they did both quickly.

I recently had to make about 600 copies for an event. The event was in
3 hours, so I didn’t have much time. Jason, who works in the print department
was awesome! He helped me to fit the image on paper to maximize space and
and then he helped me to cut all the copies to create 1300 individual slips. He did
This all while helping other customers. He was very patient and hardworking! The cost was reasonable too. I will be using Office depot in the future for my printing needs. He needs to get employee of the quarter!

Everytime I come here fire printing services the service is super slow. There is no type of organization, such as pulling a number, to let the staff know what order the customers need to be seen and customers that arrived after others get seen first.

Sloooooooooooow. Don’t ever go there in a rush.

People do give this Office Depot a hard time — but darn it, it’s convenient. It’s a struggle to find a parking sometime, I’ve found that you can park around the side of the building or around back. They generally have all you need for office supplies but I find the customer service lacking occasionally.

Customer no service is epitomized here.
The clerk that decided to take some time off of his checklist marking to help me fax 6 pages did so with disdain and a speed set at slooooow.
And why does it cost $ 7.39 to fax 6 pages???
Whatever there are better places with friendlier service.
They will not be getting anymore of my business.

People give Office Depot a hard time, but I really appreciate it’s presence in the Edgewood shopping center. They always have what I’m looking for. For example, my printer is kindof old and Best Buy has stopped carrying the ink for it, but Office Depot still has it! They also have a much wider selection of office supplies in general and for an artist, that is extremely useful. Plus, you get 10% off ink and paper with their free rewards card. That’s pretty good since that’s what I’m looking for half the time anyway. Office Depot has exactly what you expect at fair prices.

Zero stars actually. Very rude ignorant staff… sorry, but this is true. Don’t go to have any form of printing done here. Not even simple text. These guys don’t know what they’re doing and perhaps this is why they develop a rude attitude for the customers. Go to east Atlanta copy or staples. Office depot is horrible. You’ll wait forever, even if theyre is no one qued before you. once you’re served, you’ll perhaps have to instruct the «worker» how to make a simple print from a word file while tippy toeing around their attitudes. Sad.