Optique At West Paces

I’ve been a customer for 15 years, and have only had outstanding service from Dr. Gavin and his team. They are knowledgeable and caring, and know how to meet your needs. Additionally, Dr. Gavin’s eye exam is on par, and even exceeds an exam you would normally receive from an ophthalmologist. His equipment is state of the art, and he works to stay on the cutting edge of advancements.

Dr. Cohen is simply the best eye doctor I’ve ever had. I could not be happier with the LASIK he referred me to as well.

Dr. Cohen is the best eye doctor I have been to in Atlanta. His staff is so friendly and he is very thorough in his exams and explanations. He is one of the few doctors that actually values my time. I was seen by him exactly at my appointment time and he had me in and out. I am so glad I was referred to him and I would refer all of my friends to him.

Dr. Cohen is without a doubt the nicest person. Actually, the whole staff is great! Been going to them for years and even have recommended them to friends and family who are now regular customers! If you ever need a thorough and professional eye exam, I totally recommend going to these guys.

Devin and Chris were amazingly helpful at helping me get fitted for new specs. Dr. Cohen was very thorough, professional, and kind. I would highly recommend Optique at West Paces to anyone in the market for new glasses.

Great doc, friendly staff and nice selection. Will be back for another exam next year. Even got me in early!

Optique at west paces is great! Dr. Cohen did my eye exam and was able to get it done without dilation. I was in and out in 45 minutes with none of the after effects of dilation. Technology is a wonderful thing! The whole staff here is friendly, knowledgable and welcoming. Great selection of frames too.

The staff was very helpful and friendly. Their assistance put me at ease. They helped me with insurance issues and replacement contacts. Truly appreciated them

Dr Cohen is great. He is super nice and good at what he does. The office is updated, clean and welcoming. I’ve always found the staff to be friendly and helpful.

Gavin Cohen’s passion is infectious. He showcases a level of quality I’ve not seen before seeing other opthamologists. Gavin uses the latest technology, and is very proficient in current eye practice.
There is an optional (non-​insurance covered) test that checks for a disease not often sought after.
I usually don’t enjoy visits to the dentist, eye doctor, etc…, but I always go home smiling after seeing Gavin and his staff. It’s not often you spend time with people who strive to achieve above adequacy.

Dr. Cohen is professional and thorough. He is knowledgeable and friendly, and he explains treatment options very well. The only negative thing about this office is lack of parking – it can be quite difficult to find a spot in the middle of the day.

The entire team is helpful, knowledgable and extremely nice. I have been using the practice for the last three years, and I don’t plan on leaving anytime soon!

Dr. Cohen is very skilled and knowledgeable about eyes and eye care. His staff helps take some of the guesswork out of glasses vs. contacts. They have many years of experience to assist and ease some of the questions and concerns around eyewear and eye care.

Dr. Cohen and the staff at Optiques at West Paces were extremely friendly and knowledgeable. I believe this has been one of the most thorough exams I’ve had. Chris was very helpful picking out frames and took his time with me and gave me an honest opinion. Lisa was also extremely friendly and I’m looking forward to returning to this location.

Eye exam was extensive, but efficient. Very friendly service and able to work within my complex schedule and provided a few extra «test» lenses since I was planning to be out of town for a month before the normal contacts order came in.

I was very impressed with the technology used at Optique. It had been several years since my last eye exam, and I was pleasantly surprised there was no eye dilation. Between their state-​of-​the-​art testing equipment and Dr. Cohen’s super vision knowledge, I don’t see the need to go anywhere else. Oh, and they are in network for my VSP :) Win. Win.

I have been wearing contact lenses for 30 years and I have never had as pleasant and efficient an annual exam as I had last week at Optique at West Paces Ferry. I was in and out in 30 minutes, the staff was very pleasant, and the optometrist provided an informative exam and proactively discussed options to consider regarding several new advances in corrective lens technology. I heartily recommend Optique and plan to use them exclusive as long as l live in this neighborhood.

Dr. Gavin is amazing! He removed a piece of glitter from my cornea, with zero pain, right there in the office! This piece of glitter was probably the world’s largest piece of glitter ever (and, just to clarify — The glitter came from those glitter ribbons when I was gift wrapping, not from moonlighting at the Pink Pony).
He also picked out the best pair of glasses for me that I just LOVE! I get compliments from strangers all the time about them. They have definitely become my signature ‘business attire accessory’! (Just in case you were interested, they were Paul Smith dark black frames, that have little pink trim on the inside… The logo is a little bunny on the right hand arm). Even though the frames were a tad out of my price range (and by ‘tad’, I mean I didn’t eat for two weeks to buy these) — BUT they were totally worth it! Best doctor and office hands down!

I went to Optique at West Paces to buy a new pair of frames, specifically Silhouette brand frames. I did a lot of shopping around and ultimately settled on Optique for a few reasons:
1. My eye doctor doesn’t accept my vision insurance plan (VSP), but Optique does.
2. Optique is the only store I visited in metro Atlanta that stocks Silhouette frames.
3. The store is conveniently located between my home and office.
Optique has its own optometrist, but I decided to stick with my current eye doctor of 7+ years because I like her so much. She emailed me my glasses prescription so I could use them to shop around.
A couple of my friends have Silhouette frames and I really like them. Silhouettes are rimless and super low profile. Optique has many different styles to try on. Christen helped me pick out a pair of frames, the lens shape, and frame color. She recommended frames for me based not only on how the frames looked and fit on my face, but also based on my prescription.
I didn’t purchase a pair of frames the first day I went to Optique because I was still shopping around. When I asked for the model number of the Silhouette frames, the staff was a bit reluctant to give me the info. I understood because they wanted me to buy the frames from them. When I got home and Googled the frames, I found the frames online for over 50% less. That was a big price difference, but I wasn’t surprised. Optique is located in a well-​to-​do area and the store name is a play on boutique — I kind of expected the frames to be pricey here.
Even though I found the frames online for much less money, the total cost did not include the lenses and the online retailers I checked did not accept VSP. So that is why, financially, I ultimately made the decision to purchase from Optique.
Side note: LensCrafters also does not accept VSP. LensCrafters prices are still pricey (for the nice frames) and comparable to Optique anyway.
I worked with Lisa throughout the purchasing process. It was pretty painless, mainly because I had my prescription ready and I knew what kind of benefits to expect with my insurance plan. Lisa measured my pupillary distance (PD) to verify what was written on my prescription. I thought that was nice.
My Silhouette frames plus high-​index lenses ended up costing me nearly $ 400 after insurance. Expensive (!), but that is the nature of the eyeglass business. If you want a pair of nice frames, you’ll have to pull out the big bucks for them. If I didn’t have insurance, I would have paid around $ 700. Ridiculous. The net impact to my wallet was also reduced a bit since I set aside money for these glasses in my flexible spending account (FSA).
It took 12 days for me to get my frames, from the day I placed my order to the day Optique called me to let me know they were ready for pickup. Both Christen and Lisa were great to work with. Both were friendly and knowledgeable and helped answer all of my questions.
Optique does not honor refunds. They will do exchanges, but only up to 30 days after you receive your order.
Overall, I was pleased with my shopping and buying experience at Optique. It’s a first-​rate, professional operation. I have been very happy with my new Silhouettes.

Big fan of Optique at West Paces. They were able to fit me in for an appointment with only a few days of notice and delivered a comprehensive exam, asking if I had any questions, explaining details of the terminology, and taking the time to make sure my eyes were healthy. Very nice upscale selection of frames and the prescription was spot on.
When insurance sent a hiccup in billing a month later, I called Optique directly — they were extremely professional and helpful. That extra mile in customer service completely earned my loyalty as a customer! I wouldn’t go anywhere else.