Performance Bicycle

Yes their prices are very low, but this comes at a certain cost: their employees are not very knowledgeable.
To make a long story short, I had a very negative experience because several sales associates and the mechanic recommended a bike that was entirely too large for me. The fact that I was about to purchase the correct size frame only to have them steer me to a larger bike is what I find most insulting about their error.
Having someone stand over a bike is a very amateur fitting method, but it’s standard procedure at Performance Bicycle.
It’s true that local independent bike shops are more expensive, but that’s because real bike shops have real cyclists selling really good bikes. Performance’s most popular brands is Fuji, which is good but definitely falls in the category of value brand, so it’s best for entry-​level riders. Serious cyclists who visit Performance should only consider bikes from Ridley, which is the single line they carry that could compete with higher-​end brands.
If you must go to this store to purchase a bike, make sure either you or someone with you knows a lot about bikes. Be careful, the salespeople will say anything to get you walking out the door with a bike, a loyalty card, and an extended service contract.

Great place. Customer service is great. No pressure by sales associates. And Terri is awesome!

I came into the store sort of miffed that my crank was skipping and had paid for the «drive train cleaning» a few weeks before. I thot that included replaceing the ball bearings in my bottom bracket (can you tell I’m not very mechanically inclined?). Jake the technician, didn’t tell me I was wrong, he just took my bike and carefully ck’d everything, pedals, cranks, chain, he even found that my front brake pads were misaligned, and 7 mo ago I had paid Bicycle South’s Tech — Kenny $ 450 bucks to get my bike «like new». I don’t think that happened if he missed something easy like brake alignment. So my point is, Jake could have reacted differently but he patiently waited on me and fixed my issue (it was the bearings in bottom bracket, fixed my front brake) and upon reflection, I realized I was being a «dick». Sorry Jake! Also I want to give a shout out to Scott, who’s always there with a big smile and points me to the store’s best deals on what ever I came in for. I have bot all my bikes from PB, it’s close by, prices are good — espec if you join the perf bike club.

Great bike shop with a wide-​array of bike choices. Mountain bikes, Commuter bikes, Road Bikes and some track and triathlon bikes.
They have a great apparel section with everything you need for any type of bike riding. Affordable prices and they also have nice quality for the pros.
Most of the staff is knowledgable and are glad to lend a helping hand in any decision you need help with.
Group rides– Saturday beginner ride is AWESOME
Sunday intermediate/​beginner ride, they ride is tailored to the people riding NO DROP ride with lead and cool sweepers.

The staff at this store are amazing! They are so helpful and friendly great customer service from the front to the back. The sales team and the mechanics are fantastic and exceeded all my expectations.

Some employees are amazing — true bike enthusiasts that will stay late to help you out and make sure you’re well set up. Others are just so so and will take 30 minutes to make a simple return.
This place has great prices, and I would go here to buy accessories. Buy a bike here only if you already know what you want, looking for deal over the right bike, and are willing to get it fitted elsewhere. I wouldn’t mind buying a cheap bike here, but for a road bike, go to a local bike shop.

I have been in twice and both times an employee came and helped immediately. They have a huge selection of bikes and all the add ons and a service department. They also have a small selection of biking clothes but have a lot online. So if you have a style or brand you like,
Try online. The guy who helped us even took some time so explain how to keep our bikes running well, inspecting the tires after rides for little things the tires have picked up (like glass).
I have been to a lot of tiny bike shops around Atlanta, this store is 10x the size. Give it a try

Bought a $ 600 GT Mtn bike for my 13 yr old who is not a big biker and had to bring it back twice in 3 months. I went here because i thought it would be better than average but I guess its a cheap piece of Chinese crap and could have saved $ 200 at Dicks or Sport Authority. Bottom bracket replaced and service was quick but what’s next? REI or a smaller bike shop next time.

Awesome place. Very knowledgable associates. Bang for the buck. They have wide variety of all carbon bikes for very affordable price

Update: Maybe I was being too harsh on my initial review, based on just 10 or 12 visits, so I popped in on Thanksgiving Saturday to check out the holiday sales. A jacket I liked on the SALE rack was marked down to $ 79.99 from original price of $ 84.99. WOW! Merry Christmas everyone! And like always, not a «Hello» or «May I help you» from the staff. After browsing for 15 minutes, I walked out. Cashier didn’t look up. This store blows.

Great bike shop. Too many house brands on iems. Overall a great bike supply shop. I like being able to order on-​line and then pick up at the store with no shipping cost.

I’ve purchased 5 (now six and a trail-​a-​bike) from this Performance location over the past 5 years. They’ve got a great crew there. Scott, the manager, is really serious about providing good service. Neil is a cycling enthusiast and loves to share what he knows. Great folks. Here’s the thing about this store: They can get busy. If you go on a perfect 75 degree sunny spring Saturday the place will be mobbed. The crew will do their best but there just aren’t enough people to go around. On one of our prior purchases they were stacked. At their recommendation we put the bike we were interested in on reserve and we came back on a Tuesday night. We had the store to ourselves and their full attention.
Scott did something great for us recently. We purchased a bike for our son last year but didn’t take advantage of a discount that we could have. He checked the records and then rolled the purchase back and re-​ran it with the discount. We received a generous savings for his effort. That is the kind of service that keeps customers coming back.

OK for beginners or for necessities in a pinch.
My main problem with Performance Bike is this. They’ve been shifting much of their stock to their house brand, so you see more and more Performance branded stuff, and less and less variety /​other brands. I own some Performance stuff, some of it is good. It tends to be on the basic /​beginner end of the spectrum. Mainly, I like variety and choice, and this store seems to be moving away from that.
For commodity gear, I prefer REI these days. It’s more expensive, but it’s higher quality. For specialty gear I like Bicycle South.
These days I visit Performance rarely.

After having major surgery on my knee in May, I was in the market for a road bicycle as running had too great an impact on the affected joint. I had never bought anything more than a department store bike — knowing relatively little added to my apprehension about spending 100’s of dollars on my 1^st big boy bike. Fortunately, I found Performance Bicycle after scouring Craigslist and various local bike shops.
The service at PBC at least matched (and most times, exceeded) the service I received at other bike shops. I worked with two different stores (Roswell and N Druid Hills) to find a bike that suited my criteria and even came in multiple times to test ride bikes. Every step of the way, PBC was fantastic and never pressured me to make a decision (or even buy from their store). I ended up on a Fuji bike that I’m extremely happy with — it was marked down to $ 550 from the list price $ 900 (the price that it was retailing for on Fuji’s official site).
I’ve even attended a few how-​to clinics PBC sponsors for free since purchasing my bike. Best service, price, and selection!

I’ve shopped PB online for years. This was my only experience dealing direct with one of their box stores. As a big chain, PB provides wide selection, and generally good in-​house brand products. In fact I bought a new higher-​end Scatante road bike on this visit – on clearance, I should add, making it a good deal. Otherwise, the deal would just have been average.
The folks in this store were consistently knowledgeable, and most were friendly, especially the guys back in the service dept (an exception to my overall experience in Atlanta, where I’ve found people to be mostly cool and quite «city-​like»). Biggest problem is sales staffing levels– almost as hard to get help as at Walmart! Yesterday, even though parking lot was half empty, I shopped for a full hour in shoes, clothes, & accessories, without ONCE seeing a sales person. At checkout, I stood in line for at least 10 minutes. Once I got there, I was well and professionally handled. I would return, but with lowered expectations.

You might tell me that this is a horrible big box store that kills local businesses. Ill tell you that Ive never had a bad experience shopping here and if they don’t have what i want when I’m there they have always given me other local suggestions to call or head over to if i need something right now.
Ive purchased 2 bicycles from them, and both were correctly assembled and dialed in so that I didnt need to do anything other than switch pedals when I got home.
Great place to pick up shorts/​bibs or jerseys for that cycling addict on your shopping list. Ive always been a fan of their brand of bibs and find that their chamois is just as good if not better than some of the more expensive options.
If you dont know what youre looking for or dont want to listen to the internet the staff here are generally very knowledgable and courteous and very willing to break things down for you, from bikes to shorts and helmets to tires.

You can definitely get a good price on a bike here, but be warned, it may not be put together properly.
Apparently the bike that I bought there (fully assembled), had the incorrect size rims and tires on it. They were too large and kept hitting my brake. It took 3 visits to the service department for them to figure that out after having my tires pop on me (luckily only 1 was actually on a bike ride, the other was in my car 10 minutes after picking it up after they supposed «fixed» it). Also the chain hits the chain guide which I will be taking it into a different bike shop to fix. The employees in the store do not give proper customer service and apparently they sell bikes pieced together with parts that do not work.
I do NOT recommend using this shop.

Scott really knows his bike stuff… extremely knowledgeable & customer friendly.

While many people consider this place a ‘chain’ bike shop, Wes & I love this place. They are super helpful and have a great selection of their brand and name brands. We bought my Fuji bike here and I get free tune ups on it forever… Any clothes you buy you can return and they have a satisfaction guarantee, which my husband took advantage of with the gel shorts he was not loving.
Clif bars, gel packs, bike lights, helmets… all regularly on sale.
My only complaint — too many emails from them.

My last experience at performance bicycle was that of dismay. There was no one to help me even though the store was next to empty. Once I looked around every price covered with overpriced merchandise, I found someone who worked there and was help. The assistance I got was pretty good, but in the checkout process the two tires he pulled did not match and I had to wait more. In the end, PB is like Best Buy of bicycle gear. Sure its overpriced and you can always get a better deal online, but if your favorite mom and pop bike store is far away, you need the part immediately, you kinda… sorta… have to go here.