Petco

I will never again buy my dog and pet food from Petco after watching the video of the man beating the dog while trying to trim his nails in their grooming salon. The Grooming Manager, the General Manager and the idiot groomer should all be fired. Petco only cares about money, not the welfare of the pets that go there.

The dude beating the Dog while trying to trim his nails should be arrested and Fired immediately. Another reason I do not shop or patronize Petco. I take my Dogs to our Vet for all services and if needed get them sedated for nail Trims. This incident (all over social media) should be investigated. It’s giving all Petco’s a Bad Name. Petco on Roswell Road… Atlanta, GA. BEWARE !

This place does not even deserve one star! There is a video of an employee «attempting» to trim a dogs nails and he is yanking and pulling on the dog trying to force him to comply. This employee should be stocking shelves and not grooming animals! Apparently the manager was advised and stated that she would try to speak to him so maybe there need to be some calls to their corporate headquarters!

The girl who help me with the fish was a butt! I don’t know what she was doing when they called for her help but when she got there was was not happy. When I asked her to get a bamboo shrimp she pretty much destroy their while tank trying to catch it. I really thought she was going to kill it but overall it wasn’t too bad there.

I will never bring my dog to this location for grooming again drop off time with an appointment 1:30 pm the given time was to be 3 to 4 hours so when arriving at 5:30 & being told Vino still wasn’t ready was not thrilled especially on a first visit. Left in limbo I finally get a phone call from management at 7:45.
You must pay first (basically your dog is being held until you do) after speaking to the manager about the time issues and getting annoyed with having my time wasted finally had to ask «can I have my dog? » Following the manager to the grooming area Vino was brought out & Immediately noticed that he had a spot on his head a bit bigger than a quarter that was bleeding. We all saw it and it could not be explained by anyone, the groomer working on him (Barbara ?) at one point tried (a failed attempt) to say «he must have come in with it.» This comment was shot down as she fumbled for another.
Payment was returned, they took my name and phone number and Never even called to check & see if he was o.k. or not.
Overall experience awful, It’s a good thing Petco «price matches» food & treats because this will be the only reason for stopping in from here on out.

This one on Roswell Road is a fairly new location. Petco is OK… but I wouldn’t say they’re the greatest of pet stores. Anything is better than Petsmart though. If what the person before me said about the fish is true that’s a shame.

If you are looking to buy fish, I would advise avoiding this location. And while I realize that fish and fish lovers are always going to be shortchanged at any large retail animal store, this place was just sad. Almost all of the fish tanks are terribly overcrowded with fish vs. the size of the tank. Several of the tanks contained already dead fish (sometimes more than one per tank). We bought a total of 10 fish (Should have known better after seeing dead ones, but Ces’t la vie). Of the 10 we bought, there were 3 separate species from 3 separate tanks. We acclimated and placed them into two separate tanks at home. And within a month’s time 7 out of 10 are dead. So it’s unlikely that the fault was ours since these are established tanks that house fish we have had for several years, especially when you consider they were obtained from separate tanks and put into separate tanks. So at the very least, some of their fish are unhealthy, and at worst are carrying diseases or parasites. Customer service was a joke; they had 2 people on duty. For a store that has more than 5 departments and a property that size, that is seriously deficient. The cashier that had to help us couldn’t tell a male from a female (even after we explained the difference in fins, tails, etc.) So don’t be surprised if you wind up with unwanted babies if you buy several of a species. And while I didn’t shop excessively in the caged animals section, I did note several of them fighting and injuring each other in the close captivity tanks, with not enough employees to check on them, or break them apart. What child want’s an animal that’s been injured by its tank mate, or has learned to be that aggressive? The only thing working in the store’s favor is the fact that it is well-​organized and extremely clean. Perhaps if they hired enough help to care for the customers AND the animals, it might become a better store. Until then, I suggest using it mostly for animal supplies, rather than a living animal.