Residence Inn Atlanta Midtown/17th Street

I stayed here while I was working in ATL about a month ago. The first thing I judge a hotel on is the check-​in process. Since I was transitioning from one hotel to another (personal trip into business trip), I called about an early check-​in. They said they would be able to accommodate, so a great start out of the gate.
Upon arrival, there were no hiccups. Got my room key and I was on my way. I am not sure if all rooms on all floors are like mine. But it had a very industrial, open ceiling. I like that for some restaurants, party venues, etc. But it made the room not seem as nice for the price I was paying. Judging by the pictures I have seen, this is not typical. The TV also was cutting out continuously. I called down about it a couple of times and it didn’t seem like anything changed or done about it. I was not in the room a tremendous amount. So I didn’t press the issue beyond that. Just dealt with it when it happened.
The happy hour they had was nice. Small bites with wine and beer… all complimentary. That was probably the best thing about this hotel. The breakfast was typical hotel hot breakfast. Not great, but it did the job. Overall the experience was A-​OK. And since that is what Unilocal gives the 3 stars, that is what I have gone with.

The Residence Inn has stepped up their game. The hotel looks great. I stayed in the 2br with my family for two weeks. The valet service was excellent. The guys are fun to talk to and always greeted us with a smile.
I would be happy to give more than two stars if the customer service was better. I left a few clothing items in the nightstand. After following their ridiculous instructions to go to a website and fill out a report (
), they never got back to be. I have called three times and no follow up. Unacceptable. I will not be staying here again.

This hotel was just what we needed!
On a recent trip to ATL, Residence Inn Midtown/​17^th Street was one of the hotels where there was a block set up. When we arrived at the hotel, we were really impressed with how centrally located it is. There is really no reason to drive anywhere as there is a ton to do within walking distance.
We had a few interactions with Will at the front desk. He was super friendly and helpful and really made our stay special. It was my birthday the day we checked in and my friend had the staff decorate my room (nice touch).
The room was spacious (queen bed and a pull out couch) and breakfast was included. I cannot comment on the breakfast as we went out both days, but the coffee was good! I really had a great time at this hotel and would consider staying here again on a future trip to Atlanta.

We’ve been here for work over a month now. This place is super super friendly and helpful. If your needing help for anything extra in town ask for staff named Malcolm. He’s super super friendly n cool and goes out of his way to pint you in the right direction and help! Plus they have great FREE ICE COLD bud light and wine. Dinner n even sometimes a food truck 3 times a week!
This is a great place especially if your here for a period of time!
Ps. Malcolm should get a raise!
The only thing this place is missing is some kind of much needed pool :)

I stayed for literally less than 12 hours in the hotel this past business trip. It’s not as ideally situated to my preferred MidTown restaurants, but the room is clean and comfortable.
2 SLOW elevators service the whole building. The wait time was a little ridiculous. Free breakfast. $ 30 valet/​parking cost.

I stayed here on 4÷4÷15 to 4÷5÷15. Overall, the hotel was extremely nice. However, there are a few issue I had with my stay. First, the breakfast. There clearly was not enough staff. There was one greatly overworked individual visible. I went down to eat at 920 and almost everything was EMPTY. Used plates were scatted all over the area — the garbage was full. It was clear to most that the sole worker was doing her best. She occasionally brought out a few items, which were depleted within a minute by the waiting costumers. For example, 6 yogurts were brought out. Never was the empty sausage container, bagels, bowls, fruit, or milk replaced (there was none!).
One gentleman with his 3 kids arrived for breakfast at the same time I did. The whole family was hungry and pretty disappointed. He stood by thinking an improvement would result; however after 10 minutes he then took pictures and went down to the front desk to complain. I spoke to him and he said they told him «well breakfast is almost over»… This was at 0945. A staff member, who looked like management then came up and looked around. He carried a few items into the kitchen and I saw him on my elevator ride back — after I gave up on my breakfast. This was pretty sad to see… I do not know if he was a manger or not; however, regardless… He essentially did nothing and walked away. If I was the manager of the hotel and informed of this issue; I would have been busting my butt — at least trying to help!
Anyways, I contacted the hotel via their corporate email. I was offered 10k Merriot points. I was not going to post this review — until a month later I noticed that I was charged for the valet parking (which I did NOT use). I called 3 times trying to clear this charge. I was told I would be called back — by the manager — and I never was! I do not have time to screw around with this anymore — So I ended up just disputing it with my credit card company… This may have been the last straw with this hotel… They do not seem to have things in order!

I visited back in January and figured I would give them a third (and possibly last) change to redeem themselves from my previous stays. When I arrived, the front desk staff was pretty friendly, and I thought that maybe they have redeemed themselves. The room they gave me was an updated suite, and I started to relax a bit.
Then the shoes dropped.
I originally planned to stay for two nights, leave for a night and then return to this location. However, because of what happened I cancelled my last night. What happened? I’m glad you asked. I left the hotel early the first day there and stayed out pretty much all day exploring Atlanta, meeting up with friends, what have you. When I returned to the hotel at 3:30pm to prepare for a conference call, I found that the room had not been touched by housekeeping. At all. I went to the front desk to let them know that housekeeping had not refreshed the room at all, and that I was fearful that they would barge in and interrupt my call after 4:00pm. The desk staff apologized and radioed housekeeping, which arrived at 3:50pm — ten minutes before my call. They left just before 4:00pm, and everything went on as scheduled.
The next day, however, was a different story. Housekeeping decided to come earlier, however COMPLETELY DISREGARDING a «Do Not Disturb» sign on the door and WITHOUT knocking, they simply barged in. Fortunately a friend was sitting in the living room and stopped housekeeping from coming in — while I was in the shower. Had he not been there, housekeeping may have gotten a show they hadn’t bargained for.
I went down to the front desk after that and not only told them how disappointed that I was, but that apparently Do Not Disturb signs mean nothing and that because of that, I would be cancelling my last night there and staying elsewhere. Their solution? Give me 10,000 Marriott points, an apology, and send me on my way.
I appreciate the points, but because housekeeping has screwed up multiple times, and (from my past reviews) staff seemed indifferent, there will not be a 4^th time for this location. I recommend skipping it if at all possible.

Really nice hotel located in Midtown. They do have a valet that you must pay for, but the valet service is great. The people are very nice, helpful, and patient. I will admit that the pullout bed isn’t that comfortable, but the room itself is nice and spacious for something you’d find in the city. They also have a nice little dining area where they serve breakfast. I would recommend this place for anyone looking for a place in Midtown, that’s within walking distance of a few restaurants and other things.

The stay was okay! The customer service was lackluster… The breakfast staff were very pleasant. The valet was good. The room was fine, but the cable service was horrible and the walls were too thin!!! Management was accommodating…

I stayed there for 17 nights while visiting for work. Everyone was very friendly and helpful. Because of my stay, I was able to use all of the amenities the hotel had to offer — Free WiFi (OK speed) in the rooms. They have a Laundry room with plenty of washers and dryers, however, it costs $ 3 (wash and dry) for each load. They gym is small, but it worked fine for the minimal time I had available. The common room/​breakfast buffet was clean and well staffed. Parking was easy, however I don’t know the price, as my work paid for it.
Why (3) A-​OK stars you ask?
— They charged me $ 1 to make a local call
— Electric stovetop with no oven (in the 1br suite)
— The cleaning forgot to replace my towels – They took the used ones, and left me with nothing. I called to have them replaced, it took 2 hours. (only had my room cleaned 4 times)
I’d use them again, but I would explore other options as well.

I was recently in town for a conference with three other people and fitting four people into our room while also being on a student’s budget was convenient and extremely comfortable (thanks Priceline for finding is a cheaper rate!). Even though two of us slept on a pull-​out couch, there was more than enough room to get around in a one-​bedroom suite. I stayed in a Residence Inn near Philly fairly recently and I have to admit that I was a little afraid of what I’d find in Atlanta, but I was pleasantly surprised to find this hotel in the middle of midtown Atlanta amidst museums, tourist areas, and restaurants. The area isn’t nearly as commercialized as Buckhead nor is it as urban as the downtown area; instead, it’s the perfect balance of city-​meets-​residential.
Their free daily breakfast is hot with a wonderful assortment of options, and staff is extremely helpful, friendly, and accommodating. I had mentioned to someone working the front desk that I was extremely impressed with the amenities and furniture at this particular Residence Inn as my experience in the past had me expecting the worst. Despite the relatively new-​looking furniture, he informed me that they’d be replacing all the furniture at the end of the year. Impressive, yet sort of unnecessary. It’s clear that they maintain this hotel very well and I look forward to returning if I ever find myself in Atlanta again (using Priceline of course).

My friends and I were a «walk up» reservation after I did a little online research and found a room with 3 beds for around $ 120. So, the guy informed us that room was $ 150 and I told him the price I found online. I was happy, when he agreed to give us the lower price, but when we got to the room, clearly, there were only 2 beds. I went back to reception, explained what I wanted again and showed him the online price from my phone. «Oh, that’s the Residence Inn two blocks away». I don’t think his intention was to scam us, but I did feel a little cheated.
However, the room was nice except for the loud ventilation system that kicked on every 30 minutes or so. AND, they had free appetizers and alcoholic drinks from 5 – 7, which made my friends very happy.
One last complaint… why they had the air conditioning on when it was 30 degrees outside, I’ll never understand.

Stayed here recently for a business trip. Mainly, I was impressed with the staff. They were all (from reception, to housekeeping, to other personnel) extremely friendly and professional throughout the week. They seemed to always go out of their way to help me with specific needs/​requests providing top-​notch service. I also was impressed with the room. It was very clean, fresh, and offered good amenities for someone staying at length. There was free wifi, semi-​kitchen, full-​size fridge/​freezer, microwave, etc.
Outside the room, the hotel didn’t have a lot of amenities (bar, restaurant, etc) but they made up for it with the free happy hour in the common room. This was a fun thing to look forward to each night and featured free beer/​wine, food, and pool table. The staff hosting this each night (specifically Henry) were awesome and made the experience that much better.

This Residence Inn is well located if you’re museum going. It is only a block away from the High and the Design Museum. I lucked into a smart move: park your car in the lot just one building away from the hotel, in the middle of the block, towards the museums. It is cheaper than parking in the hotel garage and, if you check out and then go to the museum like we did, you won’t have to move your car and continue to save money on parking!
As usual with Residence Inn, they try to make money with ridiculous parking fees. The parking here was $ 20 per night and the garage was kinda funky. I turned around and found the lot mentioned above — which was about $ 15 (I think) per calendar day.
Our room was «okay», but everything was in need of some maintenance. It was clean, but there were lots of «little issues». The toilet in our room broke… I managed to fix it by messing with the water pressure valves, which seemed to be screwed rather tightly so the pipes wouldn’t make a bunch of noise (but the toilet wouldn’t flush!) The hideabed was very lumpy, such that the children who slept on it were in a foul mood the next day. Some of the lights in the kitchenette were not working. One of the main elevators had been converted to a service elevator… the door opens and you are confronted with vacuums, carts, cleaning supplies, etc., that had clearly been stored there for awhile… that was a bit odd.
So…comfy for people who have a proper bed, well located. Worth the money if you win a Priceline bid (I paid about $ 70), but not full price. I would have been really angry if I paid the rack rate of $ 189 for this… and had to fix a toilet to boot!