Satellite Landscape Service

I write this review after some thought, and I must honestly say that I’ve never had an experience where I was talked to in such a way as a paying customer that really had me heated. I paid for a full landscape job that cost me over $ 6,000 which consisted of a full lawn top dressing and aerating, deep trenching all mulch beds, removing old mulch and replacing with upgraded mulch, installing flower beds and adding full bright color flowering as seen in office parks, as well as installing landscape lighting in the front of the house, on several trees on the side and in the backyard facing rose bushes that were also requested to a back wall facing my patio for a more aesthetic appearance.
1. First I was told that the long strip of grass adjacent to the curb that is part of my entire yard was not mine and would not be sanded and aerated when I noticed that it was not done??? I had to remind him that my mailbox is on one of those strips and who’s land did he think it was and who does he think cuts that long winding strip of yard? After several conversations he begrudgingly agreed to do it, but stated that he would not aerate it, even though I paid for a full yard aeration.
2. My rose bushes that I had installed were put in with absolutely NO roses, and to this day no roses still exists even though they are watered 3 times a day. I asked for bright colored vibrant roses (Reds, purples, and now I’m looking at bushes with NO flowers at all. I asked for full grown rose bushes with roses! Now, I’m looking at bare bushes everyday.
3. I had to fight on more than one occasion about the flowers that I wanted. I still never got the full compliment of colors that I asked for or the type of flowers in several places, and I also expected FULL beds of flowers and specifically stated I wanted NO SPACES in the flower beds in the initial estimate. I ended up with spaced flowers, the wrong colors and types on some, and was told his written list did not have what I WANTED and paid for and that the flowers he put down would eventually grow and fill in. Two days later the Marigold flowers started dying and I was instructed that my sprinkler system head was positioned in such a way that my sprinklers probably were not hitting those even though other flowers in this same bed were fine, and to hand water them for a week and if there was no change he would replace them. Well of course there was no change and he again tried to frame the problem on me and said he was doing this as a favor to me even though he claims a 7 day guarantee on his flowers. He replaced SOME of the dead flowers with ANOTHER batch of un-​grown flowers and told my lady that these were all he could find. It’s funny, because several flower shops in my area have fully grown flowers falling out the door, but he says he uses a different supplier.
4. I had to demand the correct black mulch be installed as he initially bought in course mulch and the next day came with powdery mulch that looked like coarse sand and asked me if I was okay with the difference. I told him it is obviously different from the mulch he had already installed and he asked me what did I want from him. I told him I needed the same type mulch so that I’m not looking at 2 different types across my yard. He then gave me a frustrated look and came back the next day with the correct mulch.
5. His lighting and sprinkler pro (Metro Sprinkler & Landscape Lighting) to this day has not called me back after several attempts to have him come back and readjust some sprinkler heads that he calibrated and move landscape lighting to point to the rose bushes (with no roses) and not towards trees that are in my yard. I am still waiting for his return call which is over a week now.
Bottom line– Be very weary when doing business here. This guy does not listen to his customers and will turn the problems with not doing what you ask for onto you. I eventually got about 80% of what I paid for, but he’s far from a true pro, even though he continually states he’s been in the business for 26 years. I now have to go and buy the flowers that I want that are actually fully grown, and put them in myself. Lesson well learned…