Sephora

I don’t like this Sephora. I remember when they used to be on the 2^nd level and now there’s on the lower level with their own entrance oooh how special. The service is really bad. You can’t get anyone to help you except when you get to the check out line which is usually long and to make a return, they give an attitude which is unlike Sephora. Out of the 2000 items i buy from you guys i cant bring back ONE? Chill TF out.
Also, the makeup stations are either bare or messy even though the location is new (er). Im not exactly sure what they’re doing since they’re not helping clients?
Surprisingly, I would rather go to Lenox Square Mall Sephora than this! They’re busier but at least they actually have clean stations and i can grab a smiling face to help me out. They also have a great lady who does the makeovers which happen to be free for Rouge clients.
I think this is my least favorite Sephora in GA and ive been to all but 1.

I was in yesterday and I have been looking for a very specific lip color for the longest time with no luck. I have been feeling like maybe it’s a color I made up in my head that no one actually makes and I’ll forever be mixing colors to get it!
So I had a million test colors on my hand when I was approached by Melanie. She listened to me try to explain what I was looking for, and helped me pick out a few shades to try on. All of them nice, but not quite what I wanted. She told me she would be right back as I was scrubbing my lips off and she came back with a color that I would have never tried because it looked a bit too brown, but she insisted that I give it a try because it would look less brown once I have it on my lips. It was a miracle!!! She found the perfect color that I’ve been driving many people crazy about!!! I must say that Melanie is a great asset to that store. Her customer service is amazing, she is honest and patient. I will always go back to that store because of Melanie!

EXHAUSTING, (BUT IN A GOOD WAY)!
This is a large cosmetics store that carries various collections including special collections, (Black Up) for women of color. I have found that the major collections such as MAC, Lancome, Bobbi Brown, Bare Minerals and many others carry an extensive selection that includes choices for women of every color so you don’t really NEED special collections. Ironically, I found that the Black UP products were the weakest because when the rich royal blue was applied to my daughter’s skin, it looked like a navy or charcoal gray and it didn’t seem to have much staying power. The color was easily dispersed with just a slight touch.
When it comes to make up, women tend to stick with a particular brand that works for them. Since we were shopping for new options, we discovered the Make-​up Forever section which seemed to have some great products. Everything is available for testing. I just enjoy touching products with my bare hands in order to evaluate the richness and the ability of the items to actually stay on the skin. I also like seeing how true the color is on the skin. These products were the best in terms of rich composition and longevity, the were rich in pigment so they deposited great color. They were also not easily removed which means that they will wear well. This line was our favorite.
In each make up section, you will find a cleansing station that has what you need to remove the makeup and clean your hands.
This store is extensive and has everything you could possibly need when it comes to cosmetics, skin care, and beauty supplies. Plan to spend some time here especially if you are new to the store or unsure about what you want or need. You may want to save time by doing a little research before going because the shopping process can be exhausting. This store was well staffed today and my daughter and I had an enjoyable time just exploring and experimenting. This is a great shop for mothers and daughters and girlfriends who just love experimenting with makeup and other beauty aids and supplies.

Located inside Perimeter Mall, just like every other Sephora, the set up is about the same. The only thing about this one is that it’s not a big as the others. I came here with my sister and she was looking for a specific item, so as she was looking for the item, I decided to walk around and see if there’s any new arrivals. I walked all the way to the back and there was a lady walking around in the back that asked me if I needed help finding something, so i told her «I’m just looking around». I guess she took my word and automatically think I was looking around to steal something. She literally followed me around the entire time until I turned around and asked her «do you think I’m gonna steal something ?». She replies by saying, «no no, don’t take it that way, Im just doing my job». If that was the case, then why was she following me around until I noticed her right? So I went to tell my sister the lady is making me very uncomfortable and that I was going to leave the store but she told me to just give her a few more minutes, so I did and I walked around again, but this time the lady went to my sister and told her something about me, but my sister had no clue what was going on. Moral of the story is that, the store is too small for anybody to even try to steal, why do the people here act like that ?. When you go shopping, you don’t want anybody following you around thinking you’re going to steal from their store.

I have finally figured out why I hate this store so much.
Love the selection and the fact that they give me small samples. I can go home and test skincare products on my sensitive skin before wasting $ 20 and upwards on new products. That’s the good news.
The bad news is standard poor customer service by no-​reason-​to-​be-​snotty sales people. It’s actually contradictory. They have a high ratio of sales people on the floor to customers. So sales people really are trying to sell you stuff and suggest items.
The contradiction is that once I have something in my hands, I’m watched intently to make sure that I don’t steal it. Maybe you shouldn’t push product on me if you won’t let me roam your store in peace! Or maybe you need to set-​up lockers behind the cashiers to make sure the potential purchases are stored away from our thieving hands.
This spying on customers might be more of a problem for African-​American visitors to the store. I haven’t checked with Caucasians to ascertain their experiences. It’s hard for me to imagine that this happens to everyone. If that were true, the store would have woefully low numbers of customers and sales. Instead, there’s always a line at the cash registers. On second thought, I rarely see other African-​Americans in line with me. Maybe people have figured out that this place is not hospitable to us.

Every time I come into this store, there are at least 2 – 3 girls who brought their terrible attitudes with them to work that day. One blonde chick with a shaved head on one side and specifically the blonde with the high voice — tend to be the cashiers. They are clearly not meant to be working with customers as their tone and demeanor are truly off putting. As I stood in line both yesterday and today, I watched as high-​voice treated each customer as though they did something wrong. I dreaded my turn. Luckily I got the other cashier, where I unleashed a $ 150 purchase. Come to find out when I got home, they advertised my product at the totally wrong price. Today I brought it back for a price adjustment and you would’ve thought I committed murder. I got pissed off polly the cashier from yesterday. Complete cu*t. I have actually never written a review and that’s how awful her and her «manager» were. Making it out to seem as if I were the confused one and refusing to offer any alternatives. Just completely incompetent of having a respectful customer to associate conversation about what happened. It was instant chaos to them. Certain IQs can only handle so much at one time I guess. Have fun losing all your customers, grab some ice cream on the way home… life’s not that serious crazy ladies.

I visited this location on a quiet Wednesday morning shortly after the mall had opened. I was interested in trying the Sephora airbrush foundation as I have read many fashion bloggers rant and rave about how it is the exact same as the Dior Airflash I have been using… but for $ 40 less. a young girl kindly tested it on me and answered any questions I had. I was greeted by almost every employee working when I was walking around the store afterward.

If I coould give This Sephora 0 stars I would, it’s located inside perimeter mall. Very rude employee I will never go back to that location anymore

Normally, I like visiting Sephora — I usually go to the one at Lenox. However, I was at Perimeter last week and decided to wander in to pick up a few things. This is the first time I’ve been here since they moved. Not sure how long they’ve been open, but they seem to still have ALOT of kinks to work out. Trying to check out took forever. There were only 5 people in front of me and two registers open– and I was in line for more than 15 minutes! I think they also need to work with the salespeople on their customer service skills a bit more. As I strolled by the Phyto area, the saleswoman tried to engage, telling me (very loudly) that their hair mask would be «good for my colored hair.» Okay, maybe I’m weird about this, but I don’t think someone should assume or point out that a woman’s hair has been color-​treated (unless it’s bright green or something, maybe). I didn’t ask her about the products, I was just walking by and she yelled this out rather loudly, which I found slightly insulting. Maybe I was just being overly-​sensitive, but it seemed quite odd. Towards the front of the store, another saleswoman asked if I needed help and I explained that I needed a brush roll for travel-​sized cosmetic brushes. Although she tried to help, she clearly had no idea where these were and if they even sold them. She asked two other employees and no one seemed to know. I think I’ll stick with the Lenox location.

I’m really impressed with this store.
I stopped in about 3pm today (Tuesday) and there were quite a few employees working. I thought they must be preparing for some after work rush, because there were not very many shoppers yet.
Melanie stopped by and asked me to let her know if I needed help finding anything. Actually, yes. «I have this crappy concealer from some grocery store aisle, and despite it being „Light Pale“ in color, it is too dark for me.» I have decided that being 30, I should spend a little more time and money taking care of myself. So, I was okay splurging for some makeup, even though I don’t wear it daily. (Which actually might be why I was okay with splurging… it tends to last long for me.)
I told Melanie I wasn’t looking for all-​over concealer, just for spots and under eyes. She brought me straight to a particular product and dabbed a little on my hand to show me how soft it is. Not greasy. Then she put some under my eyes, and asked me to pat it in lightly with my finger; not bad. I think I’ll go with that. She then suggested an eye cream to help my dark circles. She basically told me, «You’re young, but you need to take care of that skin.» She probably sensed my hesitation, as I hadn’t already mentally cleared that purchase with myself. She quickly offered, «I’ll make you a sample to try.» Wow, I like that idea!
I continued browsing and picked up a few other little things. and Melanie found me a few minutes later. She explained how/​where to put the cream on my eye bones (technical term?) and also gave me the product name written down, next to hear name. So cool. I’m down with this process. She was never pushy at all.
Throughout my shopping, I was greeted a few other times by other employees, but never felt bothered or annoyed. Some stores for women have many employees on the floor handing out baskets, and — it feels like — either dryly offering assistance or completely ignoring you. ya know. the pink panty place (which I’m overall not against.) and for either reason I find myself dodging these ladies just to avoid the awkwardness… but it was definitely a bit refreshing and relaxing to shop in Sephora.
When I went to check out, the cashier humored me when she asked if I have one of those frequent shopper cards… she tried 2 phone numbers, 2 email addresses and 2 names to see if I already had a card registered — and some I tried were mom’s — and then finally asked if I just wanted my own card. Yea! Immediately, I had 60-​or-​so points for my purchase that day, and she popped like 2 extra free samples into my bag. I felt like I was definitely getting a good value here, and even if not, they made me FEEL like it, which goes a long way.
A couple side notes. I love the slightly-​bigger-​than-​sample sized goodies you can purchase — some near the front door and some on the way to the register. There are tons of beauty products and perfumes, as well, and just so you know, they actually have an entrance at the «back» of the store out to the parking lot. so if you want to just run in, you don’t have to go through the mall or any department stores. Just go from parking lot through Sephora’s door.
It’s my first time in this location, so I’ll give it another try sometime to judge consistency and whether I’m going for an «As Good As It Gets”-5 stars. but I’m definitely a fan, at a solid 4 stars, and I will be back!

Ugh, my very recent experience (as in, this literally just happened) annoyed me so much I found myself crafting this review in the car on the way back to work.
I want to say that my experience actually began very pleasantly. I walked into the store and was greeted by two or three different employees who sweetly asked how I was doing and if I needed help. I picked out my items and cashed out (cashier was extremely sweet too). I went to my car and examined one of my items, which was an eyeshadow palette. To my horror, I noticed that two of the eyeshadows were swatched (meaning someone used their finger to swipe the shadow and sample it). Sephora has samples of pretty much every item they sell, so I am not sure why someone would take a brand-​new palette and swatch that, but they did, and lucky me, I bought that palette.
So I took the palette and my receipt and returned to the store. I went back to the display and picked up another palette, this time opening it to ensure that no one had swatched it. I VISUALLY examined the palette and saw a small smudge on one of the eyeshadows that could possibly have been swatched, so I carefully placed the palette back in its box and back on the display.
Almost immediately, this tall blonde girl (hereby known as TBG) swooped down on me.
TBG: «OK, are you going to buy that? You opened it.»
Me: «Oh, but I didn’t touch it.»
TBG: «Doesn’t matter,» she said nastily, literally shoving the palette I just examined back into my hand.
Me: «Oh, sorry.»
I took the palette to the register. OK, guess I was going to end up with a palette that was a bit smudged. I felt embarrassed and slightly defeated, but I figured store policy is store policy, I just didn’t know it.
An older bearded gentleman cashed me out this time. I explained the situation to him and he nodded, proceeding with the exchange. He asked if I had opened the new palette to make sure it looked fine.
Me: «Yes, I did. It looked OK… I didn’t know that once you open something, you have to buy it!»
Nice man: «Oh, nah!!!» he waved dismissively.
Me: «Your co-​worker just told me off!» I semi-​joked. Afterwards, I thanked him for being so nice. I checked the palette again in the car and decided that the small smudge was most likely a manufacturing defect and not enough to get riled up about it, so I left.
Tall blonde girl, not sure what your problem was, but you should be nicer to customers. Just beware of her next time you’re at the store — don’t open anything in front of her, lest you be forced to buy it! She was roaming around the makeup station and I think she was wearing a brush belt, so I’m guessing she is one of the staff makeup artists. Just be on the lookout!

They were very helpful I found what I was looking for and in case it’s the wrong color I can bring it right back The right one many varieties of make up! It’s like makeup land!

I have to preface my post by saying that I am obsessed with Sephora in general but this location in particular is great for customer service. I have gone in twice this year feeling pretty sorry for myself (always boy trouble) and left feeling like a million bucks. I love that they don’t try to sell you things you would never wear and really do seem to listen. I also LOVE the return policy here. I rarely need to use it but was impressed that it was so easy even after I had tried something for a week or two.

Sephora moved locations at the Perimeter mall on July 4^th. It’s not near Macy’s but downstairs near Von Maur and Nordstroms. It has an outside entry too so you don’t have to go through the mall if you only need to shop at Sephora. If you’re a Beauty Insider member, you get a Sephora beach bag with purchase this weekend!

I loved it! I loved it! I loved it! Can I say anymore about Sephora? I went in today for exfoliater and facial moisturizer and the staff were so helpful.

The pleasant, helpful, smiling staff made shopping here a real treat. They helped me locate the slightly obscure bottle of perfume I was looking for, opened up an extra register so the line would move faster, and even gift wrapped my purchase (though it was just for me). Other than that, it’s your typical Sephora, filled with enough beautification products and marketing campaigns to write a Women’s Studies thesis on beauty and body image.

So I had gone to try to donate blood but was a bit panicky and the people there were so unfriendly about it, I felt like crap. But at the same time I was $ 460 minus a hockey jersey richer. Since I didn’t drive in the rain just for that crap, I decided the proper term for the time was TREAT YOSELF… it was either that or curling up in bed sulking.
After wandering about the nail polish for a bit, I decided to look at what I actually came here for: some blush. I really didn’t know a damn thing about blush other than I wanted to wear it. Melanie came up to me at this point and I told her that I wanted to get some, but didn’t know a thing other than a peachy color would be nice.
She picked out a dusty rose type color and applied it to my face while telling me how to do it, and grabbed me a brush too. (That brush really is the serious treat yoself thing in here, jeeeez.) Then I told her I definitely had to pick out some nail polish. I am pretty dedicated to Julep Maven boxes and regular old drug store stuff is perfect enough for me, but I cannot resist some of these. She showed me a bunch and then also led me over to the sale stuff where there was one bottle of a silvery Betsey Johnson Sephora OPI bottle left. YES, all over that.
Then finally I had to try out a lip stain, which I of course immediately loved. And Melanie really loved that I just went straight for bright pink. She was soooo awesome and you seriously should go see her, especially if you like nail polish.
When I finally graduate I really want to do their little personalized makeup session and I am soooo going to seek it out with her!

I like this Sephora location. The folks that work here are very sweet and eager to help with advice on products. They’re generous with samples (just ask) if you are indecisive on a purchase. Yes, they are out to make a sale, but that is sort of their job so I never hold it against them. The size of this store is larger than some others I’ve been to and they have a pretty good selection of products. Everything is also pretty well organized. The lines can get a little long here, but the cashiers try really hard to keep it moving. I’m a fan!

This Sephora gets 5 stars from me because of their staff. Shari stayed with my mom every step of the way from the lipgloss/​lipstick to the check out counter. She even applied the lipstick for me and I looked amazing!
Thanks guys!

I will start off by saying that I haven’t been to the Lenox or Northpoint locations so I have no earthly idea as to how they are. The largest Sephora I have ever seen was in Vegas, and I just thought that was just excessive.
Anyway, I came mainly to pick up some Bliss products (big fan!!) as well as my free birthday gift (yayyyy!!). I picked up what I came in for, but as usual I tend to look around and end up buying more than I planned, which is fine… a girl can never have too much makeup!
One of their associates saw me perusing and asked if I needed assistance to which I said I did… I wanted to mix it up a bit and do some smoky eye look, but I kinda didn’t know how to do this. The associate, Raysa, immediately asked me what I usually use and came up with suggestions that would compliment my skin tone. She then went to town and started giving me a make over while giving me step by step directions on the proper application… and let me tell ya, she knew her stuff and really made my eyes look just awesome. I absolutely loved it!
I ended picking up some brushes and the eyeshadow set she used to make my look work. Man I walked out of there a happy girl, even though I ended up spending more than I anticipated.
I can’t wait to go back!
#365 Unilocal ²³⁄₃₆₅