Southern Regional Medical Center

Took my daughter in for an allergic reaction to proactive acne solution and I was shocked at how quick we were in and out I mean I was very happy with the service we received everyone we encountered was very professional and friendly I hope what ever financial issues they are having gets resolved bc we need this hospital in the community.

Wow looks like my review matches everyone elses. It was not a pleasant experience. The staff was rude, they even argued in my room in front of me. Very unprofessional. The rooms were in no way sanitary. I would not recommend this hospital and I wish I had reviewed it before going there.

I honestly don’t even want to give a star to this hospital. First time the only reason I’ve even sent a family member here is because it was close to home. Which was the worst mistake ever. You will wait more than 7 – 8 hours to get admitted into the ER room. The front desk ER has terrible customer service. it was like we were begging them for MONEY or something. Then comes the paper work because you know money first. after the long wait you have to encountered the floor nurses. Some of them are horrible! bad attitude and don’t even want to be there. The ICU nurses are much better. but of them need to go back to school because they can’t even insert or find the veins!
The worst part was the hospital food. charged $ 1 something for one slice of bacon. I should of took a picture of the bacon and how dry and little it was. I will post a copy of the receipt. I really wished I’ve took a picture of the crappy food and portion I paid for.
After two months of my father being out of the hospital. He called social security asking why he haven’t received his money. and they said one of the discharge nurse wrote a letter saying my father passed. WHICH was stupid because if he died why would he continue to write check to pay off his hospital bill. I then called the hospital in the billing department and they said to ask the SS people to see who was the nurse that wrote. WHICH has no name because it says Southern Regional Hospital!
The biggest mistake ever coming here. they claimed to be under Emory healthcare system but the way that they run things still sucks! SCARY hospital everyone. be warned if anyone of your family members come here!!! ask to transfer to a different hospital if you can.

do not go to this hospital if your trying to get great care… the work environment. a lot of negativity. the nurses and staff are not caring, have an attitude, do not smile, (not all but more than a few staff act like this, like 90%) the staff is overworked and underpaid whcih causes them to not care. patients stuck on bed pans for more than 30 minutes after they are done. not getting their medicine on time. i felt that the patients were not taken care of. i felt no one was held accountable for the late draws of the patients. the patient load for one phlebotomist is too much. there is too much room for error. the phlebotomist are not properly trained on the meditech system and draw a vial of blood for each test ordered when the blood test can be shared off of a tube of blood and no one understands how to merged the orders to one label. patients are getting drawn too many times for test that can be added to blood in the lab. time blood draws are not drawn on time due to patient load and one phlebotomist. why aren’t the providers complaining. the patients are getting poor quality medical care. if the blood is not drawn on time, and the medicine is not dropped on time then the patient develops more problems which causes for more blood draws and the patient starts with one problem and ends up with many more and a longer hospital stay when the whole point of being admitted to the hospital is to get better and get discharged at this hospital they get worst. i feel sorry for the patients at this hospital and i will make it well known to the public on whats really happening at srmc.

I personally think they will benefit from Emory management.

Last night January the 8^th was my first time at this Hospital, they Doctors had called my Grandma because apparently her heart was not working properly and it could not wait until the next day (which was her appointment), we went it at 6 pm and we waited in the emergency room, it is now 9 AM and she is just now getting called in, what kind of mess is this? They kept her up all night because apparently it couldnt wait, yet they kept her waiting for 15 hours in the emergency room, her appointment was at 11 AM, she couldve just waited until the next day.

Took my mother to ER around 10a on week day. Signed her in and found a place to wait among the crowd. 2 hrs later they took her vitals and back to the waiting room. she was cold and asked for a blanket but was told she could only get one after being admitted to a room. When asked later where she was in the quque was told they had no way of knowing. Called her name to retake vitals due to laspe of time waiting. Ask person if there was anyway to know approx. wait time and was told she was 5^th in line but it could be late eve before being seen. At this point we had been there 5 hrs. After reviewing our options she was beyond ready to leave so I told the info desk we were leaving. Decided to carry her to another hospital where they treated us like real human beings and took her vitals with 15 mins of arrival tho waiting room was busy! A hospital rep walked around the ER and talked to patients asking if there was anything she could do to help. She offered a «warm» blanket for my mom and recliner chair rather than make her sit in the hard wheel chairs. She was seen within the hour and received the best ER care I have witnessed. They were professional and kind. Attentative and quick to get test results back to diagnose her problem. We were asked if we needed drinks or coffee or food. The hospital rep also came by the room to ask how we were doing, writing her name and phone number on the board and writing the status of wait for test results there too. Needless to say, we are VERY impressed with the quality and professionalism of this hospital. Shame on S Regional. Their lack of care or concern is a joke especially when they are suppose to be providing a service and we are paying for it!!! We will never return and tell everyone we can NOT to ever take their family there. I would rate it a negative star if it were an option.

WORST HOSPITAL IN THIS METRO AREA
I’m from the RDU area in North Carolina where there are many friendly, and professional hospitals. Until I came to GA I never thought the differences between hospitals could be so vast. I have experienced at many hospitals in the metro Atlanta area several violations of the Federal Health regulations, and incompetent doctors, nurses, and staff. I am seriously concerned about the well being of my family and anyone else who lives in this immediate area or is thinking of moving to this immediate area. There seriously needs to be an investigation done into the background, and education of the staff of ALL GA hospitals. From my experiences, I would say they are horrendously below standard.
I have watched people that needed urgent care/​assistance be told that they needed to wait over someone who did not need urgent/​immediate care. I have spoken to people who have had complications and the doctor ignored them and just told them they are over weight so just lose weight (this is NOT the cause of a herniated disc). My wife has suffered complications to her right arm because an incompetent MA trying to play phlebotomist (see example 2 below) and injured my wife’s arm. I have seen nurses, doctors, and staff members come to work coughing, and sneezing into their hands and not washing their hands immediately. I have watched many doctors not disinfect their hands prior to seeing their next patient. Not to mention that nobody here seems to understand or know medical terminology which also has led to my wife being given incorrect prescriptions (luckily she knows a thing or two about medicine). There are many doctors here who are very quick to write prescriptions for highly addictive pain medications. There have been investigations about it but it is still going on. My wife and I have had to refuse narcotics and other pain medications several times.. I have filed several formal complaints and have yet to speak to a hospital administrator about any of these complaints. These problems are not isolated incidents pertaining to one particular hospital, they have occurred all over the metro Atlanta area.

Suffering from severe back pain, my mother went to Southern Regional Emergency Room (ER at Upper Riverdale Rd.) on Wednesday night. They wheeled her into a hallway and left her for some time. They took CAT scans of her back and decided she had a «pulled muscle.» They gave her a shot for the pain (which didn’t really work) and sent her on her way Thursday morning at 6 am. She remained in pain and went to Eagle’s Landing Clinic on Friday. Trying to work her in, they took too long, so she wanted leave. Saturday morning at 3 am in severe pain and nausia from pain medication, she went to St. Joseph’s ER. They did a CAT scan and found that her vertebre were an issue. She was admitted to the hospital. St. Joseph’s tested and found that she had three (3) fractured spinal discs, which they fixed by kyphoplasty surgery. They stabilized and prevented the discs from breaking.
So, Southern Regional completely misdiagnosed back pain and my mother had to go to another hospital to get properly treated. Given that St. Joseph’s ER diagnosed her problem in about 2 hours and gave her effective pain medication, I rated SR two stars.

One of my friends daughter is having her baby here in their Women’s Health Center. I never understand these new age deliveries of having 6 people in the delivery room with you. 20 years ago there were 4 people in the delivery room with me. My mother, my ob/​gyn a nurse and me… and that was still two people too many for me.
But seeing as how, this is the 2^nd pregancy I’ve been a part of in the last four years, I can honestly say… it is still tooo many damn people being allowed in the delivery rooms. LOL
I am on my second night of sleeping in a hard wooden chair in the labor room, but overall the staff has been friendly, attentive, and answered any questions any of us have had. There was one whoes bedside manner could have been slightly better, but she explained later that they were short staffed and had a high number of deliveries last nite.
I did think that the mid-​wife we had could have been more gentle, but that isnt the nature of mid-​wives so I have accepted that for what it is.
They have offered us all the ice, water and coffee we could stand, but didnt frown upon us having food delivered or bringing it in from the outside.
Hopefully the baby will be born sometime in the next 24 hours and I can come home and sleep in my own bed, cause wood chairs in the labor room are not made for sleeping… or even sittin in for the last 28 hours that I have had to endure.
My advice on parking. Get the daily pass, its $ 5 for a 24 hour period, and you can enter and exit on that pass. Otherwise its about $ 4 for any parking over 4 hours and you cant enter and exit back out on that ticket.
ETA-​the baby made it here jus fine… and I again commend the staff especially Dr. Ross on making a first time mom comfortable and at ease with the delivery process. It was a experience that made being at a hospital where the staff was cordial a whole lot more easier to deal with

My father was admitted here and I’ll be totally honest. I would rather be left for dead than be taken to this shithole! Good lord.
The nurses were extremely rude. One of them yelled at my dad for not peeing in the damn container they left for him after a previous nurse had just come in and emptied it out and recorded it. I told her to read the chart and she says «Oh» and then walked away.
NONE of the nurses (ok, maybe 2 did) washed their hands upon entering the room.
One of the nurses couldn’t get the IV needle in my dads hand right and then snapped at him saying it was his fault. I told her to shut up and do her job. She never did get it in right because his hand filled up with IV fluid and leaked everywhere.
There was not riser for the toilet seat and after even going myself 3 times to get one never got one for his toilet. I had to help him down and up myself each time because I knew I couldn’t trust a nurse to do it.
This place was an absolute nightmare and it’s a total example of just how fucked up our healthcare system is. In order to get good aid, you have to be wealthy and the middleclass and everyone else get completely screwed. What a horrifying experience that I would wish upon nobody.