Sprint Store

I am standing here right now. Bought my contract through Best Buy and was charged double on one month’s bill. Just spent an hour at Best Buy trying to get this corrected. They were in the phone with Sprint. Finally Best But told me I had to go to a corporate store. I am now at the store. It’s been twenty minutes here. I am definitely not feeling supported as a customer. Let’s see how this goes.

We visited this store over the weekend about 15 minutes before closing time. My husband made sure to ask if they still had time to process two new iPhone purchases along with a carrier switch. They said they did and would accommodate us past closing time. I also was running late to the store because I had to back up my phone before coming — my husband made sure to ask them if this was okay as well.
Their system crashed twice and couldn’t process anything for about 20 minutes. When I arrived, it was clear that the rep was irritated. I thanked him for staying late — I received a mumble and a glare. Then he snapped at us asking if we just wanted to come back the next day since we seemed «in a rush.» I was thoroughly confused at this point — we made sure to ask if they were okay with staying a little late and it wasn’t our fault that the system wasn’t working. We said no we wanted to proceed.
We have our phones and everything worked out but I felt terrible after the whole experience. If the rep could have just said there wasn’t enough time to process everything, we would have totally understood and come back another time.

This store is the worst. I went to this store 3 times to buy my iPhone 6 b/​c they were the only store that had the gold near me. The first 2 times it was full so the first day I decided to wait I didn’t know that I had to sign in, so I had been waiting for 30 mins and no one came to sign me in. The guy come towards me and ask did you sign in, ugh excuse me how am I suppose to sign in on your computer? It was only 2 people working so after he signed me in I left, then I decided to come back the next day the line was to long so I just turned around and left, my boyfriend begged me to just try it one more time so I went and luckily no one was there. We walked in and they just stared at us no greeting at all I just felt weird they were on the computer on their phones and just totally ignoring me until I said «hello, I’m trying to buy a phone» everyone their were rude. I’m never going back, and I will call corporate I do it all the time.

Horrible service. The gave my son an uncealed phone. It did not work so in 7 days we went to exchange and the attitude was just horrible!!! Nobody wanted to help. They need customer service training because they turned it into a shouting match !! I will take AT&T anytime! They also charged restocking fee! Never go there!

have had Sprint for 2 years now. Prior to having the new 4gLTE phone I had the HTC 4g phone. The 4g phone did have much better service so Sprint sent me a box that increased your signal. It worked unless there was a cloud in the sky. I am tired of Sprint. Our bill exceed $ 245 a month and I am getting non-​stop dropped calls. I would never ever again recommend this service to anyone.

The store is clean, and the staff looked professional but…
They weren’t helpful. I presented a phone that I needed have repaired, or to file an insurance claim on should the repair not work. The employee in question thrust the phone back at me with a business card saying I needed to call an insurance number myself. The store was empty and the employee was not doing ANYTHING. Why couldn’t he take five minutes to try something to fix it or file the claim in the store? Poor customer service from a poor customer service rep.

I’ve been a loyal customer to Sprint for the past 5 years. Mostly because I can’t beat the 12% discount my job gives me on my plan and the 20% on equipment.
This passed weekend my bro and I head to TarJay and then Best Buy for some ‘bonding’ time. I instantly fall in love with the metallic pink instinct by Sprint that I stumbled across in BB.
Sprint has been my number 1 since I first saw my pink Katana, back then I was still rocking the run-​of-​the-​mill silver flip. So I rushed to a Sprint store to adopt my pink flip.
I walk into Best Buy and I’m left breathless at the sight of the Pink Instinct (Sprints version of the Iphone), I knew at that moment I wouldn’t be able to sleep until this phone was mine.
Monday morning I’m sitting at my desk nothing on my brain but this phone. I grab my jacket and purse and head over to Sprint.
There was no line (like most other locations), the chick that helped me with my phone was busy typing away on her pink instinct and I couldn’t help but want to pimp slap her and take hers. After the shock wore off from being moments away from owning my own little slice of the future, the sales rep and I began engaging in very meaningful conversation, from all the features that are included in the Instinct, to service plans, to how much she enjoys working for Sprint and the difference between the Instinct and Blackberry right down to how we get our nails done at the same shop.
The service I received was awesome and how could I not be pleased when my sales rep danced a little happy jig with me! As long as sprint keeps rocking my world with the pink, I’ll continue to be a devoted customer =)