Sprint Store

My son needed a new iPhone so we went to the Sprint store in Buckhead for a replacement. I have 5 lines on my account for my wife and children and I have been a Sprint customer for at least 25 years. The service was typically very bad and very slow at the Buckhead Sprint store and I always felt ignored whenever I went there but yesterday was a completely different experience! There must be new management! The staff said hello as soon as we walked through the door and our salesperson was very quick and eager to help us. Sergio was our salesperson and he was outstanding! He was very knowledgeable about the phones and was able to fix a glitch that occurred when activating the new phone. I am very happy with the change in management and attitude at this store and will not dread returning to this store in the future for all of my cell phone needs. It was a very pleasant and productive experience!

Received EXCELLENT customer service here. These people were nothing but nice when I walked in the door. I went in because I had trouble with my phone and came here to see what was the problem and I didn’t have to wait in a line I was escorted right up to the Service Technician Shanne Smith which was very nice and humble might I add. He explained to me why my phone was acting up and tried to get it back working.

I came to this store to get my phone repaired. It was deemed that the device was defective and that they would order me another phone to replace. The phone was not a year old and still under warranty. I was informed that it would take 2 – 3 business days. Now it is over a week later and no one can tell me when my replacement device will come in. I am unable to get any cooperation from the customer service representatives. I called sprint to see if they can assist me but they also provided no resolution. This is the WORST customer service experience I have experienced to date.

Words cannot begin to explain the disdain I feel for the staff here. I broke my contract as a result of my visit to this location. The lead sales associate was an awkward rude little man, who was about as helpful as my broken cell phone. The WORST!

This could be the crappiest Sprint location I’ve ever been to. It’s the closest one to my house, so, like a dummy, I continue to visit this out of convenience.
I suspect that because its a licensed reseller and not an actual Sprint location, that they aren’t held to the same standards, training, and overall know-​how as the other stores around, but really, shouldn’t they have the bare minimums?
After I went there a couple days ago, and they completely erased a brand new smartphone attempting to fix a simple error that would have been noticed if they’d bothered to access my account, I was completely done. DONE.
I’ll schlep all the way to Buckhead; its worth the drive to save the hassle.

I will never go to this or any other Sprint store ever again. It really was that bad. Now, I am not a customer service expert but I can spot the blatantly obvious mistakes that a customer service or sales representative might make. Going to this store is like a master class in what not to do.
It started badly when I arrived at 3:38 and there was a handwritten sign posted on the door that said «Closed for lunch — will re-​open at 3:50». So, OK — maybe only one person was working today and I can respect a need to eat. When I returned, however, there were three associates working so I guess they all just go to lunch at the same time. But, whatever.
So, I was approached pretty quickly by the female associate who was working. I was looking at a particular phone that I had been considering. She asked me why. A curious question, but I answered it. She had this very incredulous look on her phase (see: attitude) and said she would show me a different phone. Apparently, I didn’t know what I was talking about so I was interested. She showed me a similar phone that she preferred for the same price. I asked her why it was better than the phone I had picked out (because it was so similar) and she said the other phone looked like a kid’s phone and this one looked better. Hmmm — I was a little insulted because I thought the other phone looked better but, OK. So, I played with this one for a while and it was fun so I decided to get it — she had me convinced. But, when we went to check out, they did not have the phone in stock. So, at this point, I can’t go back to my original choice because she had kinda trashed it so I am looking at her like, «What do we do now?» In hindsight, this is where the real trouble starts. She tells me she can check the Lenox store. When I express my reluctance to go to the Lenox store because I have other plans later and can’t be running all over town to track down this stupid phone, she looks all attitudey and says (in attitude voice), «It’s three miles — you can’t drive three miles?», at which point I am about to tell her to step off but I reconsidered since she was kinda mean-​looking. I tell her «No» but if she wants to call the Lenox store she can. So, she calls and they don’t have it but she checks the Moreland store and they have it so I can go there. Whatever, I don’t want to.
In the meantime, I picked out another phone. Before we do anything I ask if it’s in stock. It was. So, I chose that one. And, we go to check out with my new phone and my accessories. She starts to pull up my account and asks for my PIN — in front of lots of other people, but whatever. So, she types it and it doesn’t work. But, she clearly was typing it wrong because later when I had to call customer service because of this visit, I gave the same PIN and it worked. And, she’s struggling with the PIN and I am sort of glancing toward her computer screen but I can’t really see anything and then she turns the screen away from me and says, «Nosy!» to me. Seriously??? Isn’t that MY information you are pulling up. How the hell does that make me nosy? Maybe she was afraid that I would see that she is an idiot and couldn’t type the PIN right; I don’t know. I will cut to the chase and just list a few other things she did wrong during this transaction: commented on my full name and asked what my mother was thinking when she named me that, took a personal call in the middle of the transaction while I sat there and listened to it, took forever to scan in my accessories while she chatted up a store manager from the Memphis store who was also shopping and then when he left sarcastically said «Good luck» about him to me because she didn’t think he could get his case replaced as he needed.
I had previously asked if they could transfer my info. from my old phone (which I showed her) to my new phone and she said she wasn’t sure. I thought once she found the answer she would tell me but then as we were getting close to the end of our transaction, I asked again and she said «We don’t have the software to transfer from that old phone», like my phone was really old. And, it’s not. But, it’s annoying to not be able to transfer and had she told me that, I probably would have waited to buy the phone since I knew I would not have time to transfer everything until later and they needed to activate the phone right now so I would lose my info. So, at this point, I am really regretting my choice to purchase the phone here and I have also been charged an additional $ 18 upgrade charge that I would not be charged online so I ask to just cancel this whole transaction. And, she makes me wait forever to do it and is really mean but I’m trapped. Another associate finally does it and I ask him to confirm that my contract has NOT been extended for 2 years since I didn’t get a phone and he says it was not but it really was when I checked online and I had to spend 45 minutes more straightening it out.