Sprint Store

They are the worst. The absolute worst. The manager is never there when you want to speak to her. The sales people are rude and liars. They tell you one thing and then you something else on your bill. Don’t go there if you’re trying to hurry up. Make sure you read everything they make you son because they are lying jerks. Don’t get anything they say it’s free. They will end up charging you on your next bill saying you sign blah blah contact and you now have to pay. I have never been more stressed about a bill every month than Sprint bill. I honestly hope they get new management and sales people.

My refurbished iPhone 5cs speaker and SIM card were having issues so I went to this store to figure out what’s wrong and how to fix it. I walk in and there are about 6 employees there chatting with each other. I got a half volume and half hearted greeting and then wasn’t spoken to AT ALL for over 30 minutes (even though I was standing at the help desk). They were playing on their phones, laughing, sitting down, talking about their plans, etc. like there weren’t MULTIPLE people in there waiting to be helped, including myself. They just kept looking at us, then looking back away, and continuing their conversations. Someone eventually got tired of looking at us and with an annoyed face went to help the lady in front of me. Then a new employee or manager walked in and started having conversation with the other employees for a few minutes, went to the back for a while, then came out and (with an annoyed look) helped me.
Unfortunately, she knew none of the answers to my questions, wouldn’t/couldn’t fix the phone, and didn’t seem concerned at all.
If you have an iPhone, just go to the Apple Store. If not, may the odds be forever in your favor.

STAY AWAY!!! I went into the store for the first time. Went in there to talk about upgrades, no one was there to ask if I needed help. There were only 2 people working, The store manager Kimye Roberts was counting boxes and I had asked her for assistance and she ignored me completely and was extremely distracted by her phone. She attempted to send me off to another representative and with no luck, she had to assist me– and ignored all my questions giving me vague responses. Told me to «check online.» And this was the store manager. Very poor customer service skills. Was not satisfied with my visit. I would have called corporate. Just to let anyone know, this Sprint Store does not provide good services to their customers.

Really loving this cut your rate plan in half event! Switching from Verizon now, and Mike is super helpful and informative.

Worst customer service instead of giving a solution the salesperson kept finding more problems… Had to figure how to get a phone on my own

Horrific. I come in to talk to a representative and they tell me to call customer service. Always playing around and playing loud music.

A The staff is Super Playful they play around with each other all day! The only time they want to help you is your buying a high price device! They can never seem to help you with any problem you have with your device. Their answer is always Reset it!
I went in because the $ 189 Mopho
I bought a week before wasn’t working. I was told they were personally going to the Lenox location to pick up a new one for me and they would call me when they returned! It’s been two weeks and I still haven’t received that call!!!
It was six agents, 1 agent was helping a customer, 1 in the back, 1 with her feet up in a chair on Instagram telling the two that suppose to been helping me to «Shut Up»
I then ask them about my FaceTime not working for over 5 months. He got my phone sat it next to «His Mom» phone he was fixing. The other agent attempted to FaceTime off his iPad, then got on his computer and let it ring for about 3 mins while they traded jokes with each other! I had to remind them they were suppose to be figuring out the problem with my face time! He never touched it he just handed it back and said oh you have to «Rest Your Phone» If they put as much time into working as they did playing, they would probably be able to successfully assist customers!!!

Hmmm How many words can it take to say just how useless this place is. I came in to pre order the galaxy s5 since my s4 had an unfortunate run in with the ground. (The ground won btw).
There was an awkward moment of silence in which you could tell no one had a clue what to do. I think I saw one person trying to bash the computer with a rock.
After about 15 minutes they finally tell me they dont know what the password for the system is…
And that is when I had finally had enough with sprint. Using sprint is like being in a relationship with an ugly person because you think you cant do any better. Well I’m here to tell you you can do better.