Stefon Mason – State Farm Insurance Agent

I am very pleased with my new State Farm agency! I was able to get such great rates due to bundling home, auto, and life policies along with numerous discounts. I was very impressed with the agent and representatives. I also was able to transfer an old 403(b) to a State Farm mutual fund which was quick and painless. I highly recommend Stefon Mason!

If there was an option for zero, I’d definitely opt for that. I don’t even know where to begin with this disappointing experience and horrible customer service.
The original interaction with the agent was ok, although I could tell he was very green and unsure what he was doing. I paid in full and was happy to have insurance… then two weeks pass and I get a bill for an additional 200 dollars, I call to find out he forgot to push some button and it «mis-​quoted» my rate. Since this was not a fault of mine, but the rate was the reason I went with them, I asked that they figure it out on their end. He had to ask his boss, and called me back to tell me he would take the difference out of his paycheck the following week (very unprofessional).
Ok, whatever… another 2 weeks pass and I call to check in, he says he hadn’t done it yet, but would send me a receipt upon completion… it’s been 2 months I’ve received nothing. I called to speak with the owner (Stefon) who was very unprofessional, had nothing to say about their mistake, and said he’d call in a week to check in but hadn’t offered any solution whatsoever! Check in on what– if I’m still unsatisfied? YUP!
Fast forward another month, I just received a notice in the mail that my policy is being cancelled 2 months early due to not receiving full payment– AHHHHHHH! I can’t help but to scream at this point, it has been one thing after another with them, the most stressful 6 months of insurance I’ve ever had and am not about to do again! Stay away if you want to keep your sanity!!!
I have to say though, I’ve had State Farm insurance in a different state before and they were very pleasant to deal with so again, it’s just this branch, not the company as a whole.