T-Mobile

This location has poor customer service, and Shor staffed. The people who do work don’t have experience and take forever. Would not be coming back to this location.

Let’s start this one off with a good olé’ GRRRR. Bc I’m totally angry.
This is the TMobile inside Perimeter Mall. 2^nd floor next door to Dillards.
I am not 100% sure why I’m giving this place two stars instead of just one. Maybe I’m going to give them the benefit of the doubt and chalk up my extreme annoyance partially to the actual phone. (MyTouch 4G if it matters.) However, this review is about customer service.
I stopped 3 or 4 days ago, and also today. Both times, I walked in and there were only two employees on the floor — both helping other customers already.
I don’t know if it’s ME or if it’s cell phone stores in general or just this place specifically. but I felt a general lack of caring customer service.
The first day, I walked in and they sort of half-​assed addressed me as some other customer that came in earlier whom they thought I was. I had to tell them «no, not me» more than once. I just waited for a few minutes for someone to be available, and the store rep closest to me addressed another guy who was walking around, and said «We’ll be right with you, sir.» I’m not sure if that guy came in before or after me, honestly, but regardless, they didn’t tell me I was next after him or what. So, I moved to the next desk to stand «in line» — really, I made my own line by standing right behind the people who were being helped at the time.
The same guy helped me both days. friendly enough but BOTH times he answered personal phone calls on his cell phone with one hand, WHILE trying to fix my phone with the other hand. Is this allowed because this is a phone store? Whether it is or not: Super unprofessional. You let that sh! t go to voice mail, come on!
In addition, every question I asked seemed to fail.
I asked for a case, «We don’t have cases for that phone.»
I asked for screen covers, «We don’t have any that fit your phone.» No offer for a screen cover that I could trim, either.
I asked for a mini SD card, and he steered me away from purchasing theirs, because he said it was more expensive at TMobile than other places.
What about the iPhone that is supposed to finally be coming out on TMobile? Nope. he didn’t want to tell me about something he had no idea when they were going to start carrying. Besides, he said the iPhone is not even that much greater than other phones anymore.
I appreciate the honesty, but it felt a little more like he didn’t want to do his job and help me find this stuff. he just wanted me to go somewhere else for each piece.
Then TODAY, besides the personal phone call reprisal, a co worker came up to him to give him money for some donation thing, and he had a friend show up who stood behind me. Both of these things must have distracted him because while he was replacing my sim card (so I could use my old phone for a day until a replacement phone came) somehow he lost the credit card sized card that the sim card comes in. So he typed some stuff into the computer and retried, and retried. and finally said, «Okay, I’ll finish this later.» …Which I assumed meant I was good to go, and what he was referring to would not affect me…
I confirmed with him my temporary phone was ready to go, and that I would get the replacement the next day. I said thanks and left.
Since I hadn’t used the old phone since earlier in the week, the battery was dead. I got in the car and plugged it in to charge it. When it was ready, I turned it on and made a call to my Mother. Instead, I was directed to TMobile. The phone was not turned on!!! He «finished» with me and sent me on my way with my temporary phone not activated. PISSED.
This experience over both days is best compared to me walking up to a «friend» who «knows stuff» about phones and asking him to figure out what’s wrong with it. Then the friend removes the battery, puts it back in, restarts it. and tells me not to waste my money on anything else. Again, I don’t feel like he gave a crap about my phone or me, and I will be finding a different TMobile store to help me, going forward.

This retail location is inside the Perimeter Mall, a couple doors down from Dillards upper level. Went in here to get a billing issue straightened out for a friend’s mom, and she was so confused about the bill/​charges/​etc that we needed to see someone in person. Greeted professionally as we walked in, and didn’t have to wait at all. Renata is probably one of the best customer service reps at this location. She took the extra time to go over everything and explain the plan options and what was/​was not included, and got us hooked up with the right phone and plan for what Ma needed!
Definitely would recommend seeing her if you have to go in this location. She’s courteous, very knowledgeable, patient, and has a great personality overall.