The Joint ...the Chiropractic Place

Stay clear of this place and whatever you do, don’t give them your credit card because you’ll never see the end of the charges. Don’t be fooled by «cancel anytime» and «unlimited visits». The joint is the used car dealership of chiropractic offices with their unhelpful, rude, and dismissive staff. I am still in the process of disputing charges with my credit card company 5 months after requesting cancellation (through email, in person, over the phone).
******And for those wondering, the «5 star» reviews you see are from people who are payed to give businesses good reviews. If you don’t believe me then you’re just ignorant. There are too many websites facilitating this and plenty of people desperate enough for quick money to spend their time writing Unilocal reviews for businesses they clearly have never been to.
(for example)

The Joint’s billing practices are unsavory and require customers to jump through hoops to avoid having their card being charged for services that were not rendered.
This company’s «come in to cancel» policy requires customers to come into the practice to cancel their account. After being a member for a couple months (Nov. — Dec.) I expressed my desire to cancel my account and was reminded of this policy. I said, «okay. I will come in to cancel my account but please do not charge my card further as I will not be coming in for any further treatment». The secretary agreed to this request and told me not to worry. The next week (January) I saw a $ 49.00 charge on my account from The Joint. I called and left a message asking that this charge be rescinded and that I would be over promptly to cancel my account in person and deal with this issue. Upon my arrival the secretary was not present however one of the two practicing chiropractors was there. I explained the situation and asked to cancel my account. Upon hearing this the chiropractor fiddled with the computer for a second before saying that he did not know how to print the customer termination form and that I would have to come in at a later date to get this done. I begrudgingly agreed and left my information asking him to have his employee call me to discuss account cancellation and a refund for the last charge. He agreed to this request and told me not to worry.
3 weeks later I am told that because I did not give 30 days notice to my cancellation that I would not be refunded the latest charge.
(30 days notice? This isn’t a fucking lease. It’s a WALK-​IN clinic! It’s not like they need a heads up because I was making appointments all the time.)
Anyways, I was just glad that it was over…
THINK AGAIN!
I get charged $ 49.00 in March. The Joint seemed to have «laid low» for 1 month and then just started charging me again in hopes that I wouldn’t notice.
The receptionist told me this time that my cancellation notice was not on file but she would send me a new cancellation form and refund the charge. The email that I then received stated the following «you will have until 04÷10÷16 to utilize your last adjustments before the membership terminates». I can only assume that this is a declaration of their intention to charge me at least one more time.
TLDR; Don’t sign up for a membership at The Joint. They will make unauthorized charges on your account and force you to spend an inordinate amount of time trying to cancel your account and dispute the charges.

Day: Tuesday morning
Location: Midtown Place Plaza with Whole Foods [for those that can’t picture where it is located]
I was welcomed by Sophia I believe her name is and she was quite pleasant. She walked me through the entire process and then within moments after completing my initial paperwork I was called to the back. Dr. Boyd gave me insight on what could assist in my improvement as well as what I need to cut out of my day-​to-​day life. I will be back later this week!

Thank you, Dr. Boyd! My second time having my piriformis muscle flare up and my regular chiropractor happened to be out of town for the Christmas holiday. I quickly took to Unilocal to find a local practice and so happy I chose this place!
I came as a walk-​in, filled out paperwork which took no more than 20 minutes and was quickly seen by Dr. Boyd. He was absolutely amazing that I’m now considering signing up for a wellness plan. My sciatic pain subsided immediately after my adjustment and the second best part, was that the visit was only $ 19!!! Your initial session is $ 19 and $ 29 there after or you can sign up for a 6 month plan of either $ 49 or $ 59 with either 4 or unlimited visits.

The concept is perfect for regular maintenance — affordable, convenient, and QUICK. Love it.

This was my first time to a chiropractic office. I actually had no pains but came in to check it out as part of a project for grad school. The staff is very kind and the atmosphere is inviting. I walked out feeling even better and would recommend this office to anyone, ANYONE! I will definitely be coming back myself. They are very informative and I did not feel rushed as a patient.

Dr. Sam over on Ponce in Midtown is The BEST, most thorough and detailed Chiropractor I have ever been to… EVER! He is very skilled in getting to the problem area and he takes the time to go around each extremity including the shoulders to make adjustments. And, he double checks his work to ensure that he did it as he intended. Others do not spend half of the time, effort and detail as Dr. Sam Just relax and let him do his work. I have gone to many chiropractors over the years and due to a recent injury, have even tried different doctors within The Joint and it is hard to find one as excellent as Dr. Sam. And the way The Joint operates, is stress-​free! No appointment — Never a long wait — Cost is less than using health insurance (unless yours is $ 0 with $ 0 office visit co-​pay) — The office and equipment are clean and beautiful — they have many different no contract plans to fit your need… I had put off getting periodic adjustments and then stopped going for a few years because my last Chiropractor was not good and was more interested in extending my lucrative (for him) visits than addressing my health need. I started treatment with that guy because of an auto accident and injury insurance claim. The initial visit was okay and I extended more faith to that guy based on my experience with other doctors that have been based in that office over the years. Then, I felt stuck with that marginal guy because of the insurance paperwork process and rules. Don’t you get stuck with a marginal Chiropractor. Dr. Sam over on Ponce in Midtown is THE BEST!!! I have referred others to him and they have had GREAT results and now if you have the need, I refer you.

I love the convenience of The Joint. I’m not a member because I usually just stop in when there is an issue with my body. It’s only $ 29 for a single visit and my problem always gets corrected. Last visit, I was havering some lower back issues which caused me to have a forward pelvic tilt… After Dr. Sam worked on me I was once again standing up straight! I would definitely recommend the joint for its «no appointment necessary» convenience and qualified chiropractors.

If you’re a fan of chiropractic you may enjoy The Joint. Instead of going in for single treatments when your back is acting up, they promote wellness programs of regular visits. For $ 49/​month you get four treatments. Most people use it as a weekly health tune-​up. It requires a six-​month commitment, though. If you don’t want the commitment you can choose a month-​to-​month plan for $ 59. Best of all, the first month includes unlimited visits. Compared to paying per visit it’s a great savings. It’s also good for those who don’t have insurance or whose insurance doesn’t include chiropractic.
If your problem requires more advanced treatment, The Joint will refer you to Dr. Greco, conveniently the chiropractor who owns the franchise and is located just a few doors away.
I’m a fan and think it’s a great concept.

I was pleasantly surprised after my first visit to the Joint on Ponce de Leon about a week ago. What a relief it was to walk right in, and lay right down for a very effective adjustment.
The Joint is very affordable at $ 50. per month for 4 adjustments and $ 12.50 for additional visits. Most chiropractor fees are just outrageous, plus they have bankers hours, and most times they overbook and the wait is unbearable, even when you have an appointment.
«Old school’ chiropractors made us believe we had to pay hundreds of dollars for xrays before they would even touch you. Something I never understood.
Dr. John is wonderful, funny and he must be a magician cuz, he’s sure got the magic touch. I was in and out in less than 10 minutes on my second visit, a little longer for the first because I had to fill out paperwork and the friendly chit-​chat.
Briana the front desk receptionist is warm, friendly and very personable.
The Joint comes highly recommended, and I am looking forward to at least 6 months of adjustments — the minimum commitment at the $ 50./month rate. Compared to other chiropractors, it’s the best deal in town, by any stretch of the imagination.
Happily Adjusted!

The only reason I’ve been here twice is because it’s more convenient than my usual location. After the last visit I’ve decided that I’m not going back. I am usually in more discomfort and pain after I leave. I do not recommend this location at all.

I’ve been here two times already and I love it! The staff are very friendly and most importantly my adjustment fixed my back ache I was having. You walk in and you don’t have to wait at all. You jump straight into the chair (or table or whatever you call it) and next thing you know, you’re done.
They offer a $ 19 adjustment for first time visitors which is great. So if you don’t like it, you can’t be mad. John (the doctor I always see) has exceptional customer service skills. He was very informative and provided great tips to help keep my back pain free. Just be sure to ask questions. Especially if you are considering a membership.
I also love the fact that they don’t try to upsale you on a bunch of crap you aren’t interestd in. It’s all about the adjustment.
I just signed up for a month to month plan ($ 59/​mo). If you are considering it, keep in mind that as you sign up, you are basically paying for 2 months. Because you have to cancel 30 days in advance.

The location is nice, and the staff/​doctor are really great. However I can only give two stars, due to the fact they have made cancellation quite difficult. Basically you have to come in THE EXACT DAY you are charged for the month, or else have to pay for another month after cancelling. I’ve found myself in a very precarious financial position recently, and I just don’t have an extra $ 50 to forcibly donate for a service that is essentially a luxury to me.

Barely a month ago, I was having the weirdest sensation between my shoulder blades, when I’d turn my head from side to side. It was like tissue being snagged between bone or something. I guess you could say my back was proverbially «blown out». So I took to the internet in search of an affordable chiropractor and this is where my search ended. I found other chiropractors, of course, but there are a few reasons I chose The Joint over the others that I found:
1. My insurer doesnt cover chiropractic visits, so I needed something affordable.
2. My schedule is grueling, so I needed the convenience of no appointments, and very little waiting.
3. They have monthly memberships.
I signed up for a membership on my first visit and just this Saturday past, I went for my FOURTH, and theres a world of difference ALREADY! No more pinching or grinding, no more crooks and general discomfort associated with vertebral subluxation. I have friends and co workers who are afraid of how «getting adjusted» sounds, i.e., the popping associated with it and I tell them, thats what its all about! Words cannot describe that feeling, its like cracking your knuckles only, its your back and afterwards a wave of relaxation follows. Use the coupon they give you to follow up with a visit to Massage Envy in the lower level, and I promise you feel much better about a lot of things. Overall I am very pleased, I thought I would be too. I’d gladly recommend them.