The Residences At Morgan Falls

The only reason I’m giving this complex 2 stars is because up until 6 months ago I liked my unit. Very spacious and up to date (hardwood floors and stainless steel appliances) BUT just because they renovated doesn’t mean that they actually checked the apartment for any underlying issues! I’ve been getting really sick in the apartment and come to find out that there is black MOLD growing out of the ceiling in my guest bathroom! Maintenance is a JOKE. Seriously. the fix nothing. it took them 4 months, countless calls to corporate and health officials for them to even look at the issue… and their resolve… to caulk the hole in the wall where the mold was growing paint back over it and say there was no issue. BS! Also, within the past 2 months my electric bill has skyrocketed ($ 300+) for nothing, literally… I don’t run my heating/​cooling system… the problem is a leak in the water heater which no one can seem to find… this place is absolutely ridiculous. stay away form here…
oh yea, all of the good leasing agents are gone. Kecia was this places last hope. The Latina consultant is rude among other words and walks around like its a hassle to sit down and ignore people. ugh
These people don’t care about anything expect that your rent is on time. There are so many other complexes that have to be 10x better than Residences.

Stay away from this place. It used to be nice 4 years ago but now… its NOT. Apparently this property is NOT Owned by Bell partners. It is ONLY Managed by them. Which means they get paid from some corporation to manage the property like an outsource Vendor. I have been reporting MOLD in my Apt for 4 years. Nothing was ever done apparently the maint. then decided it was not a problem. Well it is now all of a sudden I have to move to another apartment when I am planning on moving anyway. Or I can break my lease and move OUT which is what I am going to do. In the mean time… I have spoken to a Lawyer and will be filing a lawsuit.

warning: do not ever… ever… ever move in here. it is the most ghetto, under-​managed place ever. «best kept secret in sandy springs,» my ass. of the many problems we have had in the last 6 mths, we just had a black mold problem and they refused to address, now they are threatening eviction because i said i wouldn’t pay june rent until the problem was fixed and a professional tested and stated the mold was gone. don’t waste your time. spread the word.

The staff and mgmt here are awful, rude, and should be fired! They treat you like a problem and would rather text their friends then help you. They never answer the phone or fill work orders. They had two shootings while I lived there and I found out by the news, not by the property mgmt. The maintenance team does not speak English and it makes it very hard to tell them the issues you have. I did enjoy having a fire place and I got my apartment at a good rate. But only because of all the issues they have with the community. I was happy to move out of there.

I moved in the Residences at Morgan Falls June 2009 to attend college at GSU. The neighborhood was a great neighborhood, quiet, clean and the staff was very humble. The staff that worked at this leasing office no longer works here anymore. I have witness their high turnover rate for the past 3 years. I have finally decided to move. I have noticed the change in the neighborhood, there are hoodlum’s moving in this neighborhood and at the end of April 2012 there has been 1 homicide and 1other shooting, the second shooting was an innocent women in her breeze way and was shot in her head several times. I find this very disturbing and it is unbelievable. Violence can happen anywhere, but I do not feel safe here anymore. I am moving IMMEDIATELY…

DO NOT MOVE HERE!!! I have been living here for a few months now and none of the issues have been resolved. When i first moved in, we did a walk through and found a few things not up to par, one of them being a broken window. Four months have passed with none of the problems being fixed. About two months ago I walked out to the breezeway and leaned on the rail to just get some fresh air and looks out at the woods, and all of a sudden the boards holding up the rail just crumbled and I almost fell two stories. The rail fell to the ground and that’s when i started looking at the exterior of the buildings. I noticed that almost every building is rotting on the outside. The wood is literally disintegrating. I watched a bird fly into a hole the other in the siding. When I told one of the women at the office she asked me if I lived where the bird went in and when I said no she brushed it off and said «I’ll wait until they call us.» WHAT!!! Move in at your own risk, you’ve been warned!!!

Since there hasn’t been a real rating on this Bell Partners property in a few months, let me give you an update. They still deserve less than one star! I was a long term resident here. (Eight years.) You would think that if I paid my rent on time for 8 years and cared about the community, which I did, that management would treat me as a valued resident. Well, they valued me so much that after they broke GA’s law and our rental contract by holding my deposit well beyond 30 days from time of move out, I had to threaten to sue them to provide me with a refund of my deposit. Every year, they would bring in new leadership/​management promising to make the property the pride of Sandy Springs and instead of getting better, it only got worse. The latest addition of management was Donna and Keisha. Access gate was constantly out of order, work out equipment in the gym was out of order. They never answered the telephone during business hours or returned voice mails left. The trash compactor was always broken so they placed a big dumpster in the parking lot with garbage everywhere. Please do yourself a favor and stay away! Maintenance staff takes at least 2 weeks to fix anything and then gives you the excuse, «Sorry, we were overwhelmed and too busy to get to you.». There has been multiple automobile break ins and just so happen when we were moving out, my neighbor’s apartment was broken into.

Been a resident here for 3 years and am finally moving out. Decided to move because they jacked up our rent $ 90 per month and wouldn’t negotiate. I have paid my rent on time EVERY month for 3 years, been a good resident, keep to myself and always had a nice/​clean apartment but they would rather have someone off the street come in (not knowing their rental history) and allowing them a cheaper rate.
I have lived in 3 different size units. Starting with the large one bedroom, moving to the small 2 bedroom and now a large 2 bedroom. All fit my needs quiet well. I especially love the layout of the large 2 bedroom. The interior «partial» upgrades are nice.
Walls are paper thin. We could even hear the person below us/​My suggestion would to move to a top floor.
The grounds are nice EXCEPT one MAJOR problem, the garbage compactor is always broken. It’s been broken for over 2 months and they brought in a portable bin but it overflows. They have 500 units using ONE trash bin.
Communication here is horrible. They put notes in your door that blow away with the wind. Also never keep you updated on the progress of things (i.e. the garbage).
My biggest complaint is the office staff. They have such high turn around you go in there one day and your leasing agent is gone. As of right now there is no property manager, he left. So who the heck is running the place?
They also lie, one says one thing, another says something totally different. And they aren’t very friendly. One in particular is fake… she wants to make her commission and THAT IS ALL!
The pool doesn’t open until Memorial weekend EVEN THOUGH this is Georgia and it’s 82 degrees today :(
Maintenance doesn’t speak very well English. I called the emergency number and the staff member on duty called and told me someone who understood English would have to call back. They are also slow to fix things.
the gym is very nice and clean, new equipment.
I would recommend this place if you can get a reasonable rate and not have to deal with the office staff on a regular basis. They used to be fully occupied and now more and more units are available. They jacked up the rates on existing tenants so lots of them left.
Good luck with this property.

We have lived here for about 3 months now and so far we have had a very positive experience. We had a few very minor maintenance problems when we first moved in and they were fixed very promptly. The rents here are very competitive for the area and the community itself is very clean and well-​kept.
The grounds keeping crew does a great job in my opinion. The office staff is always very friendly and has been very patient with us when we have questions, Tanja is who we usually speak with and she is a very nice person. We have rented at two or three places the last few years because of my job and I have noticed that if you pay your rent on time and are nice to the office staff when you have a problem, your overall experience will usually be good.
I use the fitness center a lot and it is very nice and the treadmills specifically are very good. I don’t lift weights at the complex so I can’t speak much to that although they look to be of good quality. I would feel comfortable recommending this place to anyone. It’s a great choice if you want to live close to Buckhead but don’t want to pay Buckhead prices.
I am giving the Residences three stars for now only because we haven’t lived here that long although I fully expect to come back and change this to four or five stars after we have spent more time here.

I’ve lived in a Stephen Bell apartment for a year before, so I know what it should be like. My previous experience was excellent customer service. Every time I walked into the office there an immediate greeting followed by an expected wait time. Also maintenance was quick and they would leave an invoice telling you that they had been in the house and that they had fixed the problem.
Fast forward a year to The Residences at Morgan Falls where I have been living for ten months – far too long. There are some serious issues here. They sucked us in with their shiny fitness room and pool, but while the apartment is lackluster (as expected for the price), it is the customer service that has really left a bad taste in our mouth.
They continually forget to return phone calls regarding rent, etc. Every time you have an issue, you cannot call them because chances are you’ll never here back. Basically if you want anything done, you have to go in physically to see them. Even then, it’s doubtful if anything will be resolved then. The maintenance staff cannot speak English (which isn’t a problem for me, but for my boyfriend it is), so that has led to them to knocking on the door more than once to try to resolve an issue that has already been resolved. The front desk has lost a package of ours that they signed for.
Other than the poor customer service, the shoddy construction has been horrible for my sleep. We have determined we have elephants living above us. We can hear them when they are shouting during a football game. When we first moved in, we had a bit of a roach problem that went away with the cold and a bit of intervention on our parts. Luckily, it has yet to show up again.
We are moving out of this apartment at the end of this month – not a minute too soon in my opinion. If you want a cheap place, this place might be for you, but make sure you have a top-​floor apartment and don’t have high expectations of the staff.