The UPS Store

I went into the store, and was insolently advised in a condescending tone by, who I came to find out was the Franchise owner, a Mr. Walters, that I could not get onto the public computer, because he was using it. Furthermore, he did not want me to see his personal information on the desk top, so I offered to log him out to solve the problem, but he rudely told me no.
I asked to speak to the manager, so he pointed me towards his brother Ayon D. Walters, and then advised me that he was the store owner. After a mild dispute with the two horrible representation of a fortune 500 company, they advised me to get out of their store or they would call the police. I advised the two towering figures to do so for my protection, because Ayon D. Walters would not get out of my face, even after I asked him multiple times.
They treated me horribly, and I felt threatened by the two large men shouting in my face from less than a few inches away. At one point one of them had the audacity to ask me who I thought I was, where I replied «A Customer». I called the UPS customer service, and was handed over to another department, because the Customer Service Rep told me they don’t handle franchised complaints. I was told to call a number that was given to me by the rep, and they would take care of my complaint.
I called the number, and «surprisingly» only got a voice mail. I left a detailed message describing what transpired at one of their stores, and never received a call back. It has been over a week now. I will call them again. At the end of everything I just wanted to send a school book off, because I am a full time student and employee. I had an off day, and thought I would be able to just run into a supposed reputable establishment and quickly take care of my business. Instead, I felt threatened, and also treated like crap over an employee using a public computer. UPS Store located on 1227 Rockbridge Road suite 208 Stone Mountain, Georgia 30 087 you should be ashamed of calling yourselves anything besides «Horrible Boss’s».
In conclusion, I will never step foot into that sorry excuse for an establishment and I demand some form of apology from both of those UPS Employees!

Do not print documents at UPS. The price is so expensive. They charge you $ 3 for «computer use», even if they print it.
I went to print 2 black and white pages, one sided, just text, and it cost me $ 5…
Then I ordered online to office depot at HowelMill and printed 10 b&w pages, just text, printed on both sides, in a nice thick cotton paper, and these cost me $ 1.89.
UPS printing service is very bad and expensive.

Worse UPS store I’ve ever visited. Several times I’ve needed services and have met with rudeness and or attitude and today wasn’t any different. Don’t plan on visiting again. Guess the owner never reads the reviews because service hasn’t changed in over a year.

I work from home and utilize the services of The UPS store a lot. I recently moved and found my new local UPS store for a recent mailing. The sales associate gave me attitude from the jump when I told her that I needed to get something boxed and shipped. She condescendingly said, «you’re going to have to pay for us to box it.» After Captain Obvious made a cameo, I told her «that’s fine» with cool calmness.
After realizing that I forgot to provide an item that I needed included in the package, she exclaimed, «don’t do this to me today» and «I’m not looking for that package.» I calmly let her have her fit and mentioned I’m never come back. She then amplified the attitude after finding my package and said that I was lucky.. Customer service could be way better. She was acting like the store doesn’t get paid for every package they ship.

Absolutely horrible customer service! People do not even acknowledge you while you are there. No one smiled nor said more than they absolutely had to.
The girl who checked me out just rudely said my total out loud. That was it.
If you don’t like your job, don’t let everyone else know by your attitude.

Very expensive for printing services. Staples and Fed Ex in the area are much much much better.
I faxed two pages, it came to $ 5.00

I’ve been to this UPS Store location a handful of times now, and each seems to be worse than the last. They seem to be perpetually training new employees who have no idea what they are doing. There is a manager standing against the wall behind the counter, but he/​she doesn’t step in until a good 10 minutes of your time have been wasted. Aside from that, I’ve had multiple experiences where the trainee left the tape measure on the scale, and would have overcharged me had I not pointed it out. That being said, the manager/​seasoned employee usually sorts out everything in a timely manner. Sadly, this does not quell the initial aggravation.

So I was waiting for a huge package from Amazon to come last week. Fed Ex gave the parcel to the Post Office and they lost it!!! After talking to Amazon they sent me a new package overnight via UPS and I was scheduled to pick it up here. The store was clean and not too busy. Best of all was that UPS pulled through and got my package here in 12 hours!!!
#Yelp365 — ⁵⁄₃₆₅