The UPS Store

I went into the store, and was insolently advised in a condescending tone by, who I came to find out was the Franchise owner, a Mr. Walters, that I could not get onto the public computer, because he was using it. Furthermore, he did not want me to see his personal information on the desk top, so I offered to log him out to solve the problem, but he rudely told me no.
I asked to speak to the manager, so he pointed me towards his brother Ayon D. Walters, and then advised me that he was the store owner. After a mild dispute with the two horrible representation of a fortune 500 company, they advised me to get out of their store or they would call the police. I advised the two towering figures to do so for my protection, because Ayon D. Walters would not get out of my face, even after I asked him multiple times.
They treated me horribly, and I felt threatened by the two large men shouting in my face from less than a few inches away. At one point one of them had the audacity to ask me who I thought I was, where I replied «A Customer». I called the UPS customer service, and was handed over to another department, because the Customer Service Rep told me they don’t handle franchised complaints. I was told to call a number that was given to me by the rep, and they would take care of my complaint.
I called the number, and «surprisingly» only got a voice mail. I left a detailed message describing what transpired at one of their stores, and never received a call back. It has been over a week now. I will call them again. At the end of everything I just wanted to send a school book off, because I am a full time student and employee. I had an off day, and thought I would be able to just run into a supposed reputable establishment and quickly take care of my business. Instead, I felt threatened, and also treated like crap over an employee using a public computer. UPS Store located on 1227 Rockbridge Road suite 208 Stone Mountain, Georgia 30 087 you should be ashamed of calling yourselves anything besides «Horrible Boss’s».
In conclusion, I will never step foot into that sorry excuse for an establishment and I demand some form of apology from both of those UPS Employees!

This is a very busy store and in the midst of all the hustle and bustle Chris took the time to answer my questions and help me send my package the least expensive way.
The store atmosphere was very upbeat. Good jib guys!!!

I had a pretty awful experience the first time and thought… maybe they were just having a bad day? So, I tried again and they were closed (during posted online hours), went by today and guess what? It wasn’t just that day. Turns out they are cranky and unhelpful everyday. There’s something to be said for consistency I suppose.
Greeted by store owner with a snarky «Can I help you with something?!» Oh no… I find the beige and brown painted walls and unkempt store of yours soothing, I think I’ll just stand here awhile. O_​o
Needed to print a return shipping label for my package.
It’s $ 2 to use the computer and .10 for every page you print. So it cost me 2.10 to print a shipping label. What the what?!
I mention to the employee that I’ve never been charged at a UPS store to simply print a label and he responded with «well, we get lots of people who do that.» Oh, okay, I see. Umm, no wait, I don’t. You are a store that ships things, people should be able to print shipping labels.
I usually visit the UPS Store on Peachtree and Wieuca and I guess they have spoiled me! They have never charged me to use the computer (they even waived the .10 print fee once when they were very busy and I had to wait). They are so outgoing, helpful and friendly! I don’t know why I even bothered with this place. Fool me once, shame on you. Fool me twice UPS store and I avoid you like the plague.

Helpful staff at this location.

Website also says they are open until 5PM on Saturdays. Actually they close at 3PM. I got screwed by the wrong
info as well.

So you would think for the little interactions it would take to simply drop off packages going to Amazon, complete with prepaid shipping, I would not hate this place. But I am still mad at them over 48 hours later. You’d think I would have no review if I’ve just had to drop shit off. I mean the first time I ever took anything here, I could not tell you anything interesting at all about it. I stood there until someone was like «you can just leave it on the counter.» Okay thanks for making me stand here like I really had to wait in line.
I decided to just sell all my textbooks back to the third party Amazon has in exchange for credit. With the choice of prepaid UPS or USPS shipping, I went with the faster option. I figured I’d swing by here on the way to take MARTA downtown for a 9:30 class on Tuesday. I checked the UPS website for store hours, and it says they open at 8am. Perfect. I arrive at 8:38am to a sign that says 9am. Now I’ve already lugged a 15 pound box of textbooks all the way over here by walking… not by driving. So I stood there and waited. And waited. And waited.
Finally, 15 minutes later someone arrives to open up the place. When I tell him the website says the store opens at 8, I get an «oh.» Not a sorry, or how long have you been here waiting, just «oh.»
Oh then, I will get in my car next time and go to a different store, thank you.
I did however manage to get to my first class with 5 minutes to spare, just really hungry. And next time I feel the need to return something to Amazon, I think I’ll just suffer and keep it.
#Yelp365 — ²⁰⁄₃₆₅